Cancellation Everai: Easy Method

What is Everai

Everai (also appearing as Candy.ai or EverAI in billing) is a provider of AI-powered subscription services. It is offered through web accounts and billed to cards; publicly available Canadian pricing and plan names are not posted in the sources provided.

How to cancel Everai

• On the web: Log in → My Profile → Settings → click "Unsubscribe" at the bottom and follow the prompts to confirm cancellation.
• If you prefer a written notice or the web option does not work: contact Everai support and consider sending a registered letter to the company address (see Address section) to ensure receipt. Note third‑party services can draft letters for a fee but are not official representatives.

What happens when you cancel

In most cases cancelling will stop future automatic renewals; your access typically continues until the end of the paid term. Some contract types may require a notice period (commonly none, but in some cases a one‑month notice applies). Data retention and what happens to your account content depend on Everai’s policies - expect the company to retain account records for a period and to remove or archive active service access after the subscription term ends unless otherwise stated.

Will I get a refund?

Refunds are limited under the published Candy.ai/Everai rules. For card payments processed via Candy.ai, refunds are available only if requested within 24 hours of payment and if no more than 20 tokens have been used; technical issues on the user side are not eligible. Only card payments are covered by that specific rule. Outside that narrow window or when token use exceeds the threshold, refunds are unlikely under the stated policy. Consumers who believe a charge was unauthorized can also raise a dispute with their card issuer - some users have reported varying results with bank chargebacks.

Everai plans and pricing

Your consumer rights in Canada

Under Canadian federal and provincial consumer protection rules, suppliers of digital subscriptions must provide clear information on pricing, renewal and cancellation. If billing occurs without proper consent, you may dispute the charge with your card issuer. Provinces such as Quebec have stronger Consumer Protection Acts that can give additional rights for unclear or unfair subscription practices. While Everai’s 24‑hour/≤20‑token refund window is a stated policy, you may still pursue a dispute or complaint with your provincial consumer protection office if cancellation or refund information was not clear or accessible.

Customer experiences

There are limited verified public reviews for Everai in Canadian review sites. Multiple user reports on forums (e.g., Reddit) describe unexpected or recurring charges labeled "EverAI" or "Candy.ai" and difficulties unsubscribing - some describe successful bank disputes, others report mixed outcomes. There are no widely verified TrustPilot or ProductReview Canada entries specific to Everai in the material provided.

Documentation checklist

• Account email/username and subscription receipts (date and amount)
• Screenshots of subscription page, billing descriptor, and "Unsubscribe" confirmation
• Records of token usage or activity showing ≤20 tokens if claiming a 24‑hour refund
• Copies of all communications with Everai support (emails, chats, ticket numbers)
• Bank or card statements highlighting the charge(s)
• Proof of registered mail delivery if you sent a physical cancellation letter

Common mistakes

Common mistakes include assuming an “unsubscribe” click processed without confirming the onscreen confirmation, waiting past the 24‑hour refund window when seeking a Card refund, and not keeping receipts or screenshots that prove token usage or the timing of payments. Another frequent error is disputing charges with the bank without first collecting support correspondence and receipts - banks typically request documentation when assessing unauthorized‑charge claims.

Comparative recap

After cancelling

After you cancel, save confirmation screens and any support ticket numbers, continue to monitor your card statements for unexpected charges, and retain copies of receipts showing payment dates and token use. If you believe a charge was unauthorized, contact your card issuer promptly to start a dispute and provide the documentation checklist items. For specific help articles and policy details see the Candy.ai Help Center and refund policy pages linked below.

Candy.ai Help Center | Candy.ai Refund Policy | Financial Consumer Agency of Canada

Address

EVERAI LIMITED, Triq Is‑Soll Central Business Centre, 56, SVR 1833 Santa Venera, Malta