Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Filmora
200-4445 Lougheed Hwy
V5C 0E4 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Filmora service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Filmora: Easy Method
What is Filmora
Filmora is a consumer-oriented video-editing application from Wondershare that runs on multiple platforms (Windows, macOS, iOS and Android) and offers both subscription and perpetual-license options. It includes standard editing tools plus optional AI-powered features and additional assets depending on the plan.
How to cancel Filmora
- Sign in to your Wondershare ID at account.wondershare.com, open "Subscriptions" or "My Products", find the Filmora subscription and choose "Cancel" or "Turn off auto-renew".
- If you bought through the Apple App Store or Google Play, cancel via your Apple/Google subscriptions management - Apple and Google handle billing and refunds for those purchases.
- If you bought from a third-party deal site or reseller, check that seller's refund/cancellation policy and contact them directly; Wondershare may not be able to cancel or refund purchases made by a reseller.
- If online cancellation fails or you need a refund, contact Wondershare Support via their help center ticket form or chat (provide your Wondershare ID/email, order number, purchase date and payment method).
- Keep screenshots or confirmations of the cancellation and any correspondence until the cancellation and any refund are resolved.
What happens when you cancel
When you cancel a subscription before the renewal date, most accounts retain access until the end of the paid period; auto-renew is stopped so the card will not be charged again. If you cancel after a renewal has already been processed, access usually continues for that paid term unless a refund is issued. Perpetual licenses remain valid on the machine(s) they were activated on but may not receive updates tied to active subscriptions. Wondershare stores account data and purchase records for customer service; you can ask Support about data deletion or account closure if desired.
Will I get a refund?
Refund availability depends on where and how you bought Filmora and on Wondershare's policy for your purchase channel. Purchases made directly through Wondershare are handled by Wondershare Support and may be eligible for refunds per their terms; purchases through Apple, Google or third-party resellers follow those sellers' refund rules. Refunds can be affected by elapsed time since purchase, promotional or deal-site terms, consumed credits or services (for example, used AI credits or redeemed vouchers), and payment method. If you believe you qualify for a refund, contact Wondershare Support with your order details; if you bought from an app store, start with that store's support pages.
Filmora plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Cross‑Platform Individual Advanced (Annual) | C$72.80 (tax included) | Annual | Windows, macOS, iOS, Android; includes 1,000 AI credits/month (Windows), 200 AI credits/month (Android) |
| Cross‑Platform Individual Basic (Annual) | C$49.00 (tax included) | Annual | Multi‑device access (no AI credits specified) |
| Individual Perpetual (one‑time) | C$95.19 (tax included) | Perpetual | Windows or macOS, lifetime access to Filmora 14 |
| Windows Perpetual (Deal Site) | C$96.99 (discounted deal) | Perpetual | Filmora 11 perpetual license, Windows only |
Your consumer rights in Canada
Canadian consumer protection is primarily provincial, but across Canada you have rights to clear disclosure about price and renewal terms and protection against unfair or deceptive practices. For digital subscriptions, provincial laws vary: some provinces require explicit consent for recurring charges and clear means to cancel. If you believe a vendor has engaged in an unfair practice, you can contact your provincial consumer protection office or the federal Competition Bureau. Keep records of the original offer, the confirmation email and any cancellation attempt when asserting your rights.
Customer experiences
User reports are mixed. Many customers successfully cancel through their Wondershare ID account page and receive confirmations; others report delays or needing to open a support ticket or chat to complete cancellation or request a refund. Some users who purchased via third‑party deal sites encounter problems obtaining refunds from the reseller. There are occasional reports about multi‑device "cross‑platform" limitations that differ from expectations, so check your plan's device limits and any trial-to-paid transition details before cancelling or renewing.
Documentation checklist
- Order number / invoice and purchase confirmation email
- Email address linked to your Wondershare ID
- Payment method and last four digits of the card used (if needed)
- Product version and platform (e.g., Filmora 14 on macOS)
- Screenshots of subscription status, renewal notices or receipts
Common mistakes
Common errors include cancelling after the renewal date (resulting in a charge that may be difficult to refund), trying to cancel via the wrong account when multiple emails were used, assuming a reseller's deal will be refunded by Wondershare, and forgetting to cancel in the app store for purchases made via Apple/Google. Another frequent issue is not saving the cancellation confirmation - always keep confirmation numbers or screenshots. If you rely on phone support, note that phone options and availability vary by region and may not substitute for a written ticket if documentation is required.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Wondershare ID (account.wondershare.com) | Possible - handled by Wondershare; depends on timing and policy | Easy to Medium |
| App Store / Google Play | Refunds handled by Apple/Google per their rules | Easy if you follow store steps, but refund approval varies |
| Wondershare Support ticket / chat | Possible - used for disputed charges, refund requests, or when account cancellation fails | Medium |
| Third‑party reseller / deal site | Depends on reseller policy; Wondershare may have limited control | Medium to Hard |
After cancelling
After you cancel, save the cancellation confirmation and monitor your bank or card statement for any unexpected charges. Export or back up any Filmora projects and media before access or feature limits take effect. If you need help, use Wondershare’s support center at support.wondershare.com, manage your account at account.wondershare.com, or consult Filmora product resources at filmora.wondershare.com. For app‑store purchases see Apple’s billing support at support.apple.com/billing or Google Play’s subscription help at support.google.com. If you believe you have been the victim of an unfair practice in Canada, consider contacting your provincial consumer protection office or the Competition Bureau at competitionbureau.gc.ca for guidance.
Address
200-4445 Lougheed Hwy, Burnaby, BC V5C 0E4, Canada