Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Everand
London Road 223
RG1 3NY Reading
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Everand service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Everand: Easy Method
What is Everand
What is Everand
Everand (formerly Scribd) is a digital subscription service that provides access to books, audiobooks, and other written content through web and mobile apps. Subscriptions can be purchased directly from Everand or through third-party platforms such as Apple App Store and Google Play.
How to cancel Everand
- Web/App (Everand site or app): Log in, go to Account or Subscription settings and follow the cancellation option. If that does not work, email support@scribd.com or submit a cancellation request via Everand Support. Cancellation is effective immediately; you typically retain access through the end of your current paid period.
- App Store (iOS - Canada): Cancel via Apple’s subscription settings on your iPhone/iPad or at Apple’s subscription support. Apple requires cancellation at least 24 hours before the renewal date to avoid next-cycle billing.
- Google Play (Android): Manage and cancel subscriptions in your Google Play account settings (Google Play > Subscriptions). If you subscribed through Google, cancellation must be done through Google Play.
- If you need to escalate for a contract or billing dispute, consider sending a signed cancellation/notice by registered mail to Everand’s postal address (see Address section below) and keep proof of postage.
- Always save a screenshot or confirmation message and the date/time of cancellation for your records.
What happens when you cancel
When you cancel an Everand subscription the service stops auto-renewing. Cancellation is generally effective immediately for billing purposes, but you keep access to subscribed content until the end of the current paid period you already paid for. Your account and profile usually remain active unless you delete them; downloaded or unlocked items may be removed depending on Everand’s content access rules. Billing should cease after cancellation, but keep records and check subsequent statements in case of errors.
Will I get a refund?
Everand’s stated policy is that fees and charges are nonrefundable and there are no refunds or credits except as expressly set forth in their Refund Policy. In limited cases (for example, defective content), they may offer a replacement rather than a refund. That said, this internal “no refunds” position may conflict with applicable Canadian consumer-protection laws or platform-provider refund processes. If you believe you are entitled to a statutory refund under Canadian law or made a purchase through Apple or Google, pursue those routes (Apple/Google refund processes or your provincial consumer protection office) and consider disputing unauthorized charges with your bank or card issuer if necessary.
Everand plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Standard | Varies | Monthly (varies by region) | Available via Web/App or platform stores; features and availability may vary. |
| Plus | Varies | Monthly (varies by region) | Higher-tier plan (where offered); specifics depend on current Everand offerings. |
| In-app / Platform subscriptions | Varies | Monthly (managed by Apple/Google) | Subscriptions bought through Apple or Google are billed through those platforms and must be managed there. |
Your consumer rights in Canada
Canadian consumers often have statutory rights that can include a short cooling-off or cancellation period for certain online purchases, and provincial and federal consumer-protection laws can override a seller’s stated “no refunds” policy. There is no clear evidence Everand provides a specific 14-day right within its policy, so if you believe the statutory cancellation period applies, contact Everand first and, if refused, contact your provincial consumer protection office. You may also dispute unauthorized or incorrect charges with your bank or credit card company - keep documentation to support your claim.
Customer experiences
Longtime users praise Everand for its large catalog and for periods when it offered broad access at a fixed monthly price, describing it as good value. However, many users have complained about the shift to a credit/unlock model (reducing perceived value), difficulties cancelling - especially where the in-app or web cancellation flow is broken - and instances of continued billing after cancellation. Support response times are frequently reported as slow when resolving missing unlocks, disappeared content, or billing disputes.
Documentation checklist
- Account email and username; subscription ID or invoice number (if available).
- Date and time of last payment and renewal date.
- Screenshots of subscription settings, cancellation screen, and any error messages.
- Copies of emails or support messages and any confirmation of cancellation.
- Bank or card statements showing the charge(s) you wish to dispute.
- Proof of registered/postal mailing if you send a written cancellation to Everand’s address.
Common mistakes
Common errors include cancelling on the wrong platform (for example, cancelling in the Everand app when the subscription is billed through Apple), missing the platform-specific cut-off (iOS: at least 24 hours before renewal), assuming cancellation will be immediate across platforms, and failing to keep confirmation evidence. Another frequent mistake is not checking bank or card statements after cancellation and not following up promptly if billing continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/App (Everand direct) | Generally no refunds per Everand policy; exceptions possible for defective content. Statutory consumer rights in Canada may apply. | Medium - High (users report occasional broken cancellation flows; may need to email support.) |
| App Store (iOS - Canada) | Refunds handled by Apple (request via Apple support); Everand’s no-refund policy does not prevent Apple-managed refunds. | Low - Medium (must cancel via Apple; Apple’s interface is standardized but requires action in iOS settings.) |
| Google Play (Android) | Refunds handled by Google Play policies; Everand’s policy is secondary for platform purchases. | Low - Medium (managed through Google Play subscriptions; typical platform processes apply.) |
After cancelling
After you cancel, keep the cancellation confirmation and monitor your bank/card statements for one or two billing cycles to ensure no further charges. If you are charged after cancellation, contact Everand support first and provide your documentation. If unresolved, request a refund through the platform (Apple/Google) if you subscribed there, dispute the charge with your bank or card issuer, or contact your provincial consumer protection office.
Helpful links:
Email Everand Support - use for direct cancellation requests and billing inquiries.
Apple: manage or cancel subscriptions
Google Play: cancel subscriptions
Government of Canada - consumer protection (for links to provincial offices and guidance)
Address
Everand TM, London Road 223, RG1 3NY Reading, United Kingdom