Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Dropgenius
1055 West Hastings Street
V6E 2E9 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dropgenius service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Dropgenius: Easy Method
What is Dropgenius
DropGenius is a service that offers AI‑powered tools to build and populate Shopify dropshipping stores, marketed with a short trial and subscription plans. It is associated with 11573225 Canada Inc., and is commonly accessed via a web dashboard rather than a native mobile app.
How to cancel Dropgenius
- Check the account dashboard first: look for any "Billing", "Subscription", or "Account" pages and follow the in‑app cancellation steps if present. Keep screenshots of each page and any confirmation messages.
- If you installed DropGenius through Shopify, go to your Shopify admin > Apps and uninstall the DropGenius app; then check Shopify’s Billing / Subscriptions area to see if any recurring charge remains and cancel it there as well. Save screenshots showing the app was removed and any billing entries.
- Attempt to email support (for example the commonly cited address support@dropgenius.co), noting that some users report bouncebacks. Save sent messages and any bounce or delivery failure notices.
- If email fails or you receive no response, contact your payment provider (card issuer) to block or dispute future charges and to start a chargeback for unauthorized or continuing billing.
- Send a written cancellation demand by registered mail (recorded delivery) to the company address: 1700‑1055 West Hastings Street, Vancouver, BC V6E 2E9, Canada. Keep the postal receipt and any delivery record.
- Document every attempt to cancel (dates, screenshots, copies of emails, timestamps of calls) - this evidence strengthens disputes with the bank or consumer protection agencies.
What happens when you cancel
In typical subscription services, cancellation stops future renewals and may end access to paid features immediately or at the end of the current billing period. With DropGenius, many users report that cancellation attempts do not always stop billing or that access management is inconsistent. Because of these reports, after cancelling you should monitor your card statements closely and retain all cancellation evidence in case you need to dispute continuing charges.
Will I get a refund?
DropGenius advertises a 14‑day free trial that requires a US$1.99 upfront payment; after the trial period the subscription is billed. Third‑party sources and user reports indicate a stated or de facto "no refunds" position for subscription fees and many users report difficulty obtaining refunds. Exceptions can apply where charges are unauthorized or recurring billing continued despite documented cancellation - in those cases your card issuer or consumer protection agency may be able to assist in recovering funds.
Dropgenius plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | US$39/month | Monthly | AI Customized Store, 25 unique products, 24/7 Live chat support |
| Pro | US$59/month or US$24/month (US$288 billed annually) | Monthly / Annual | Everything in Starter, plus 250 unique products, 25 premium products, Winning Products, Chat with suppliers |
| Empire | US$99/month or US$57/month (US$684 billed annually) | Monthly / Annual | Everything in Pro, plus 10,000 unique products, 10,000 premium products, Unlimited orders, VIP Chat Support |
| Unicorn | US$299/month or US$79/month (US$948 billed annually) | Monthly / Annual | Everything in Empire, plus 25,000 unique/premium products, Bulk Checkout, Amazon dropshipping, Branded Invoicing, VIP Chat support |
| One‑time Setup Fee | US$1.99 | One‑time | Initial fee for AI‑generated Shopify store creation |
Prices are shown in USD; Canadian customers will be charged the CAD equivalent based on their bank or payment processor exchange rate at billing time.
Your consumer rights in Canada
Under Canadian consumer protection laws and payment card rules, you have the right to dispute unauthorized or recurring charges and to seek remedies for unfair billing practices. If a merchant continues to bill after you reasonably cancelled and you have documented your cancellation attempts, you can raise a dispute with your card issuer and file complaints with federal or provincial agencies. Keep all records of communications, screenshots and billing statements to support any complaint or dispute.
For general guidance and formal complaint options, consider contacting the Financial Consumer Agency of Canada or the Competition Bureau, and your provincial consumer protection office for additional remedies and complaint procedures.
Customer experiences
Reviews are mixed: some promotional and benign reviews highlight ease of creating a store and quick setup, while a significant number of independent user reports (for example on Trustpilot and Reddit) describe recurring or continued charges after attempted cancellation, unreachable or bouncing support emails, inability to remove payment details, and difficulty obtaining refunds. These consistent negative reports about billing and support are important to consider when deciding how to proceed and which evidence to retain.
Documentation checklist
- Account screenshots (billing page, subscription status, app install/uninstall evidence), dates and times of each action
- Copies of emails sent to support and any bounce or delivery failure notices
- Receipts, bank or card statements showing the charges, and merchant descriptors
- Postal receipts and delivery confirmation if you send registered mail
- Records of any contact with Shopify (if the app was installed via Shopify) and your card issuer
Common mistakes
Common errors include assuming deleting or uninstalling the app automatically cancels the subscription, relying on a single undocumented phone call or verbal statement, not saving confirmation screenshots or emails, and delaying contact with the card issuer when charges continue. Another frequent mistake is assuming support emails were received when they actually bounced; always keep bounce notifications or use registered mail if email is unreliable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via DropGenius dashboard | Unclear / Often reported as unlikely | High |
| Email support | Unlikely (support emails reported to bounce) | High |
| Uninstall via Shopify (if installed there) | May stop app access; refund unclear | Medium |
| Contact card issuer and dispute charge | Possible (depends on evidence and issuer) | Medium |
| Registered mail cancellation to company address | Helps document cancellation; may support disputes | Medium |
After cancelling
After you submit cancellation requests, continue to monitor your card and bank statements closely for subsequent billing. If charges continue, contact your card issuer immediately to dispute the charge and to request a block on future payments from the merchant. If you believe the company engaged in misleading or unfair billing, file a complaint with the Competition Bureau (competitionbureau.gc.ca), the Financial Consumer Agency of Canada (canada.ca/financial-consumer-agency), and your provincial consumer protection office (for example Consumer Protection BC for British Columbia). You may also post factual reviews on platforms like Trustpilot and community forums to alert others; see examples on Trustpilot and Reddit for community reports.
Address
Send registered mail to: 11573225 Canada Inc. (DropGenius), 1700‑1055 West Hastings Street, Vancouver, BC V6E 2E9, Canada. Keep the postal receipt and delivery confirmation as proof of your cancellation request.