Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Empower
Suite 200, 1316 9th Avenue S.E.
T2G 0T3 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Empower service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Empower: Easy Method
What is Empower
Empower refers to a set of consumer-facing financial and subscription services under similar branding, including the Empower mobile app subscription service and separately operated Canadian offerings such as Empower Learning Solutions and Empower Health (Tiny Maple). Offerings may include premium app subscriptions, learning products, financial features (cards, AutoSave), and health-related services depending on the specific Empower entity.
How to cancel Empower
- Via the Empower mobile app: Open the app → tap "More" → "Billing" or "Subscription" → "Cancel subscription" and follow the prompts. Any remaining balances (for example on an Empower Card or AutoSave) will be transferred to your linked external bank account once pending transactions settle. See the official support article: Empower support.
- If you subscribed via the Apple App Store (iOS): cancel through Settings → your name → Subscriptions → Empower → "Cancel Subscription". See Apple Support Canada guidance: Apple Support.
- If you subscribed via Google Play (Android): open the Play Store app → profile icon → Payments & subscriptions → Subscriptions → Empower → "Cancel". A third-party walkthrough is available here: cashadvanceapps guide.
- Alternative / account removal: submit the account-deletion form at empowerme.app/delete to shut down the account and membership).
- By direct contact: you can request cancellation by emailing help@empower.me or help@tilt.com, or by calling any listed toll-free number. If you prefer printed notice, send a registered postal-mail cancellation request to the company address (see Address section).
What happens when you cancel
When you cancel, your subscription will not renew at the next billing date; you typically retain access through the period you already paid for. If your account holds balances (for example, Empower Card funds or AutoSave amounts), those balances are generally returned to your linked external bank account after pending transactions settle. Deleting an account may remove stored data and access; cancelling a subscription and deleting an account are not always identical actions, so confirm both if you want full closure.
If the service continues to attempt charges after cancellation or fails to unlink bank access, you may need to contact the company, dispute charges with your bank, or pursue a formal complaint with provincial or federal consumer authorities.
Will I get a refund?
Refund eligibility depends on which Empower product you purchased and how you purchased it. For Empower Learning Solutions (Canada), monthly subscriptions are non‑refundable, while yearly subscriptions can be fully refunded if cancelled within 14 days of subscribing; after that period there are generally no refunds or credits for the remaining term (Empower Learning Solutions Terms). For Empower Health (Tiny Maple, Canada), if terms change and you cancel, you are entitled to a refund for the unused portion of fees paid (Tiny Maple TOS).
If you purchased through the Apple App Store or Google Play, refunds may be governed by Apple or Google’s platform policies rather than the provider; you may need to request a refund through the platform. Always keep receipts and confirmation messages to support any refund request.
Empower plans and pricing
| Plan | Price | Billing | Refund policy (summary) |
|---|---|---|---|
| Empower mobile app subscription | Varies | Monthly or annual (depends on selection) | Depends on plan and purchase channel; platform purchases subject to App Store/Google Play rules |
| Empower Learning Solutions (Canada) | Varies | Monthly or annual options | Monthly: non‑refundable. Annual: full refund if cancelled within 14 days; otherwise no refunds (see terms) |
| Empower Health / Tiny Maple (Canada) | Varies | Varies | If terms change and you cancel, entitled to refund for unused portion |
Your consumer rights in Canada
Canadian consumers have protections under contract and consumer protection norms, including reasonable cooling‑off expectations. Empower Learning Solutions’ 14‑day refund window for annual plans reflects a commonly accepted short cooling‑off period; monthly plans are commonly non‑refundable according to their terms. If a provider changes terms of service and you do not agree, you may be entitled to a pro‑rated refund for unused paid time in some instances (as described by Empower Health/Tiny Maple).
Purchases made via the Apple App Store or Google Play are also subject to platform rules and policies; for disputed charges or continued billing after cancellation you may dispute charges with your bank, request a refund via the platform, or file complaints with the Competition Bureau or your provincial consumer protection office.
Customer experiences
User reports are mixed but include a notable number of complaints. Commonly reported issues include unexpected or unauthorized subscription charges, difficulty cancelling, app glitches (login or 2‑factor authentication failures), and slow or unhelpful customer support. Some users report that charges continued after they attempted to cancel or that unlinking a bank account was difficult, causing anxiety and additional charges (Trustpilot reviews).
At the same time, many customers are able to cancel successfully using the app or through the app store platforms; outcomes can depend on the method used and whether documentation of cancellation is retained.
Documentation checklist
- Your Empower account email/username and last login date
- Receipt or proof of subscription purchase (email receipt, app store receipt)
- Screenshots or records of cancellation screens, confirmation messages, or error messages
- Bank or card statements showing charges you wish to dispute (with dates and amounts)
- Copies of all correspondence with Empower support (emails, chat transcripts)
- Account‑deletion form submission confirmation (if used): empowerme.app/delete
- If sending postal cancellation, a copy of the registered‑mail receipt and a dated, signed cancellation letter
Common mistakes
People often try to cancel via the wrong channel - for example, deleting the app without cancelling a subscription purchased through the Apple App Store or Google Play. Another common error is not saving or checking for a cancellation confirmation; without confirmation you may still be billed. Some assume that account deletion automatically cancels billing, but the subscription may persist unless explicitly cancelled.
Other mistakes include failing to check which Empower entity they purchased from (app vs. Empower Learning Solutions vs. Empower Health), not documenting communications, and not monitoring bank statements after cancellation to confirm no further charges are processed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Via Empower mobile app | Depends on plan and provider terms; platform purchases may follow store rules | Medium (app glitches reported) |
| Apple App Store (iOS) | Refunds handled by Apple per its policy; some refunds possible | Low - Medium (handled through Apple's interface) |
| Google Play Store (Android) | Refunds handled by Google Play per its policy; some refunds possible | Low - Medium (handled through Google Play interface) |
| Account deletion form / email / postal mail | Depends on provider terms; postal record helps if dispute is necessary | Medium - High (may require follow up; slower response) |
After cancelling
After you cancel, keep copies of cancellation confirmations and continue to monitor your payment method for any unexpected charges. If you need a refund, follow the provider’s refund procedures promptly and supply documentation. If charges continue, contact the company first, then your bank to dispute unauthorized charges if necessary. For more information and to start cancellation or refund requests, see the official support article: Empower support, the Apple refund guidance: Apple Support, and a walkthrough for Play Store/third‑party guidance: cashadvanceapps guide. For Empower Learning Solutions terms see: Empower Learning Solutions Terms, and for Empower Health/Tiny Maple terms see: Tiny Maple TOS.
Address
Suite 200, 1316 9th Avenue S.E., Calgary, AB T2G 0T3