Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dualvpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Dualvpn: Step-by-Step Process
What is Dualvpn
Dualvpn is a virtual private network (VPN) service that encrypts your internet traffic and routes it through remote servers to help protect your privacy and access region-restricted content. It is offered as a subscription product with client apps for common platforms and account-based access managed from an online dashboard.
How to cancel Dualvpn
- By email: Send a clear cancellation request from the email address tied to your account to [email protected]. Include your account username or subscription ID, the email used to sign up, and a short statement that you request cancellation and any refund you are seeking.
- By postal mail: Send a signed, written cancellation request to Dualvpn at the company address. Include your full name, account details, date of purchase, and a copy of any invoice or receipt. Mail to: Dualvpn, Toronto, Canada.
- Online account: Log in to your Dualvpn account on the website, go to the subscription or billing section, and select the cancel subscription option. Follow on-screen prompts and save any confirmation message or screenshot.
- If you purchased through a third party (Apple App Store, Google Play, or a reseller), cancel and request refunds through that third party’s subscription management - Dualvpn cannot directly cancel purchases made through external stores.
- Always request written confirmation of cancellation and retain copies of emails, screenshots, tracking numbers or receipts until any billing issues are resolved.
What happens when you cancel
When you cancel a Dualvpn subscription, your access to premium features will typically end at the end of your current paid period unless the provider specifies immediate termination. Automatic renewals should stop once cancellation is processed, but you should verify that renewals are disabled in your account or with your payment provider.
Dualvpn may retain certain account and transaction records for administrative, fraud-prevention and legal compliance purposes. Make sure to export any logs or settings you want to keep before cancellation if the service provides that option.
Will I get a refund?
Refunds depend on Dualvpn’s stated refund policy and where you bought the subscription. Many VPN providers offer a limited money-back guarantee (for example, 7 - 30 days) for new subscriptions, but outside those terms refunds are often discretionary. Purchases made through app stores must follow the store’s refund process. If you believe a charge is incorrect or you are entitled to a refund under Canadian consumer protection rules, contact Dualvpn support and, if needed, your payment provider to dispute the charge.
Dualvpn plans and pricing
| Plan | Price | Billing cycle |
|---|---|---|
| Monthly | Varies | Varies |
| 1 Year | Varies | Varies |
| 2 Year / Long-term | Varies | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that prohibit unfair business practices and require clear disclosure of material terms. Depending on the province, you may have rights to refunds, cancellations or remedies for services that are not as described. You can also dispute unauthorized or incorrect charges with your credit card issuer or bank. If you believe a company has violated consumer protection laws, you can contact provincial consumer affairs offices or the Competition Bureau for guidance.
Customer experiences
Customer feedback for VPN services typically highlights privacy and speed as top positives when the service performs well, and common complaints relate to billing, unexpected renewals, difficulty reaching support, or limitations when subscriptions are bought through third parties. Reviews for any individual provider, including Dualvpn, can vary by platform and over time - check recent reviews and community forums for up-to-date experiences before cancelling or renewing.
Documentation checklist
- Account email and username
- Subscription ID or invoice number
- Copy of the cancellation request (email text or mailed letter)
- Confirmation screenshot or email from Dualvpn
- Proof of payment (credit card statement, PayPal receipt, or app-store purchase record)
- Postal mail tracking number or delivery confirmation, if mailed
Common mistakes
Avoid a few frequent errors: cancelling too late and missing an auto‑renewal date, attempting to cancel only in the app store when the subscription is managed directly by Dualvpn (or vice versa), and failing to keep written confirmation of cancellation. For example, if you cancel an in‑app subscription via your device but Dualvpn still shows active billing, save screenshots and contact both the app store and Dualvpn support immediately.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Possible, subject to Dualvpn’s refund policy and purchase date | Low to moderate (depends on response time) | |
| Postal Mail | Possible but slower; proof of mailing helps support any refund claim | Moderate to high (longer processing and delivery times) |
| Online Account | Most direct for stopping renewals; refunds depend on policy and purchase timing | Low (generally the fastest and simplest) |
After cancelling
After you cancel, keep copies of all communications and monitor your bank or card statements over the next 1 - 2 billing cycles to confirm no further charges occur. If you do see an unexpected charge, contact Dualvpn support and your payment provider immediately to dispute it. For further guidance on consumer rights, dispute processes, or reporting scams, useful Canadian resources include the Competition Bureau and the Government of Canada consumer pages. If you need to contact Dualvpn directly you can email [email protected].
Helpful links: Competition Bureau, Government of Canada - Consumer Protection, Canadian Anti-Fraud Centre.
Address
Dualvpn
Toronto, Canada