Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Designrr
34 Lower Richmond Rd
SW15 1JP London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Designrr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Designrr: Easy Method
What is Designrr
Designrr is a web-based content design tool that converts existing content (web pages, Word/Google Docs, audio transcripts) into ebooks, PDFs, flipbooks and other visual assets. It is sold on a subscription basis (monthly/annual plans) and occasionally as one-time “lifetime” deals; many features are delivered and managed through Designrr’s web dashboard and billing hub.
How to cancel Designrr
- Cancel via web billing hub (recommended): Go to checkout.designrr.io/updateinfo, enter the purchase email you used, sign in to the billing hub, choose Subscriptions and click Cancel subscription to stop future billing.
- Cancel a trial (within trial period): Open the Designrr app and use the in‑app live chat. Request a “Trial Cancellation Request” or open a support ticket with the same subject; support typically processes trial cancellations in about 24 - 48 hours. For details see the trial/refund guide at How to Cancel a Trial or Refund a Purchase.
- Cancel PayPal recurring payments: Log into PayPal → Profile → My Money → My Pre‑approved Payments → Update → select the Designrr merchant → Cancel the recurring payment to stop future PayPal charges.
- App store purchases: If you bought via Apple App Store or Google Play, cancel or request a refund through your App Store / Google Play account - Designrr’s web billing controls do not manage those purchases.
What happens when you cancel
Cancelling stops future billing for the subscription you cancel. Access to paid features typically continues until the end of the current paid period, unless you request immediate account deactivation. If you cancel a trial before it converts, you should not be charged; if charged despite cancellation, contact Designrr support with your purchase details. Designrr may retain your account data (projects, settings) according to its data retention practices; if you request account deactivation as part of a refund, your account will be deactivated when the refund is processed.
Will I get a refund?
Designrr’s published policy provides a 30‑day money‑back guarantee for purchases made via the web checkout: if you are within 30 days of purchase you can request a refund (through your account chatbot/ticket or live chat) and, if approved, refunds are processed quickly - Designrr states refunds are provided within about two working days after approval and support processing often takes ~24 - 48 hours. After 30 days (and for annual renewals) refunds are generally not available. Free trials (typically 7 - 14 days) do not carry an additional money‑back period after the trial ends. Refunds and cancellation handling for purchases made through Apple or Google are governed by those stores’ policies, not Designrr’s web refund process.
Designrr plans and pricing
| Plan | Price | Period | Features (summary) |
|---|---|---|---|
| Standard | US$29.00 | Monthly | 100 project templates, 1 user, 922 Google fonts, unlimited eBooks, copyright‑free images, flipbook generator, import from web/MS Word/Google Docs |
| Pro | US$39.00 | Monthly | 1 user, 300+ project templates, 200+ cover designs, 3D cover tool, unlimited eBooks, export to Kindle/iBooks/ePub |
| Premium | US$49.00 | Monthly | 1 user, 200+ templates/cover designs, 3D cover tool, 4 transcription hours/month, custom templates, export to website embed |
| Business | US$99.00 | Monthly | 1 user, all Premium features plus 8 transcription hours/month |
| Agency Premium | US$249.00 | Monthly | 5+ users, 25 transcription hours/month, dedicated client interface, onboarding concierge, 24×7 support |
| Lifetime Deal (Standard) | US$27.00 | One‑time | Lifetime access to Standard plan features (may be limited compared to full Standard monthly plan) |
Your consumer rights in Canada
Canadian consumer protection for digital purchases varies by province. Some provinces allow a short statutory cancellation or cooling‑off period for certain ongoing services; however, the rules differ and digital goods delivered immediately can be excluded where the consumer expressly agreed to immediate performance. Designrr’s web policy offers a 30‑day money‑back guarantee (longer than many default statutory windows), but that guarantee applies to purchases made via Designrr’s web checkout. Purchases through Apple App Store or Google Play are governed by those stores’ policies and refund processes; check your App Store/Google Play purchase history and support pages if you purchased there. If you believe a statutory right applies in your province, you may also consult provincial consumer protection offices for next steps.
Customer experiences
Public reviews show many users praise Designrr for a user‑friendly interface, fast ebook creation, useful templates, helpful training resources and responsive support. At the same time, some users report frustrations: complaints about “lifetime” plans with locked features, aggressive upselling, issues with certain import or template functions, and disputes about automatic renewals and refunds outside Designrr’s 30‑day window. These mixed experiences suggest cancelling or requesting refunds may be straightforward in many cases but can be problematic if timelines are missed or if purchases are made through third‑party app stores.
Documentation checklist
- Purchase email, full name, date of purchase, transaction/receipt ID or invoice screenshot; copy of billing hub subscription page (if cancelling via billing hub); screenshots showing the charged amount; for PayPal payments: PayPal pre‑approved payments / merchant screenshot; for App Store/Google Play purchases: store receipt and order ID.
Common mistakes
Common mistakes include trying to cancel web subscriptions after the renewal date (some users report being charged on renewal day), attempting to use the web billing hub for purchases made through Apple or Google (those must be handled via the store), and assuming a “lifetime” deal includes all features - some purchasers later find essential features are gated behind higher tiers. Another frequent error is not saving the refund or cancellation ticket ID and transaction details before support interaction, which can slow resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web billing hub (checkout.designrr.io/updateinfo) | Refund possible if within Designrr’s 30‑day window (web purchases); request via account/chat | Low for cancellation; Medium for refunds (requires support processing) |
| Trial cancellation (in‑app live chat / ticket) | No additional money‑back after trial ends; cancelling during trial prevents conversion - support typically processes within 24 - 48 hrs | Low to Medium (must contact live chat or open ticket promptly) |
| PayPal recurring | Cancelling recurring payment stops future billings; refunds handled case‑by‑case via PayPal / merchant dispute | Low for cancellation via PayPal; Medium for getting a refund |
After cancelling
After you cancel, keep your confirmation (billing hub cancellation confirmation, support ticket ID or PayPal cancellation screenshot) and monitor your card or PayPal for any unexpected charges. If you need a refund or account deactivation, contact Designrr support through the app live chat or support ticket; see the refund article at How To Refund Your Purchase and the general cancellations/billing hub article at Cancellations, Invoices, Billing Updates…. If your purchase was through Apple or Google, use your App Store or Google Play purchase history to request refunds via those stores.
Address
PageOneTraffic Ltd., 34 Lower Richmond Rd, London SW15 1JP, United Kingdom