Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Fixd
999 Peachtree St NE, Suite 840
30309 Atlanta
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fixd service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Fixd: Easy Method
What is Fixd
FIXD is a vehicle diagnostic service made up of a plug‑in OBD‑II sensor and a mobile app that reads and explains engine fault codes, forecasts issues, and offers premium features such as Emissions Pre‑Check, Mechanic Hotline, and vehicle history. It’s designed for drivers who want clearer information about check‑engine lights and preventative maintenance without immediately visiting a shop.
How to cancel Fixd
- Web (FIXD account/subscription purchased on FIXD website): Sign in to your FIXD account on the FIXD website and cancel your FIXD Premium subscription from the subscription/plan page. Cancelling via the website stops future charges; you typically retain access until the end of the current billing period. See the FIXD returns/warranty page for details: FIXD Returns & Warranty.
- Apple App Store (subscription billed through Apple ID): Cancel through your Apple ID subscription settings on your iPhone/iPad or via account.apple.com. Settings → Subscriptions → FIXD → Cancel. FIXD cannot directly cancel App Store subscriptions for you; use Apple’s subscription controls. More info: FIXD guide on Apple cancellations.
- Google Play Store (subscription billed through Google): Cancel via the Google Play Store app or play.google.com. Menu → Payments & subscriptions → Subscriptions → FIXD → Cancel → Confirm. Google’s subscription page handles cancelation and renewals. See FIXD guidance: How to cancel FIXD via Google Play.
- Postal mail (if you prefer a registered letter): Send a registered/return‑receipt letter to FIXD Automotive, Inc. at the corporate address (see Address section). This is slower and may not be required; include account details and a clear cancellation request.
What happens when you cancel
When you cancel a FIXD Premium subscription, future automatic charges stop. For web purchases FIXD notes access typically continues until the end of the current billing period. For subscriptions billed through Apple or Google Play, platform rules generally allow continued access until the period expires but you must cancel through the platform. Cancellation does not automatically delete your FIXD account or stored vehicle data; your app account and historical readings usually remain unless you request account deletion separately.
Will I get a refund?
Refunds depend on how you purchased and on timing. For web purchases, FIXD may issue a refund for an initial (first‑year) Premium subscription if requested within 30 days of the initial charge; a granted refund will typically end access immediately. Renewals beyond the first year are not generally refundable. If a sensor was included with the Premium purchase, the sensor must be returned during the trial or within 30 days of the initial charge to qualify for a subscription refund. Physical FIXD sensors themselves can be returned within 30 days of delivery for a full refund once you request and complete a return authorization (RMA) per FIXD’s returns policy: Returns & Warranty. For subscriptions billed through Apple, FIXD cannot issue refunds; you must request refunds through Apple’s refund process. Similarly, Google Play refunds must be handled through Google Play’s refund system. If you believe charges are unauthorized, you may also consider contacting your card issuer to discuss chargeback options.
Fixd plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Weekly FIXD Premium | C$9.99 | Weekly | Access to FIXD Premium features (Issue Forecast, Emissions Pre‑Check, Mechanic Hotline, Vehicle History, etc.) |
| Monthly FIXD Premium | C$17.99 | Monthly | Access to FIXD Premium features (Issue Forecast, Emissions Pre‑Check, Mechanic Hotline, Vehicle History, etc.) |
| Yearly FIXD Premium | C$129.99 | Annual | Access to FIXD Premium features (Issue Forecast, Emissions Pre‑Check, Mechanic Hotline, Vehicle History, etc.) |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws require clear disclosure of auto‑renewal terms and cancellation methods; businesses may not enforce unclear or unfair renewal practices. Depending on the province and whether an agreement was unsolicited, a minimum cooling‑off period (often around 10 days) or other protections can apply. Digital subscriptions in Canada are not governed by a uniform EU‑style 14‑day distance‑selling right, so FIXD’s offered 30‑day refundable trial for first‑time web Premium purchases is more generous than the baseline legal minimum. For payments billed through Apple or Google, platform policies and processes govern refunds. If you believe billing was unauthorized, you can also contact your credit‑card provider to discuss potential chargebacks under Canadian banking rules.
Customer experiences
User reviews are mixed. Many customers praise FIXD for quickly diagnosing issues, providing clear explanations of trouble‑codes, saving money by avoiding unnecessary repairs, and offering useful PDF reports and a helpful in‑app assistant. At the same time, a number of users report problems with unexpected subscription charges, difficulty cancelling - particularly when purchases were made through third‑party platforms - and challenges obtaining refunds. Some reviewers describe their experience as misleading or aggressive marketing; others are satisfied with the device and the app’s diagnostic value.
Documentation checklist
- Order number or receipt (web store or app store receipt), account email, and payment method used.
- Subscription screenshots (subscription settings showing FIXD and billing date), confirmation emails, and any trial‑offer details.
- Sensor serial number and delivery tracking (if returning a physical sensor), plus RMA/return authorization if issued.
- Copies/screenshots of cancellation attempts and any correspondence with FIXD, Apple, or Google support.
Common mistakes
Consumers often try to cancel in the wrong place: if the subscription was bought through Apple or Google Play, cancelling inside the FIXD app or on the FIXD website will not stop platform‑billed renewals. Another frequent issue is failing to return a bundled sensor within the required 30‑day window; without a returned sensor and an RMA, subscription refunds tied to the hardware may be denied. People sometimes omit key documentation (receipt, subscription screenshot, or RMA) when requesting refunds, which slows resolution. Finally, relying solely on verbal confirmations rather than written or screenshot evidence can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (FIXD website account) | Possible within 30 days for first‑year Premium (refund ends access immediately); sensor must be returned if bundled. | Low - self‑service cancellation in account settings. |
| Apple App Store | FIXD cannot issue refunds; request through Apple’s refund process. | Medium - must use Apple ID subscription controls and Apple support for refunds. |
| Google Play | Refunds handled by Google Play; FIXD directs users to Google’s process. | Medium - cancel in Google Play; refund requests via Google Play help. |
| Postal mail (registered letter) | Cancellation request can be submitted, but refunds follow standard FIXD/platform policies; mail is not a shortcut to refunds. | High - slow, may require follow‑up and does not replace platform refund steps. |
After cancelling
After you cancel, check for a confirmation email or subscription status screen showing the cancellation. Keep receipts, screenshots, and any confirmation numbers. If you need a refund for a web purchase, follow the returns and refund process on FIXD’s Returns & Warranty page: FIXD Returns & Warranty, and review FIXD’s refund FAQ: How do I get a refund for my FIXD Premium subscription?. For App Store refunds, use Apple’s report a problem page or contact Apple Support; for Google Play, use the Google Play Order History to request a refund. If billing appears unauthorized, consider contacting your payment provider to discuss a dispute or chargeback under Canadian rules.
Address
FIXD Automotive, Inc.
999 Peachtree St NE, Suite 840
Atlanta, GA 30309
USA