Cancellation service #1 in Israel
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fortect service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Fortect: Easy Method
What is Fortect
Fortect is a software product distributed by Fortect Ltd. designed to maintain, repair, or optimize Windows systems and related PC software. It is typically offered as a subscription service with automatic renewals and support options managed through the company's website or the account portal.
The guidance below focuses on cancelling Fortect subscriptions from Canada, what to expect, your consumer rights, documentation to keep, and how to pursue refunds or disputes where needed.
How to cancel Fortect
- Sign in to your Fortect account on the Fortect website and open the subscription or billing section; select “Cancel subscription” or “Manage subscription” and follow the on-screen steps to stop renewals.
- If you cannot cancel online, send a cancellation request by email to Fortect customer support. Include your full name, email address used for the account, order or invoice number, the date of purchase, and a clear statement that you want to cancel recurring billing.
- Keep copies of any confirmation messages or screenshots showing the cancellation request and any automated confirmation from the account page or support email.
- If the purchase was made through a third-party platform (for example, an app store or reseller), cancel through that platform’s subscription management instead; also notify Fortect support with proof of cancellation.
What happens when you cancel
When you cancel, automatic renewal should be stopped so you will not be charged at the next billing date. Your level of access after cancellation depends on the terms you agreed to: some subscriptions remain active until the end of the paid term, while others may terminate access immediately.
Account data such as billing history and support records are generally retained by the provider for a period described in their privacy policy; you can request access, correction, or deletion of your personal data under Canadian privacy laws (see the privacy section below for links).
Will I get a refund?
Refund eligibility for Fortect subscriptions varies with the company’s refund policy, the timing of your cancellation, and how the subscription was purchased. Many digital subscription providers do not offer refunds after a service has been used or after a specified trial window has ended. If you cancelled shortly after a recent charge and the service remained unused, you may have a reasonable chance of a partial or full refund.
Exceptions can apply for billing errors, duplicate charges, or purchases made without proper consent. If Fortect refuses a refund you believe is justified, you can request a charge reversal through your credit card issuer or payment provider, or pursue a consumer complaint through provincial consumer protection agencies.
Fortect plans and pricing
| Plan | Price | Billing cycle |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in Canada
Consumer protections for digital products and subscriptions are governed mainly by provincial consumer protection statutes and federal privacy law. Provincial laws (for example, Ontario’s Consumer Protection Act or British Columbia’s Business Practices and Consumer Protection Act) can provide rules about unfair business practices, clear disclosure of recurring charges, and rights to cancel within certain contexts. Specific cancellation windows and refund rules differ by province.
On privacy and personal data, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) applies to many commercial organizations. Under PIPEDA you generally have the right to request access to your personal data, correct errors, and in some cases request deletion. If you suspect unlawful handling of your data, you can file a complaint with the Office of the Privacy Commissioner of Canada.
Customer experiences
Customer reports for subscription software providers like Fortect commonly include straightforward cancellations when the account portal works as intended, and occasional delays when support responses are slow or when purchases were routed through third parties. Some users receive clear confirmation emails and retain access until their prepaid term ends; others report needing to follow up if charges continue after a cancellation request. Experiences with refunds vary widely depending on timing and the vendor’s stated policy.
Documentation checklist
- Order confirmation or invoice (email or PDF)
- Account email address and username
- Screenshots of subscription or billing page showing active subscription
- Email copies of your cancellation request and any replies
- Payment evidence (credit card statement, PayPal receipt, or app store receipt)
Common mistakes
One common mistake is assuming cancellation is complete without receiving explicit confirmation - always keep the cancellation confirmation email or a screenshot of the account page showing cancellation. Another frequent error is cancelling only on the device or app without ensuring the subscription was cancelled with the original payment channel (for example, cancelling an app but not the App Store subscription). Also, users sometimes forget to check whether they purchased through a third party rather than directly, which affects where you must submit the cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Manage subscription via Fortect account page | Possible depending on timing and policy | Easy |
| Email Fortect support (include order details) | Possible; response time varies | Medium |
| Dispute with credit card or payment provider | Possible for billing errors or unauthorized charges | Medium to Hard |
| Cancel through third-party platform (app store or reseller) | Varies by platform refund rules | Medium |
After cancelling
After you cancel, monitor your bank or card statement to ensure no further charges occur. If you still see charges after cancellation, contact Fortect support first with your documentation; if that does not resolve the issue, contact your payment provider to dispute the charge.
If you want to manage privacy or data removal, consult Fortect’s privacy policy and submit a data access or deletion request to their privacy contact. For broader consumer help and to learn your provincial rights, useful resources include the Government of Canada’s consumer pages and the Office of the Privacy Commissioner: Government of Canada - Consumers, Office of the Privacy Commissioner of Canada. For disputes about credit-card charges see your card issuer’s dispute process; for business practice complaints contact your provincial consumer protection office (search “[your province] consumer protection” for local contacts).
Address
Fortect Ltd., 71 Shlomo Ibn Gabirol St., Tel Aviv-Jaffa, Israel