Cancellation Everand: Easy Method

What is Everand

What is Everand

Everand (formerly Scribd) is a digital subscription service that provides access to books, audiobooks, and other written content through web and mobile apps. Subscriptions can be purchased directly from Everand or through third-party platforms such as Apple App Store and Google Play.

How to cancel Everand

• Web/App (Everand site or app): Log in, go to Account or Subscription settings and follow the cancellation option. If that does not work, email [email protected] or submit a cancellation request via Everand Support. Cancellation is effective immediately; you typically retain access through the end of your current paid period.
• App Store (iOS - Canada): Cancel via Apple’s subscription settings on your iPhone/iPad or at Apple’s subscription support. Apple requires cancellation at least 24 hours before the renewal date to avoid next-cycle billing.
• Google Play (Android): Manage and cancel subscriptions in your Google Play account settings (Google Play > Subscriptions). If you subscribed through Google, cancellation must be done through Google Play.
• If you need to escalate for a contract or billing dispute, consider sending a signed cancellation/notice by registered mail to Everand’s postal address (see Address section below) and keep proof of postage.
• Always save a screenshot or confirmation message and the date/time of cancellation for your records.

What happens when you cancel

When you cancel an Everand subscription the service stops auto-renewing. Cancellation is generally effective immediately for billing purposes, but you keep access to subscribed content until the end of the current paid period you already paid for. Your account and profile usually remain active unless you delete them; downloaded or unlocked items may be removed depending on Everand’s content access rules. Billing should cease after cancellation, but keep records and check subsequent statements in case of errors.

Will I get a refund?

Everand’s stated policy is that fees and charges are nonrefundable and there are no refunds or credits except as expressly set forth in their Refund Policy. In limited cases (for example, defective content), they may offer a replacement rather than a refund. That said, this internal “no refunds” position may conflict with applicable Canadian consumer-protection laws or platform-provider refund processes. If you believe you are entitled to a statutory refund under Canadian law or made a purchase through Apple or Google, pursue those routes (Apple/Google refund processes or your provincial consumer protection office) and consider disputing unauthorized charges with your bank or card issuer if necessary.

Everand plans and pricing

Your consumer rights in Canada

Canadian consumers often have statutory rights that can include a short cooling-off or cancellation period for certain online purchases, and provincial and federal consumer-protection laws can override a seller’s stated “no refunds” policy. There is no clear evidence Everand provides a specific 14-day right within its policy, so if you believe the statutory cancellation period applies, contact Everand first and, if refused, contact your provincial consumer protection office. You may also dispute unauthorized or incorrect charges with your bank or credit card company - keep documentation to support your claim.

Customer experiences

Longtime users praise Everand for its large catalog and for periods when it offered broad access at a fixed monthly price, describing it as good value. However, many users have complained about the shift to a credit/unlock model (reducing perceived value), difficulties cancelling - especially where the in-app or web cancellation flow is broken - and instances of continued billing after cancellation. Support response times are frequently reported as slow when resolving missing unlocks, disappeared content, or billing disputes.

Documentation checklist

• Account email and username; subscription ID or invoice number (if available).
• Date and time of last payment and renewal date.
• Screenshots of subscription settings, cancellation screen, and any error messages.
• Copies of emails or support messages and any confirmation of cancellation.
• Bank or card statements showing the charge(s) you wish to dispute.
• Proof of registered/postal mailing if you send a written cancellation to Everand’s address.

Common mistakes

Common errors include cancelling on the wrong platform (for example, cancelling in the Everand app when the subscription is billed through Apple), missing the platform-specific cut-off (iOS: at least 24 hours before renewal), assuming cancellation will be immediate across platforms, and failing to keep confirmation evidence. Another frequent mistake is not checking bank or card statements after cancellation and not following up promptly if billing continues.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation and monitor your bank/card statements for one or two billing cycles to ensure no further charges. If you are charged after cancellation, contact Everand support first and provide your documentation. If unresolved, request a refund through the platform (Apple/Google) if you subscribed there, dispute the charge with your bank or card issuer, or contact your provincial consumer protection office.

Helpful links:

Email Everand Support - use for direct cancellation requests and billing inquiries.

Apple: manage or cancel subscriptions

Google Play: cancel subscriptions

Government of Canada - consumer protection (for links to provincial offices and guidance)

Address

Everand TM, London Road 223, RG1 3NY Reading, United Kingdom