Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Finelo
Georgiou A, 83, Shop 17
4047 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Finelo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Finelo: Easy Method
What is Finelo
Finelo is an online education and trading-guidance service offering structured lessons, guides and subscription plans intended to teach trading and investing skills. It delivers digital content through its website and mobile apps (Android via Google Play and iOS via the Apple App Store).
How to cancel Finelo
- On Web (Finelo website or web app): Log in → Profile → Settings → Subscription → Cancel Subscription. Note: if you originally subscribed via the website, cancellation must be done through the web app interface even if you also use the mobile app. Finelo support article
- Via Android (Google Play): Open the Google Play Store app → tap your account icon → Payments & Subscriptions → Subscriptions → select Finelo → Cancel. Finelo support article
- Via iOS (App Store): On iPhone open Settings → Your Name → Subscriptions → find Finelo → Tap Cancel. Finelo support article
What happens when you cancel
When you cancel, access continues until the end of the paid period unless Finelo’s policies state otherwise. Cancellation stops auto‑renewal; it does not necessarily delete your account or your learning progress. Your account data and completed modules are typically retained according to Finelo’s data retention practices - contact support if you need full account deletion.
Will I get a refund?
Digital content is generally non‑refundable once delivered. Finelo’s website offers a Money‑Back Guarantee in some cases (usually within 30 days) but only if specific usage criteria are met and proven with screenshots (for example, minimum days used and modules/guides completed depending on the plan). If you subscribed via the website but later used the mobile app, Finelo treats the subscription as website‑origin and refund requests should be sent to support@finelo.com with full details. If you subscribed through Google Play, contact Finelo support with your order ID for review. If you subscribed through the App Store, Apple manages refunds - use Apple Support > Purchases & Refunds to start a request. EU residents have a 14‑day right of withdrawal; outside that or where platform/store rules apply, refunds are limited.
Finelo plans and pricing
| Plan | Price (approx. CAD) | Period | Notes |
|---|---|---|---|
| One‑week plan | ≈ C$6.93 | One week | Introductory short‑term access; CAD amount approximate (source USD converted) |
| Four‑week plan | ≈ C$19.99 | Four weeks | Monthly‑like subscription; CAD approximate |
| Twelve‑week plan | ≈ C$39.99 | Twelve weeks (then auto‑billed) | Quarterly plan then auto‑billed monthly at same rate; CAD approximate |
Your consumer rights in Canada
Canadian consumer protection does not automatically entitle you to refunds for delivered digital content, but provincial laws prohibit misrepresentation, hidden recurring billing and failure to disclose subscription renewals. If a merchant misled you or failed to clearly disclose recurring charges, that conduct may violate provincial consumer protection statutes. For accidental purchases or unclear recurring billing, you can request a refund from the merchant; if refused, you may escalate with your bank or credit card company (chargeback) or file a complaint with your provincial consumer protection office. Purchases made through Apple or Google are subject to those platforms’ refund processes, which you can invoke if the platform’s criteria are met.
Customer experiences
User reviews are mixed. Positive reviewers on TrustPilot and on Finelo’s official reviews page praise clear lesson structure, approachable teaching and helpful content that builds confidence in trading. See a sample TrustPilot summary here and an official Finelo testimonial here. Conversely, some users on Reddit and independent review sites report unexpected subscription charges, difficulty cancelling, refusal to refund accidental purchases, and concerns about unclear billing or misleading practices; search community reports on Reddit and an independent review here. These mixed experiences underline the importance of keeping receipts and screenshots when subscribing.
Documentation checklist
- Account email/username, subscription receipt or order ID, transaction ID and payment method statement (bank/credit card or store receipt).
- Screenshots proving usage or completion (required for Money‑Back Guarantee), copy of any confirmation emails, and any prior support/ticket communications.
Common mistakes
Common problems include cancelling in the wrong place (for example trying to cancel a website subscription from the mobile app - website subscriptions must be cancelled via the web app), neglecting to cancel through Google Play or Apple if you subscribed in those stores, failing to save receipts or order IDs, assuming automatic refund rights for delivered digital content, and waiting past refund windows or guarantee deadlines. Example: a user who subscribed on the website but later opened the app and attempts cancellation from the iPhone will find the web app cancellation route is required.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Finelo website / web app) | Possible - Money‑Back Guarantee within 30 days if strict usage criteria and proof provided; otherwise digital content typically non‑refundable. | Medium (requires meeting criteria and supplying screenshots) |
| Google Play (Android) | Contact Finelo with order ID; Google Play refund rules also apply - outcome depends on review. | Medium (depends on merchant review and Google Play policy) |
| App Store (iOS) | Refunds handled by Apple via Apple Support > Purchases & Refunds; Apple processes refund requests separately from Finelo. | Low - Medium (Apple generally responds quickly to requests; outcome follows Apple’s criteria) |
After cancelling
After you cancel, keep a copy of the cancellation confirmation, receipts and any support ticket numbers. For refunds or disputes, contact Finelo at support@finelo.com and include your order ID, screenshots and a clear statement of what you are requesting. Relevant Finelo support pages: unsubscribe instructions How do I unsubscribe?, refund policy What is your refund policy?, and how to apply for a refund How can I apply for a refund?. If email or support tickets do not resolve the issue, you may send a registered letter (raccomandata A/R) to the corporate address below and/or contact your bank or credit card issuer to explore a chargeback.
Address
Finelo Limited
Georgiou A, 83, Shop 17, Potamos Germasogeias
Limassol 4047, Cyprus