Cancellation Finch: Easy Method

What is Finch

Finch is a mobile app and web service focused on habit tracking, personal growth and behaviour change, offering a free tier plus paid "Plus" features and a separate "Guardians" subscription for web purchases. It is distributed through the Apple App Store, Google Play Store, and directly via Finch's website.

The app includes tools such as goals, progress charts and affirmations; subscriptions unlock additional features and longer-term tracking functionality.

How to cancel Finch

• iOS (App Store) - Open iOS Settings, tap your Apple ID, select Subscriptions, choose Finch and tap "Cancel Subscription". Cancelling ends Plus features at the end of your current billing cycle. For Finch guidance see Finch cancellation help.
• Android (Google Play Store) - Open the Google Play Store app, open Menu → Subscriptions, select Finch and choose Cancel. Cancelling ends Plus features at the end of the current billing cycle. See Finch cancellation help.
• Web (Finch website / Guardians subscription) - If you purchased via the Finch website (for example a "Guardians" subscription), email [email protected] to request changes or cancellation; you will receive confirmation from Finch. See Updating your Guardians Subscription.
• Email support (recommended for documentation) - Finch lists support addresses for subscription and app issues: [email protected] (subscription support) and [email protected] (app support). Email is recommended as the fastest documented method; include your account details and purchase receipt.

What happens when you cancel

When you cancel a Finch subscription through the App Store or Google Play, your Plus features remain active until the end of the current billing period; the subscription will not renew after that date. If you cancel a web-purchased subscription, Finch will confirm the change and indicate the end date.

Cancelling stops future billing but does not automatically delete your Finch account or restore refunds. Your app data (habits, progress, settings) typically remains in your account unless you request account deletion separately through Finch support.

Will I get a refund?

Finch itself states that refunds are handled by the App Store or Google Play; Finch does not process refunds directly for in‑store purchases. For purchases made through Apple or Google, you must request a refund through the purchase history in your device's store app. Finch’s help pages and FAQs note this policy and point users to the store refund mechanisms (Finch FAQs).

Finch offers trial periods (a 3‑day free Plus trial described as no subscription and a 7‑day trial that auto-converts if not cancelled). Refund eligibility under those trials is subject to the store’s refund policies rather than an automatic statutory cooling-off right. If you believe a charge was unauthorized or incorrect and store support does not resolve it, you can dispute the charge with your card issuer or bank.

Finch plans and pricing

Your consumer rights in Canada

Under Canadian law, there is typically no automatic 14‑day statutory "cooling‑off" period for digital goods such as apps; refunds for digital purchases are governed by the platform (Apple or Google) and the vendor's published policies. This means you generally must seek refunds through the store where the purchase occurred.

If you experience unauthorized charges or faults (for example, being charged immediately despite a trial), you can escalate the matter by requesting a refund from the App Store or Google Play and, if unresolved, disputing the charge with your bank or card issuer. Canadian consumer protection rules also require that businesses not mislead consumers about pricing or trial terms and provide adequate customer support; persistent failures to meet those obligations can be reported to provincial consumer protection authorities.

Customer experiences

Public reviews are mixed. Some users report the app is useful for habit tracking and appreciate features such as goals, affirmations and visual progress tools. See user feedback on TrustPilot for positive experiences (TrustPilot).

However, a larger share of reviewers report problems: unexpected immediate charges despite free trials, difficulty obtaining refunds, delays or unhelpful responses from support, and technical issues such as data loss or crashes. These negative reports appear across TrustPilot and Reddit threads discussing billing and support difficulties (TrustPilot, Reddit).

Documentation checklist

• Order receipt or App Store / Google Play purchase history entry (screenshot or PDF)
• Account email/username used with Finch
• Date and time of the charge(s) and trial start/end
• Screenshots showing the subscription status and any error messages
• Copies of any emails exchanged with Finch support ([email protected], [email protected], [email protected])

Common mistakes

People often assume cancelling the Finch app in their phone will stop billing. Cancelling the app does not cancel the subscription; you must cancel via the App Store, Google Play, or contact Finch for web purchases. Another frequent issue is missing the exact cancellation deadline during a free trial - if you cancel after auto-conversion, the charge may still occur for the billing period.

Users also sometimes contact Finch expecting the company to issue in-store refunds. For Apple and Google purchases, the correct first step is requesting a refund through the respective store. Failing to supply clear documentation (receipt, account email, screenshots) when contacting support can delay resolution.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation (screenshot or email) and monitor your bank/card statements to confirm future charges stop. If you were charged incorrectly, first request a refund via the App Store or Google Play, then email Finch support with your documentation if the store cannot resolve the issue.

Useful links: Finch cancellation help (Canceling Finch Plus), Guardians subscription updates (Updating your Guardians Subscription), and Finch FAQs (Finch FAQs).

Address

Green Lizard, LLC (Finch)
Denver, Colorado, USA