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Cancellation service #1 in Canada
Fasteasy.Io is a subscription-based fasting and wellness app that offers tracking tools, guides and premium content to help users manage intermittent fasting, weight tracking, and related health information. The service is available via iOS (App Store), Android (Google Play) and directly on the web through a user account (web cabinet).
When you cancel a FastEasy subscription it will stop auto-renewing at the end of the current paid period. You will normally retain access to premium features until that period ends. Cancellation does not automatically erase your account data; your profile, progress and settings may remain stored unless you delete the account separately (check Account Settings or contact support to request deletion).
Cancellations done through Apple or Google are processed by those stores, and the app developer cannot directly reverse a store-managed cancellation - refunds and subscription controls are handled by the store policies.
Refunds depend on where you purchased the subscription. If you purchased through Apple or Google Play, refund requests must be made to Apple or Google and follow their refund policies. If you purchased directly on the website, FastEasy states a money-back guarantee in specific circumstances (for example, technical issues or not receiving visible results); web refund requests should be submitted via the Contact Form and are typically processed within 3 - 5 business days. Eligibility is not guaranteed and may be subject to the provider’s criteria.
If you believe there are unauthorized or recurring charges after cancellation, you can also contact your bank or card issuer to dispute the charge while you pursue a refund through the applicable store or FastEasy support.
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| 1 Month Premium | approx. CA$10.00 (CA$9.99 - 10.99 estimate) | Monthly | Full access to tools per a single-month subscription |
| 3 Month Premium | approx. CA$20 - 30 (CA$19.99 - 29.99 estimate) | Quarterly | Extended access for three months at a lower monthly equivalent |
| 1 Year Premium | approx. CA$40 - 60 (CA$39.99 - 59.99 estimate) | Annual | One-time yearly subscription with best value per month |
Under Canadian consumer protection principles, automatic renewal terms for digital subscriptions must be disclosed and consumers must be able to cancel easily. Provincial laws may give additional protections (for example, Ontario’s Consumer Protection Act rules on automatic renewals). Purchases made through Apple or Google are also subject to those platform providers’ terms, which can limit what the developer can do directly.
Recurring complaints about difficulty cancelling or unauthorized charges can raise issues under unfair business practices provisions. If you encounter problems obtaining a refund or cancelling, you can escalate by contacting your card issuer, filing a complaint with your provincial consumer protection office, or seeking assistance from federal bodies when appropriate.
User feedback is mixed. Some Canadians report that FastEasy is useful for tracking weight, water intake and for following fasting programs, praising clear medical information and easy-to-follow guides. Others report significant problems: unexpected charges, subscriptions that appear to renew despite cancellation, and difficulty contacting support or completing cancellations. These negative reports often mention ongoing charges even after a cancellation attempt.
Because experiences vary by purchase channel (App Store, Google Play, web), results for cancellation and refund requests can differ depending on whether the store or the developer handles the transaction.
Users commonly make a few avoidable errors: trying to cancel inside the app when the subscription is managed by Apple or Google (this leaves the subscription active), missing the 24‑hour cutoff before the next billing cycle, or failing to confirm that the cancellation completed (no confirmation email or screen). Example: a user cancels in-app thinking the subscription is terminated but the App Store subscription remains active because cancellation must be done in Apple ID settings.
Also, not saving receipts or transaction IDs makes it harder to request refunds or dispute charges with stores or your bank.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request via Apple (App Store / Apple Media Services) | Medium - must use Apple ID settings and Apple refund process |
| Google Play (Android) | Request via Google Play refund process | Medium - manage via Google Play Store or redirected Google Account |
| Web (website) | Request via FastEasy Contact Form; web refunds processed (typically 3 - 5 business days) under specified conditions | Easy - web cabinet cancellation is fastest; refunds subject to developer criteria |
After you cancel, monitor your email and bank statements to confirm the subscription does not renew. For store purchases, use Apple or Google links below to check subscription status or request refunds. If charges continue after cancellation, contact FastEasy support via the Contact Form on their site and keep your documentation ready; if the issue is not resolved, contact your card issuer to dispute unauthorized charges. Helpful links: Manage subscriptions on iPhone (Apple), Cancel subscriptions (Google Play), Request a refund (Google Play), and user reviews: FastEasy on Trustpilot.
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Written by Amelia Clark
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.