Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Felt
2559 Wharton Glen Avenue
L4X 2A8 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Felt service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Felt: Easy Method
What is Felt
Felt is a set of services built around creating and sending personalized greeting cards (the Felt greeting‑cards app by Felt LLC) and a separate map‑focused product (Felt Maps). The greeting‑cards app lets you design, schedule, and mail physical cards from your device; Felt Maps provides mapping and related services for users who need custom map features and account subscriptions.
How to cancel Felt
- For the Felt greeting‑cards app (iOS): cancel the subscription in your Apple ID account subscriptions (App Store). You cannot cancel an active in‑app subscription from inside the Felt app. Cancel at least 24 hours before the renewal to avoid being charged. See the Felt listing on the Canadian App Store: Felt on the App Store (Canada).
- For the Felt greeting‑cards app (Android): cancel the subscription in your Google Play account subscriptions (Play Store). In‑app cancellation during an active period is not available; use Play Store billing and cancel at least 24 hours before renewal.
- For Felt Maps / other official Felt services: contact Felt support to cancel trials or subscriptions (for example, by emailing the support address listed in the Help Center - e.g., [email protected]). Use the official Help Center for billing and account requests: Felt Help Center - Billing.
- If you prefer a paper record or the Help Center directs you to send written notice, send a signed cancellation letter by registered mail to the company address (see the Address section below) to create proof of delivery.
What happens when you cancel
Cancelling an in‑app subscription stops future automatic renewals; it does not usually terminate access for the remainder of the period you have already paid for. Cancelling through the App Store or Play Store prevents the next billing cycle, but you typically retain the subscription benefits until the end of the paid term. For Felt Maps, cancellation handled by support may stop a trial or subscription and may also involve account deletion if you request it; follow the support guidance in that product’s Help Center.
Will I get a refund?
Refunds are not generally provided for the Felt greeting‑cards app once a billing period has begun (including when a free trial converts to a paid subscription). If you believe a charge is in error, you must request a refund through the store that processed the payment (Apple or Google) and rely on their buyer protection and refund policies. For Felt Maps, the Help Center does not indicate a routine refund policy - once billed you typically retain access for the billed period and refunds are not explicitly offered. Always keep receipts and documentation if you intend to request a store refund or dispute a charge.
Felt plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Felt PLUS (App Store, Canada) | C$5.00 (implied) | Monthly | Send 3 cards per month |
| Felt PRO (official) | US$15.00 | Monthly | Enhanced features (40% off credits, free stylus, custom branding) |
| Felt PLUS (official) | US$5.00 | Monthly | 3 free cards per month |
| Single Card | US$4.50 | Per card | Send a single card |
Your consumer rights in Canada
Under Canadian consumer protection law, digital subscription services must present clear terms for cancellation and any refund policies. If you were billed through Apple or Google, you can request refunds through their buyer protection mechanisms; these store processes are separate from Felt’s own policies. For physical cards that are defective or not as described, provincial consumer protection rules typically provide remedies such as repair, replacement, or refund; Felt’s public Help Center does not list a broad return policy beyond replacements or store‑level resolution, so keep evidence and escalate to provincial authorities if necessary. If a service or ad was misleading about capabilities or delivery, you may have recourse under the Competition Act or provincial consumer statutes - consider contacting your province’s consumer protection office for guidance.
Customer experiences
Users frequently praise Felt for its personalization features: handwriting, photos, many card designs, and convenience such as scheduling and relatively quick domestic fulfillment. Reviews note the app’s thoughtful concept and the appeal of premium physical cards.
At the same time, many customers report recurring problems: app glitches, crashes, lost drafts, frustrating UI interactions, and delivery problems (delays or missing international deliveries). Several reviewers describe challenges with customer service, cancellation or refund requests, and inconsistent resolution of delivery issues. These mixed experiences suggest keeping careful records of orders and communications when you use the service.
Documentation checklist
- Order or subscription receipts (App Store / Google Play purchase history)
- Screenshots showing subscription status, renewal date, and cancellation steps you took
- Confirmation emails or messages from Felt or the store
- Photos of defective or incorrect physical cards and shipment tracking numbers
- Copies of messages with Felt support and registered‑mail delivery receipts if you sent a letter
Common mistakes
Attempting to cancel inside the Felt app while the subscription is billed through Apple or Google - this will not stop billing; you must cancel in the store account. Example: deleting the app does not cancel the subscription.
Waiting until the renewal window - cancelling less than 24 hours before renewal can still result in the next charge. Example: trying to cancel on renewal day without confirming the store acknowledges cancellation.
Assuming automatic refunds - many users expect a refund when cancelling mid‑period; store refund rules apply and Felt’s Help Center does not promise automatic refunds once a period begins.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store (iOS) | Refunds handled by Apple; not guaranteed. Charges are typically non‑refundable once period starts unless Apple approves a refund. | Low - cancel in Apple ID subscriptions; must act ≥24 hours before renewal. |
| Cancel via Google Play (Android) | Refunds handled by Google Play; not guaranteed. Request via Play Store support. | Low - cancel in Play Store subscriptions; must act ≥24 hours before renewal. |
| Contact Felt support (Felt Maps / account actions) | Refunds are not indicated in the Help Center; unlikely unless explicitly offered. | Medium - requires opening a support ticket or emailing support and waiting for a response. |
| Send written notice by registered mail to Felt | Registered mail provides proof of delivery but does not guarantee a refund; billing is determined by store or support policies. | Medium - High - creates a paper trail but may not change billing processed by Apple/Google. |
After cancelling
Keep all documentation (receipts, screenshots, and confirmation emails). If you need a refund, open a request with the store that charged you: Apple for iOS purchases or Google for Play purchases. For account or trial cancellations tied to Felt Maps, use the Felt Help Center and the billing page for instructions: Felt Help Center - Billing. If delivery or product quality is the issue for a physical card, gather photos and tracking information and contact Felt support promptly. If you believe your statutory consumer rights have been breached, consider contacting your provincial consumer protection agency for next steps.
Address
2559 Wharton Glen Avenue, Mississauga, Ontario, L4X 2A8, Canada