Cancellation Flo: Easy Method

What is Flo

Flo is a mobile and web app for tracking menstrual cycles, ovulation, pregnancy and related health symptoms. It offers a free basic tracker and a paid Flo Premium subscription with predictive analytics, reports, educational content and additional in‑app features.

How to cancel Flo

• iOS (App Store): Open iOS Settings → tap your name → Subscriptions → select the Flo subscription → Cancel Subscription. Cancel at least 24 hours before the trial end or renewal to avoid being charged for the next period. For general Apple subscription help see Manage subscriptions on your iPhone, iPad, and iPod touch.
• Android (Google Play): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Flo → Cancel subscription. Cancel at least 24 hours before the trial end or renewal to avoid the next charge. For Google guidance see Cancel, pause, or change a subscription.
• Web (app.flo.health / PayPal): In the web app: Menu → avatar → profile card → Manage Subscription → Cancel plan. If you paid through PayPal, sign in to PayPal → Profile gear → Payments → Automatic payments (or Manage automatic payments) → select Flo → Cancel agreement. Also see Flo’s help pages at flo.health.

What happens when you cancel

When you cancel before the next renewal, your subscription will usually remain active until the end of the current billing period - you keep Premium functions until that date. If you cancel during a free trial, cancelling at least 24 hours before the trial ends prevents the first charge. Deleting the app does not automatically cancel subscriptions billed through the App Store or Google Play; you must cancel through the store that charged you. Your account data (logs, cycle history, notes) generally remains in your Flo account unless you request deletion via the app or support.

Will I get a refund?

Flo’s published materials do not state a blanket refund policy; the company expects users to cancel at least 24 hours before renewal. Refunds are not guaranteed once a subscription period has begun or a free trial has expired. Some users report successful refunds in specific cases, while others report difficulty obtaining refunds and being charged after cancelling. If you believe you were charged in error, you can request a refund from the store that processed the payment (App Store, Google Play) or from PayPal if that method was used; for web payments you can also contact Flo support but outcomes vary.

Flo plans and pricing

Your consumer rights in Canada

Canadian consumers generally have a 14‑day cooling‑off right for many distance (online) purchases, allowing cancellation without reason or penalty for certain goods and services purchased online. However, digital subscriptions often fall outside that automatic right once access is granted or you begin using the digital content or service. Provinces vary: Ontario’s Consumer Protection Act provides cancellation rights mainly for specific in‑person or direct sales rather than routine digital subscriptions, while Alberta’s consumer protections prohibit unfair or negative‑option billing and require fair treatment but do not create a universal 14‑day digital‑content refund right. If you think a company charged you unfairly or violated billing rules, provincial consumer protection offices can advise on remedies and complaint paths.

Customer experiences

Many users praise Flo’s tracking accuracy, predictive tools and educational content and report positive outcomes for fertility planning and pregnancy tracking. At the same time, public reviews and forum posts (Trustpilot, Reddit) include multiple complaints about unexpected charges, difficulty cancelling, delayed or denied refunds, and unsatisfactory customer support responses. User experiences therefore vary: the app’s core tracking features are widely appreciated, but billing and support issues are the most commonly reported negatives.

Documentation checklist

• Account email and username used with Flo
• Receipt or invoice showing the charge (App Store/Google Play/PayPal receipt)
• Screenshots of subscription settings and cancellation confirmation (if available)
• Dates of subscription start, renewal date and any attempted cancellations
• Transaction IDs from bank, card or PayPal statements
• Copies of any messages or support tickets exchanged with Flo

Common mistakes

Avoid assuming deleting the app cancels your subscription - you must cancel through the store (App Store/Google Play) or through Flo’s web management if billed directly. Another frequent error is cancelling too close to renewal; Flo recommends (and stores generally enforce) cancelling at least 24 hours before the trial end or scheduled renewal to prevent the next charge. Paying via PayPal requires cancelling the automatic payment agreement in your PayPal settings as well as cancelling within the Flo web app. Finally, users sometimes contact Flo support without including receipts, dates, or transaction IDs, which slows resolution.

Comparative recap

After cancelling

After you cancel, keep confirmation screenshots or emails and monitor your bank, card and PayPal statements for any subsequent charges. If an unexpected charge appears, first request a refund through the store that processed the payment (Apple/Google/PayPal). If that fails, open a support ticket with Flo and include your documentation checklist items. If you believe the charge is unfair and you cannot resolve it with the company or store, contact your card issuer or bank to dispute the charge and consult your provincial consumer protection office for next steps. Helpful pages: Flo homepage and support at flo.health, Apple subscription support Apple subscriptions, Google Play subscriptions support Google Play subscriptions, and PayPal automatic payments Manage automatic payments.

Address

Flo Health UK Limited
Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom