Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Efax
6922 Hollywood Blvd., 5th Floor
90028 Los Angeles
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Efax service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Efax: Easy Method
What is Efax
eFax is an internet-based fax service that lets you send and receive faxes by email or through a web/app interface instead of a physical fax machine. It provides local or toll‑free fax numbers, page allotments depending on plan, and archived delivery confirmations.
How to cancel Efax
- Web (eFax portal): Log in to your eFax web portal → Account Details → Billing → “Cancel My Account.” Cancellation is effective at the end of your current billing cycle unless you cancel during a free trial (which is immediate). You should receive a confirmation email with a cancellation number - save that.
- Customer Support (chat, phone, email): Required if you have an annual/prepaid plan, multiple fax numbers, or an outstanding balance. Support will perform security verification (your eFax number plus the last 4 digits of the payment card) before processing the cancellation.
- App Store (iTunes): If your subscription was purchased via Apple, cancel through your Apple/iTunes subscription settings (Apple handles recurring billing for those subscriptions).
- Postal letter: If you prefer written notice, send a signed, dated cancellation request by registered mail to the corporate address (see Address section). Use registered/return receipt to prove delivery.
What happens when you cancel
When you cancel through the portal, access typically continues until the end of your paid billing period unless you cancelled during a free trial (which is immediate). You will receive an email confirmation with a cancellation number. Unused inbound/outbound credits and the assigned fax number may be affected according to eFax’s terms - credits for service have no cash value and expire per the stated policy. If you need specific retention or deletion details about stored faxes, request them from eFax support.
Will I get a refund?
Per eFax’s Canadian policies, activation fees, monthly subscription charges, and annual prepaid plan fees are non‑refundable; cancelling mid‑period does not generally produce a prorated refund. Unused inbound/outbound credits are non‑refundable and expire under the service terms. Free trials that required card details can incur charges if cancellation procedures are not completed before the trial ends, so cancel early if you want to avoid billing. If you believe a billing error occurred, contact eFax support with your confirmation number and documentation to request review - refunds remain subject to eFax’s stated policies.
eFax plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Plus | USD $18.99/month (approx.) | Monthly | Send/Receive 170 pages per month, free local fax number |
| Pro | USD $24.99/month (approx.) | Monthly | Send/Receive 275 pages per month, free local or toll‑free number, 5 team members |
| Protect | USD $50.00/month (approx.) | Monthly | HIPAA compliant, 1,000+ pages depending on tier, free local or toll‑free number, 5 team members |
| eFax Plus (estimated Canada) | CAD $12.49/month (estimated) | Monthly | Approx. 150 outgoing + 150 incoming pages, CAD $10 setup, $0.10/page overage |
| eFax Plus (estimated Canada, annual) | CAD $10.41/month (estimated) | Annual | Same pages, annual billing |
Your consumer rights in Canada
eFax’s customer agreement states that activation fees, prepaid and monthly fees, and unused credits are non‑refundable. There is no indication in eFax’s stated policies of a statutory 14‑day automatic refund right for Canadian customers. If you believe eFax has breached provincial or federal consumer protection statutes, you can raise the issue with local consumer protection offices, but eFax’s published terms make non‑refundability explicit for the items above.
Customer experiences
User reviews are mixed. Many unaffiliated users praise eFax’s customer service representatives as professional and helpful and say the web interface is easy to use and reliable, with convenient email confirmations and archival features. On the other hand, some users report difficulty cancelling - being forced to contact support, receiving continued billing after attempted cancellation, or being denied refunds. A small number of accounts describe escalated disputes in Canada where refunds were not provided and only promotional credits or short free periods were offered instead.
Documentation checklist
- eFax account email and login credentials
- Your eFax number(s)
- Billing details (billing cycle, last invoice, whether plan is monthly or annual)
- Payment card last 4 digits (for support verification)
- Copy/screenshots of cancellation request and the cancellation confirmation email (including cancellation number)
Common mistakes
Users commonly wait until the last moment of a free trial and then miss the cancellation window, resulting in charges. Others assume cancelling the portal request is immediate without saving the confirmation email or cancellation number - if billing continues, you’ll need that confirmation to contest charges. Some customers cancel through the web portal but do not contact support when required (for annual/prepaid plans or multiple numbers), and the cancellation is not completed. Finally, if you subscribed through Apple, cancelling only with eFax won’t stop Apple’s recurring charge - cancel via Apple to avoid continued billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (eFax portal) | No - refunds generally not provided; cancellation effective end of billing cycle (free trial immediate) | Low to Medium (usually straightforward; some users report issues) |
| Customer Support (chat/phone/email) | No - eFax policy: non‑refundable; support can review disputes | Medium to High (required for annual/prepaid plans or special cases; verification needed) |
| App Store (iTunes) | Refunds handled by Apple per Apple’s policies | Low (cancel via Apple subscription settings) |
| Postal letter (registered mail) | No - subject to eFax policy; provides written proof of request | High (slower; requires registered/return receipt) |
After cancelling
Keep the cancellation confirmation email and number. Monitor your bank or card statements for any unexpected charges for at least one billing cycle. If you are billed after receiving a confirmation, contact eFax support immediately with your confirmation number and documentation; if the issue is unresolved, consider contacting your card issuer to dispute the charge and keep a record of all communications. For help pages and to manage subscriptions, see eFax’s site or Apple’s guide for subscriptions: eFax, eFax Canada, Manage subscriptions on iPhone and iPad (Apple). For general consumer guidance in Canada, see: Government of Canada - Consumer Affairs.
Address
To send postal cancellation notice (registered mail):
j2 Global, Inc.
6922 Hollywood Blvd., 5th Floor
Los Angeles, CA 90028
United States
Send by registered mail (return receipt) if you require proof of delivery. Include your account details, eFax number(s), and a clear signed request to cancel.