Cancellation service N°1 in Belgium
Contract number:
To the attention of:
Cancellation Department – Fl Studio
Franklin Rooseveltlaan 348 D
B-9000 Gent
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fl Studio service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Fl Studio: Easy Method
What is Fl Studio
FL Studio is a digital audio workstation (DAW) developed by Image‑Line for composing, arranging, recording and producing music on desktop and mobile platforms. It is sold in several one‑time purchase editions (with lifetime free updates) and as mobile apps; licensing, support and refund handling differ by purchase method.
How to cancel Fl Studio
Cancellation steps depend on where you bought FL Studio. Web purchases are handled by Image‑Line and require a written cancellation; mobile purchases (App Store, Google Play) must be handled through the store. Below are practical steps to follow.
- Web (Image‑Line website): Submit a written cancellation request or an order ticket through Image‑Line’s support system and await written acceptance. If you prefer postal proof, send a registered letter to Image Line NV, Franklin Rooseveltlaan 348 D, B-9000 Gent, Belgium. Reference your order number, account email and date of purchase. See Image‑Line EULA for details: image-line.com - EULA.
- Mobile (App Store / Google Play): Request a refund via the platform where you purchased the app - Apple or Google handles mobile refunds according to their policies (Image‑Line does not issue mobile refunds). See Image‑Line’s mobile refund policy for guidance: image-line.com - Mobile App Refund Policy.
- If you were charged in error (wrong price) or notified of a pricing correction, notify Image‑Line promptly; the webshop terms allow cancellation and refund if applicable. See webshop terms: image-line.com - Webshop Terms.
- Keep copies of all correspondence, screenshots of the order and proof of postage or ticket IDs; request written confirmation of cancellation and the refund timeline.
What happens when you cancel
When Image‑Line accepts a cancellation for an eligible web purchase they will confirm in writing and, if refund is due, process it within the stated 14‑day window. Cancellation typically stops future billing and may revoke access to license keys or cloud services depending on the product and whether you purchased a perpetual license or a subscription. For mobile purchases the store’s decision governs access and refund; Image‑Line cannot directly reinstate store purchases.
Will I get a refund?
For web download purchases: you have a 14‑day right of withdrawal according to Image‑Line’s terms, but that right is forfeited if you begin the download within the 14‑day period. If eligible, Image‑Line processes refunds within 14 days using the original payment method. Business purchases are generally excluded from the withdrawal right. If a price error is corrected by Image‑Line and you are notified, you can cancel free of charge and receive a refund within 14 days. For mobile app purchases Image‑Line refers you to the App Store or Google Play - Image‑Line does not process those refunds directly. See Image‑Line’s EULA and mobile refund page for full details: EULA, Mobile App Refund Policy.
Fl Studio plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Fruity Edition | C$139.00 | One-time | Basic composer tools; no audio recording |
| Producer Edition | C$255.00 | One-time | Full song creation & audio recording |
| Signature Bundle | C$385.00 | One-time | Producer plus additional signature plugins |
| All Plugins Edition | C$639.00 | One-time | Producer plus all Image‑Line native plugins |
Prices above are sample retail figures from Canadian resellers and may vary. All editions include lifetime free updates. Taxes may be added at checkout depending on province, and installment plans may be available from some retailers.
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws provide some protections, but digital goods and cross‑border purchases can be limited by vendor terms. Image‑Line’s published policy gives a 14‑day withdrawal right for web purchases (subject to the download exception), which may be as protective as or more protective than local norms. For mobile app purchases you must follow the platform’s refund procedures. If you believe a vendor has breached your consumer rights, you can contact your provincial consumer protection office or your payment provider to explore dispute or chargeback options, keeping in mind time limits and evidence requirements.
Customer experiences
User reviews are mixed. Many users praise FL Studio for its workflow, features, value and lifetime free updates, noting active communities and generally strong software performance. Other users report difficulties with billing (unexpected cloud subscriptions or renewal charges), support delays or license key problems, and occasional crashes during updates. These reports suggest that if you have a problem it is important to document the issue and follow the proper cancellation/refund channel (Image‑Line for web purchases, the app store for mobile purchases). Example review sources include Trustpilot and Capterra for Canada: Trustpilot, Capterra.
Documentation checklist
- Order number and purchase date
- Account email and Image‑Line username
- Proof of purchase (receipt, card statement, reseller invoice)
- Screenshots of purchase confirmation and billing
- License key or serial number (if applicable)
- Copies of any support tickets or correspondence
- Proof of posted registered mail or courier tracking number (if sent)
Common mistakes
Common errors include failing to submit a written cancellation or order ticket (phone calls alone may not be sufficient), starting a download during the 14‑day withdrawal period (which can forfeit refund rights for web purchases), and contacting Image‑Line for refunds on mobile purchases instead of the store. Other mistakes are not retaining proof of postage when sending registered mail, or not requesting written confirmation of cancellation and refund timelines. If a price correction was notified, failing to reply within the window can forfeit your cancellation opportunity.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (via Image‑Line website) | Possible within 14 days (unless download started); refunded within 14 days after acceptance | Medium - requires written request/order ticket and written acceptance |
| Mobile (App Store / Google Play) | Depends on store policy (Apple/Google decide) | Medium - High - must use platform refund tools and meet their criteria |
| Registered mail cancellation | Possible if Image‑Line accepts the withdrawal; refund processed after acceptance | Low - Medium - provides proof of delivery but still requires Image‑Line acceptance |
| Chargeback / bank dispute | Possible if unresolved by vendor, but outcome varies | High - time consuming and may affect licensing or future purchases |
After cancelling
After you submit cancellation, keep an eye on your email for written confirmation and allow up to 14 days for any eligible refund to reach your original payment method. Save all correspondence and refund transaction IDs. If a mobile app purchase is involved, follow the App Store or Google Play refund status in their account support area. If you don’t receive confirmation or a refund within the stated timeframes, escalate via Image‑Line support channels or contact your payment provider. Reference these Image‑Line pages for policy and contact: EULA, Mobile App Refund Policy, Webshop Terms.
Address
If you choose registered mail for formal cancellation, send it to Image Line NV, Franklin Rooseveltlaan 348 D, B-9000 Gent, Belgium and keep the tracking/return receipt as proof of delivery. Sending by registered or trackable courier is recommended to satisfy evidence requirements for written cancellation requests.