Annulleringstjeneste nr. 1 i Russia
Kontraktnummer:
Til opmærksomheden af:
Annulleringsafdeling – Faceapp
Wireless Lab, 16 Avtovskaya 401
198096 Saint Petersburg
Emne: Kontraktannullering – Certificeret e-mailmeddelelse
Kære hr. eller fru,
Jeg meddeler dig hermed min beslutning om at opsige kontrakt nummer vedrørende Faceapp-tjenesten. Denne meddelelse udgør en fast, klar og utvetydig hensigt om at annullere kontrakten, gældende på den tidligst mulige dato eller i overensstemmelse med den gældende kontraktlige opsigelsesperiode.
Jeg anmoder venligst om at du træffer alle nødvendige foranstaltninger til at:
– ophøre al fakturering fra annulleringens ikrafttrædelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig slutopgørelsen eller saldobekræftelsen.
Denne annullering sendes til dig via certificeret e-mail. Afsendelsen, tidsstemplingen og indholdets integritet er etableret, hvilket gør det til ækvivalent bevis, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at behandle denne annullering korrekt, i overensstemmelse med de gældende principper vedrørende skriftlig meddelelse og kontraktfrihed.
I overensstemmelse med forbrugerbeskyttelsesloven fra 2015 og databeskyttelsesbestemmelserne anmoder jeg også om at du:
– sletter alle mine personlige data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– lukker eventuelle tilknyttede personlige konti;
– og bekræfter for mig den effektive sletning af data i overensstemmelse med gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg beholder en fuldstændig kopi af denne meddelelse samt bevis for afsendelse.
Med venlig hilsen,
11/01/2026
Cancellation Faceapp: Easy Method
What is Faceapp
FaceApp is a mobile photo-editing application that applies AI-powered filters and effects to user photos, including aging, style transfers and other cosmetic adjustments. It offers free features and a paid "Pro" subscription that unlocks additional filters and removes limitations.
How to cancel Faceapp
- If you purchased via the Apple App Store: cancel and request a refund directly through Apple - FaceApp does not process App Store cancellations or refunds. Use the App Store subscriptions screen or Apple's refund request page.
- If you purchased via Google Play: cancel and request a refund directly through Google Play - FaceApp relies on Google Play for those transactions. Use the Google Play subscriptions screen or Google Play's refund help.
- If you purchased on FaceApp's website: use the Stripe Customer Portal link that was emailed to you at purchase to cancel, or contact FaceApp support from the app/website to request cancellation; FaceApp’s site purchases are managed via Stripe’s customer tools.
- Always cancel at least 24 hours before your next billing date to avoid an automatic renewal, and keep receipts/screenshots of cancellation confirmation. If you need formal proof for disputes, consider sending a registered letter with delivery confirmation to the company address (see "Address" section below) and include your account details.
What happens when you cancel
When you cancel a subscription the app will generally stop future renewals but will not necessarily remove access immediately; you typically retain access to Pro features until the end of the paid billing period. Cancellation prevents further charges at the next renewal cycle if performed before the renewal date. Your account data (photos and settings) may remain with FaceApp according to their privacy policy; cancellation usually does not automatically delete your account or uploaded content.
Will I get a refund?
FaceApp states that subscription fees are non-refundable and that refunds are handled by the marketplace where the purchase was made. For App Store and Google Play purchases, FaceApp disclaims responsibility for refunds and directs you to the store’s refund process. Marketplaces evaluate refund requests under their own rules and may grant or deny refunds at their discretion.
Faceapp plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Pro (approx.) | ≈ CA$20.00 per month | Monthly | Full access to Pro features (remove watermarks, unlock advanced filters) |
| Annual Pro (approx.) | ≈ CA$244.40 per year | Annual | Full access to Pro features, better value compared to monthly |
Your consumer rights in Canada
Canada has no general federal "cooling-off" right for digital subscriptions; purchases of digital services are typically final unless the merchant’s own policy offers refunds. Some provincial consumer-protection laws (for example Quebec or Ontario) provide remedies for misrepresentation or unconscionable contract terms, but these do not automatically create a right to cancel or refund a digital subscription. If you believe you were misled or subject to an unfair practice, you can raise a complaint with provincial consumer protection authorities or seek legal advice about your specific situation.
Customer experiences
User reports are mixed. Some users praise FaceApp’s filters and outcomes when used patiently and note good results for intended edits. Many complaints focus on difficulties cancelling subscriptions, unexpected recurring charges, and denial of refunds - even when users attempt to cancel quickly through App Store or Google Play. Other users have reported promised video-editing features or other paid features were not available as expected, prompting disputes and refund requests.
Documentation checklist
- Account email and username used with FaceApp
- Subscription type (monthly/annual) and approximate start date
- Receipt or charge detail (App Store/Google Play purchase history or email receipt from FaceApp/Stripe)
- Screenshots of subscription status and any in-app cancellation confirmations
- Dates and records of any refund or cancellation requests made (including support tickets)
- If sending formal mail, a copy of the registered-mail receipt and tracking number
Common mistakes
Users often try to cancel inside the FaceApp app when the subscription was bought through a store; for App Store or Google Play purchases you must cancel via the store, not the app. Another common error is cancelling too close to the renewal time; cancellations should be completed at least 24 hours before the next billing date to avoid a charge. People also assume FaceApp will automatically refund after cancelling - FaceApp points refund requests back to the marketplace, and stores apply their own rules. Finally, failing to keep receipts or screenshots makes disputes harder to win.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; FaceApp does not process these. | Varies - follow Apple’s refund process; approval is at Apple's discretion. |
| Google Play | Refunds handled by Google Play; FaceApp does not process these. | Varies - follow Google Play’s refund request flow; approval is at Google's discretion. |
| FaceApp website (Stripe) | Cancellations via the emailed Stripe Customer Portal link; refunds handled according to merchant/Stripe processes. | Lower - you can cancel through the Stripe link or contact support, but refunds depend on merchant policy. |
After cancelling
After you cancel, verify your subscription status in the store or FaceApp settings and keep confirmation records. If you need a refund, submit a request through the App Store or Google Play refund pages linked below or follow the Stripe Customer Portal instructions for web purchases. If the marketplace denies a refund and you believe the charge was unauthorized or the product was misrepresented, gather your documentation and consider contacting your payment provider (bank or card issuer) for a charge dispute or filing a complaint with your provincial consumer protection office. Helpful links: Apple - request a refund, Google Play - request a refund, Stripe support, Government of Canada - Consumer protection.
Address
Wireless Lab, 16 Avtovskaya 401, 198096 Saint Petersburg, Russia