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I hereby notify you of my decision to terminate the contract relating to the Docusign service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Docusign: Complete Guide
What is Docusign
DocuSign is a cloud-based electronic signature and agreement-management service that lets individuals and organizations send, sign, and manage documents electronically. It is commonly used for contracts, approvals, and forms to replace paper-based signature workflows and to integrate with other business applications.
How to cancel Docusign
- Determine how you purchased your subscription. If you purchased on DocuSign.com, you must cancel through your account or by contacting DocuSign Support; if you purchased through an external App Store (e.g., Apple App Store or Google Play), you must cancel through that app store’s cancellation tools - DocuSign cannot cancel app-store subscriptions for you.
- If cancelling via DocuSign.com, provide at least ten (10) days’ advance written notice as required by DocuSign’s terms; cancellation must be done by logging into your account or contacting Support and you must receive a confirmation for the cancellation to take effect.
- Per DocuSign’s terms and practical requirements, send written notices by registered mail (raccomandata A/R) or insured courier (certified mail/insured courier) and keep proof of posting and delivery; send to the contract address if required (see Address section below) and track delivery until you receive confirmation of receipt.
- Keep screenshots or exported copies of any in-app cancellation screens, support tickets, chat transcripts, or emails; if support confirms cancellation over chat or email, save the confirmation and reference number.
- If you are disputing a charge after cancelling, gather your billing statements and supporting evidence (confirmation of cancellation, proof of mailing, screenshots) before contacting your bank or a consumer protection office.
What happens when you cancel
When you cancel via DocuSign.com and receive confirmation, the effective date will follow the notice requirements (DocuSign’s terms require at least ten days’ written notice). For subscriptions purchased through app stores, cancellation is governed by the store’s policies and may take effect immediately or at the end of the current billing period depending on that store’s rules.
Access to sending features and paid entitlements will depend on the timing of cancellation and your billing cycle; in many cases you retain access until the end of the paid period but you should verify the confirmation you receive. DocuSign retains account and document data according to its data-retention policies and legal obligations - export or back up any documents you need before the account is closed or access is reduced.
Will I get a refund?
DocuSign generally states that payments are non-refundable except as expressly provided in its Terms or required by applicable law. For annual subscriptions terminated within the first thirty (30) days of the initial subscription term, DocuSign may consider a written refund request in good faith but is not obligated to grant it. Some DocuSign product pages and external sources reference a 30-day refund guarantee for certain annual plans purchased on DocuSign.com; monthly plans are typically cancellable to prevent future charges but refunds are not guaranteed for months already billed. Your entitlement to a refund may also be influenced by applicable Canadian consumer-protection law.
Docusign plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| eSignature Personal | C$13.00 | Monthly | Send 5 envelopes per month; reusable templates; secure storage; 1,000+ integrations |
| eSignature Personal (Annual) | C$156 | Annual | Same as monthly Personal |
| eSignature Standard | C$33.00 | Monthly per user | 100 envelopes per user per year; team templates; real-time commenting; delegated signing; includes 5 SMS deliveries & 5 identity verifications (one-time) |
| eSignature Standard (Annual) | C$396 | Annual per user | Same as monthly Standard |
| eSignature Business Pro | C$53.00 | Monthly per user | 100 envelopes per user per year; web forms; payment collection; interactive form fields; real-time data validation; bulk sending |
| eSignature Business Pro (Annual) | C$636 | Annual per user | Same as monthly Business Pro |
| Developer Starter | C$66.00 | Monthly | 40 envelopes/month; API usage center; SDKs; OAuth |
| Developer Starter (Annual) | C$792 | Annual | Same as monthly Starter |
| Developer Intermediate | C$399.00 | Monthly | 100 envelopes/month; collaborative commenting; scheduled sending |
| Developer Intermediate (Annual) | C$4,788 | Annual | Same as monthly Intermediate |
| Developer Advanced | C$638.00 | Monthly | Includes PowerForms (via API); Recipient Connect; signer attachments; bulk send |
| Developer Advanced (Annual) | C$7,656 | Annual | Same as monthly Advanced |
| All prices are in CAD and exclude applicable taxes. Envelope limits vary; overages may be billed pay-as-you-go. IAM and nonprofit discounts may apply separately. | |||
Your consumer rights in Canada
Canadian consumer-protection laws can provide additional rights beyond a provider’s posted refund policy. Some provinces regulate automatic renewals, requiring clear disclosure of renewal terms and reminder notices; if DocuSign’s renewal practices or notices do not comply with those provincial requirements, you may have recourse through your provincial consumer protection office. A cooling-off period may apply in some circumstances for digital subscriptions, depending on province and the specific transaction, so review provincial rules where you live. If you believe charges are unauthorized or renewal obligations were not properly disclosed, you can also consider disputing the charge with your card issuer while you pursue a resolution with DocuSign or a consumer agency.
Customer experiences
Users report a range of experiences. Some reviews praise DocuSign’s efficiency, ease of use, and the time savings it brings to document workflows. Other customers report frustration with unclear refund information, automatic renewals without adequate notice, difficulty reaching support, and continued charges after attempted cancellations. These mixed reports suggest the importance of documenting every step of cancellation and insisting on written confirmation.
Documentation checklist
- Account email and account ID (if available)
- Order number, invoice(s), and payment receipts for the subscription
- Date(s) of renewal and any unexpected charges you dispute
- Screenshots or exports of account settings showing cancellation options and any cancellation attempts
- Copies of written cancellation notices, registered-mail or insured-courier tracking numbers, and proof of delivery
- Any support ticket IDs, chat transcripts, or email confirmation messages from DocuSign
Common mistakes
Common errors include assuming an in-app action without confirmation completed the cancellation, cancelling with the wrong party (for example, cancelling in DocuSign when the subscription was purchased through an app store), and waiting until after renewal to cancel. Another frequent issue is relying solely on verbal or chat confirmations without saving proof; without a written confirmation or courier tracking, disputes become harder to resolve. Finally, some consumers do not review their card statements promptly and therefore miss the window for disputing an unwanted renewal charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancelling on DocuSign.com (account or Support) | Generally non-refundable; DocuSign may consider annual refunds within 30 days in its discretion | Moderate - requires written notice, at least 10 days’ advance notice, and confirmation |
| Cancelling via App Store (Apple/Google) | Refunds and timing are governed by the app store’s policies; DocuSign cannot cancel these subscriptions | Varies by store - cancellation must be done in the store account settings |
| Requesting refund within 30 days (annual purchases on DocuSign.com) | Possible discretionary refund for some annual plans purchased on DocuSign.com; not guaranteed | Low - Moderate - submit a written request promptly and keep records |
| Bank dispute / chargeback | Depends on bank/card issuer policies and supporting evidence | Moderate - requires documentation and may take time to resolve |
After cancelling
After you cancel, retain all confirmation emails, delivery receipts for registered mail or courier, and any support reference numbers. Monitor your bank and card statements to ensure no further unauthorised charges occur. If charges continue, contact DocuSign Support with your evidence; if unresolved, consider contacting your bank to dispute the charge and file a complaint with your provincial consumer protection office.
Helpful links: DocuSign Terms & Conditions - https://www.docusign.com/en-ca/legal/terms-and-conditions; DocuSign web terms (iframe) - https://www.docusign.com/en-ca/iframe/company/terms-and-conditions/web; DocuSign Developer plans & refund info - https://ecom.docusign.com/en-CH/plans-and-pricing/developer.
Address
DOCUSIGN INTERNATIONAL (U.K.), INC., The Pavilions, Bridgwater Road, BS13 8FD Bristol, United Kingdom