Cancellation service N°1 in Iceland
Contract number:
To the attention of:
Cancellation Department – Deevid Ai
Kalkofnsvegur 2
101 Reykjavik
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Deevid Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Deevid Ai: Easy Method
What is Deevid Ai
Deevid Ai is a commercial AI-powered video and animation service that converts text, photos and short prompts into motion video assets. It offers web subscriptions and mobile in‑app purchases with tiered plans and credit bundles intended for frequent generation on desktop and mobile devices.
The company publishes a refund-and-fraud policy on its website that emphasizes trial use and generally enforces a no-refund stance; purchases made through app stores are subject to the respective store’s terms.
How to cancel Deevid Ai
- Web (recommended): Sign in at deevid.ai, go to the subscription management section and cancel at least seven (7) days before the next renewal date. You may also send cancellation and account requests to the support email listed by the company: [email protected].
- App Store / Google Play purchases: Use the Apple or Google subscription management flow in your account (the company’s policy does not provide a separate in‑app cancellation guide; follow the store’s cancellation process).
- Formal/registered-mail option (if you want a paper trail): send a signed cancellation letter by registered mail (return receipt) to the company address inferred from WHOIS: Kalkofnsvegur 2, 101 Reykjavik, Iceland. Keep the tracking and return‑receipt documents.
- After cancelling, keep screenshots or PDFs of the cancelled subscription page, confirmation emails, and billing statements showing next renewal dates to prove the cancellation date if needed.
What happens when you cancel
If you cancel a Deevid Ai paid subscription on the web following the company procedure, access typically continues until the end of the current billing period; cancellation prevents future renewals but does not usually prorate or refund the remaining time. For in‑app purchases, cancellation via the App Store or Google Play prevents future billing but access terms are governed by the store.
Account data, generated content and any remaining credits are subject to Deevid Ai’s general account and data policies; some users report credits or access removed after cancellation, so preserve evidence (screenshots, receipts) if you expect to use remaining credits during the paid period.
Will I get a refund?
Deevid Ai’s public policy states it generally does not provide refunds after purchase because of infrastructure costs, and offers a free trial so customers can evaluate before subscribing. The company may investigate disputes and issue refunds only in “verified cases” following internal review, but most refund requests are denied according to the published policy.
If you believe an unauthorized or incorrect charge occurred, and Deevid Ai refuses a refund, you can also raise a dispute with your credit card provider or pursue a chargeback - some Canadian users have been advised to follow this route when the company declines refunds.
Deevid Ai plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| DeeVid Lite (App Store weekly) | C$6.99 | Weekly | Access to Lite features on mobile (photo & text video generation), in‑app purchase |
| DeeVid Pro (App Store weekly) | C$14.99 | Weekly | Access to Pro features on mobile, in‑app purchase |
| DeeVid Lite (App Store annual) | C$149.99 | Annual | Access to Lite features, in‑app purchase |
| DeeVid Pro (App Store annual) | C$400.00 | Annual | Access to Pro features, in‑app purchase |
| DeeVid Monthly Access (App Store) | C$59.90 | Monthly | General monthly access, in‑app purchase |
| Credits (App Store) | C$149.99 for 1500; C$400.00 for 4000; C$249.99 for 2400; C$1,000 for 11000; C$1,299.99 for 14000 | One‑time | Bulk AI credits for video generation |
| Website plans (example) | Listed in USD on deevid.ai (approx. C$19 - C$20 for Lite monthly after conversion) | Monthly | Website pricing is shown in USD and converts to CAD at checkout or by card issuer |
Your consumer rights in Canada
Deevid Ai’s published cancellation and refund terms are internal company policies and do not create additional statutory rights. Canadian consumer protection laws and regulations - federal and provincial - can still apply where there are unfair practices, deceptive marketing or unauthorized charges. There is no automatic Canadian statutory cooling‑off period the company must provide for digital subscriptions; provincial rules vary and generally do not override contract terms for immediately delivered digital goods.
If you encounter unauthorized or deceptive charges, keep records and consider complaining to your card issuer, filing a chargeback, and contacting your provincial consumer protection office. For unresolved cross‑border disputes, you may also seek advice from the Competition Bureau or consumer protection resources in your province.
Customer experiences
Public reviews are mixed. Several users praise Deevid Ai’s results for converting text and photos into motion and report returning for the tool’s creative outputs. Others describe recurring technical problems (generation failures, unreadable or distorted outputs) and report confusing upgrade flows or unexpected charges. Many negative reviews cite the company’s no‑refund policy and difficulties obtaining refunds or responsive support after disputed charges.
Because of this variance, some customers recommend trying any free trial options and carefully confirming the exact purchase flow and renewal dates before committing to a paid plan.
Documentation checklist
- Account email and username; order receipt or subscription confirmation; screenshot of subscription status showing cancellation; payment/billing statement showing the charge; copies of emails or chat with support; App Store / Google Play receipt if purchased via mobile; registered‑mail proof (tracking and return receipt) if sent; dates and times of cancellation requests.
Common mistakes
Users commonly assume cancelling within a few days of renewal will stop the next charge; Deevid Ai requires cancellation at least seven (7) days before renewal for web subscriptions to avoid the subsequent billing cycle. Another frequent mistake is attempting to cancel a subscription in the wrong place - web subscriptions must be cancelled on the website, while App Store or Google Play subscriptions must be cancelled through the store account; cancelling in one place does not always cancel the other.
Many customers also fail to retain confirmation evidence (screenshots, emails, receipts) and later find it difficult to prove cancellation timing. Finally, users sometimes expect refunds as a default; Deevid Ai’s stated policy is to refuse most refunds, so assume purchases are non‑refundable unless you receive explicit written confirmation otherwise.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel on deevid.ai (web) | Refunds generally not provided; possible in rare verified cases | Low - Medium (must cancel ≥7 days before renewal) |
| Email support ([email protected]) | Refund unlikely; company may investigate and grant in verified cases | Medium (response times vary) |
| App Store / Google Play cancellation | Refunds handled by the store; follow App Store/Google Play refund procedures | Low (use store subscription management) |
| Chargeback via bank / card issuer | Possible if charge unauthorized or dispute justified; not guaranteed | Medium - High (requires evidence and bank approval) |
| Registered mail to Reykjavik (formal notice) | May support dispute evidence; refund still subject to policy | High (time and cost for international registered mail) |
After cancelling
Keep all cancellation and billing records until your subscription period ends and any disputes are fully resolved. If you need to review the company’s policy, see Deevid Ai’s refund and fraud policy at deevid.ai. If you purchased through the App Store or Google Play, check Apple’s subscription support (Apple subscriptions) or Google Play support (Google Play subscriptions) for cancellation and refund procedures.
For third‑party reports and community experiences, see customer reviews on Trustpilot and relevant discussion threads on Reddit. If you believe a charge is unauthorized, consider contacting your card issuer or consult guidance available at chargeback resources.
Address
Kalkofnsvegur 2, 101 Reykjavik, Iceland