Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ezviz
908 Canada Ct.
91748 City of Industry
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ezviz service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Ezviz: Easy Method
What is Ezviz
Ezviz (brand: EZVIZ) is a consumer security and smart-home products and services company offering cameras, cloud video subscription services (CloudPlay), device storage services (EZVIZ Drive), and an online marketplace for hardware purchases in Canada. Its ecosystem combines physical devices, mobile apps, and cloud plans for video storage and playback.
How to cancel Ezviz
- Web order (EZVIZ Marketplace CA): Sign in to My Account → My Orders → Order Detail → Cancel Order any time before shipment confirmation. Exceptions apply for digital content once download or use has begun.
- CloudPlay subscription via app: Open the EZVIZ app → Device Settings → CloudPlay → Subscription Management → Cancel Subscription → Confirm. This prevents automatic renewal; the subscription remains active until the end of the paid term and refunds are generally not provided.
- Free trials: 7‑day trial - recording cannot be cancelled after activation though you can disable recording; 30‑day trial - end immediately in the app via Device Settings → CloudPlay → My Plan → End → Confirm.
- If you prefer support assistance or need to request a return for a physical product, contact EZVIZ Support via the EZVIZ support site or email and follow any return-authorisation steps they provide.
What happens when you cancel
When you cancel a hardware order before shipment confirmation the order is stopped and you should not be billed for the product. When you cancel a CloudPlay or Drive subscription in the app, auto-renewal is stopped but the paid service typically remains available until the end of the billing period you already paid for. Digital content already downloaded or services already used may be non-refundable under EZVIZ terms. Device access, saved cloud recordings, and playback availability are governed by the plan status - once the paid term ends, cloud-stored recordings may no longer be accessible unless you renew or export data before expiry.
Will I get a refund?
For physical products purchased on the EZVIZ Marketplace CA, EZVIZ offers a 30-day return guarantee for items that are new, unused, complete, undamaged, and in original packaging; customers normally pay return shipping and EZVIZ refunds the product price (shipping excluded) after inspection. For CloudPlay and other paid subscriptions, EZVIZ’s policy is that paid subscriptions are non‑refundable except where required by applicable law (for example, EU consumers have a 14‑day right to cancel and obtain a refund). EZVIZ Drive service terms similarly state no refunds except where required by law, and technical issues are generally remedied by service replacement rather than monetary refund.
Ezviz plans and pricing
| Plan / Product | Price (CAD) | Billing | Cancellation / Refund notes |
|---|---|---|---|
| CloudPlay (cloud video subscription) | Varies | Monthly or annual options (varies by plan) | Cancel in-app to stop renewal; no refunds or prorated credits generally provided; service remains until end of paid term. |
| Free trials (7‑day and 30‑day) | Free | Trial period | 7‑day trial recording cannot be cancelled after activation (can disable recording); 30‑day trial can be ended immediately in-app. |
| EZVIZ Drive (device storage services) | Varies | Varies | No refunds except as required by law; technical remedy is replacement of service if applicable. |
| Hardware (EZVIZ Marketplace CA) | Varies | One-time purchase | 30‑day return guarantee if item is new and in original packaging; customer pays return shipping; refund after inspection excludes original shipping. |
Your consumer rights in Canada
Canadian consumers do not have a uniform EU‑style 14‑day cooling‑off right for digital subscriptions; statutory rights differ by province. In Quebec, there is a 10‑day right of withdrawal for certain remote transactions that typically applies to hardware purchased at a distance, though applicability to digital services is less clear and may depend on circumstances. For disputes over billing you can also contact your payment provider or credit card issuer to discuss chargeback options, and you may consult provincial consumer protection offices for guidance. Where local consumer law mandates refunds or cancellation rights, EZVIZ’s terms must comply with those legal requirements.
Customer experiences
User feedback is mixed. Many customers report long-term satisfactory performance from the devices and good value, for example multiple cameras operating reliably over years. At the same time there are numerous reports of difficulties: unresponsive or slow customer service when seeking refunds or technical support, setup problems (devices getting stuck near completion), intermittent connectivity or frozen video feeds, and unexpected device failures. Billing friction - such as auto-renewal charges continuing after attempted cancellation - also appears repeatedly in complaints, so extra care around cancellation confirmation and billing statements is advised.
Documentation checklist
- Order number, purchase date, and proof of purchase (invoice or receipt)
- Account email/ID used with EZVIZ and device serial numbers (if cancelling service tied to specific devices)
- Screenshots of subscription status or cancellation confirmation from the app
- Photos of product packaging condition if returning hardware and any shipment tracking numbers
- Correspondence with EZVIZ support (emails, ticket numbers)
Common mistakes
Common errors include assuming a cancellation request automatically triggers a refund (many subscriptions are non‑refundable), cancelling the app subscription but forgetting to cancel the payment method or subscription through the app store or payment provider, and failing to cancel before a trial ends which then converts to a paid subscription. For hardware returns, sending items back without prior authorization or without keeping records of shipment and condition can delay or forfeit refunds. Also, customers sometimes contact support but do not capture confirmation screenshots or ticket numbers, making follow-up harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel web order before shipment (Marketplace CA) | Full refund of product price if cancelled before shipment (shipping excluded) | Easy (online via My Account) |
| Cancel CloudPlay in-app | No refund generally; service remains until period end | Easy to perform in-app; obtaining refunds can be difficult |
| End 7‑day free trial | No monetary refund (trial free); recording behavior limited after activation | Medium - limited options once activated |
| End 30‑day free trial | Not applicable (trial ends immediately when you cancel) | Easy in-app |
| Return hardware within 30 days | Refund of product price after inspection (customer pays return shipping) | Medium - requires compliance with return conditions and inspection |
After cancelling
After you cancel, keep screenshots or email confirmations of the cancellation and check your bank or card statements to ensure no further charges occur. If you cancelled a subscription, export or download any recordings or data you need before the service period ends. For further help, visit EZVIZ support pages such as the EZVIZ Canada site and the EZVIZ Support center, or contact their customer support for returns and subscription issues. For billing disputes, also contact your payment provider or card issuer and consider filing a complaint with your provincial consumer protection office if you believe legal consumer rights have been violated.
Address
EZVIZ Inc., 908 Canada Ct., City of Industry, California 91748, United States
For EZVIZ support and documentation, see the EZVIZ support site: https://www.ezviz.com/support and the EZVIZ Canada pages: https://www.ezvizlife.com/ca/.