Cancellation Foxit: Easy Method

What is Foxit

Foxit is a software company that provides PDF tools and related services, including Foxit PDF Editor, Foxit PDF Editor+, and Foxit eSign. Their products are available as perpetual licenses, annual subscriptions, and through third‑party platforms such as the Apple App Store and Google Play.

Foxit distributes directly through its website and via resellers and app stores; cancellation and refund rules depend on how and where you purchased the product.

How to cancel Foxit

Follow the steps most relevant to how you purchased your Foxit product. If you purchased through a third party (Apple, Google or a reseller), you must use that third party's cancellation process. If you purchased directly from Foxit, cancel through Foxit's product/service pages or contact Foxit support as indicated below.

• App Store (Apple): Open the App Store on your device or go to your Apple ID subscriptions and cancel from Apple’s subscription settings. Foxit defers to Apple for cancellations and refunds; see Foxit's terms at foxit.com - Terms of Service.
• Google Play: Open the Google Play Store, go to Subscriptions, find the Foxit subscription and cancel via Google Play. Foxit defers to Google Play policies; see foxit.com - Terms of Service.
• Web (direct via Foxit): Sign in to your Foxit account or visit the Foxit Products/Services pages and cancel the auto‑renewal there; Foxit subscriptions purchased on its site auto‑renew unless cancelled. See Foxit's terms at foxit.com - Terms (FR).
• Foxit eSign: Cancellation of Foxit eSign requires written contact with Foxit eSign support. Annual subscriptions have a 14‑day full‑refund window for eligible first‑time customers; monthly subscriptions cancelled mid‑cycle are generally not refunded. See the eSign terms at foxit.com - eSign Terms.

What happens when you cancel

When you cancel a subscription, auto‑renewal stops at the end of the current paid period unless a platform’s policy states otherwise. Access to web services and online features typically continues until the subscription expiry date; licensed desktop software may remain usable depending on license type (perpetual vs. subscription). Foxit may retain account data according to its privacy and retention policies, so back up documents or export account information before cancelling if you need local copies.

If you cancel a subscription purchased through a third‑party store, cancellation and access are governed by that store's rules. Cancellation confirmations and communications should be saved as proof in case of disputes.

Will I get a refund?

Refund eligibility depends on purchase type and channel. For direct purchases from Foxit: one‑time (non‑subscription) licenses are eligible for a refund within 14 days of receipt; monthly subscriptions may be refundable if cancelled within 7 days of initial purchase; annual prepaid subscriptions may be refundable within 14 days of purchase. Foxit’s Terms of Service state that, unless explicitly set in the refund policy, fees are generally non‑refundable and third‑party platform rules apply. Foxit eSign has special rules: no refunds after auto‑renew, no refunds for mid‑month cancellations, and an annual first‑time customer full refund within 14 days under conditions. In some discretionary cases (for substantial product defects), Foxit may issue refunds less a processing/banking fee (5%) and requires proof of transaction; always keep receipts and correspondence to support a refund request.

Foxit plans and pricing

Your consumer rights in Canada

Canadian consumers have protections that vary by province. Certain provinces (for example Quebec) have cooling‑off or refund provisions for some digital purchases; provincial consumer protection offices can advise on specifics. Third‑party platforms such as Apple and Google operate under their own terms and may effectively control refund outcomes for purchases made through their stores. If Foxit does not honor its advertised cancellation/refund terms, you may escalate to your provincial consumer affairs office, file a complaint with the Better Business Bureau, or dispute the charge with your payment provider or card issuer. Documenting transactions and communications increases the chances of a successful resolution; some BBB complaint cases have resulted in refunds when mediated.

Customer experiences

Users praise Foxit for being a lightweight, fast PDF editor with useful tools, customizable shortcuts and good license transfer support in desktop scenarios. Reviews on Capterra and Trustpilot mention strong value for many workflows, especially among developers and educators.

However, there are recurring negative reports: customers on Trustpilot and BBB have complained about unexpected auto‑renewals, difficulty obtaining refunds, unresponsive or inconsistent support, and billing disputes. Other reviews have noted occasional bugs, a clunkier UI in places, OCR imperfections and concerns about pricing. These mixed experiences mean careful documentation and following the correct cancellation channel are important.

Documentation checklist

• Order confirmation or receipt (email or invoice)
• Transaction ID, payment method and date
• Screenshot or copy of subscription page showing auto‑renewal
• App store receipt (Apple/Google) if purchased via a store
• Any cancellation confirmation emails or support ticket numbers
• Correspondence with Foxit support (dates and content)
• License key or account email used to register the product

Common mistakes

A common error is attempting to cancel through Foxit when the purchase was made via the Apple App Store or Google Play; those purchases must be cancelled through the store. Another mistake is missing required notice windows (for example, Foxit eSign may require 14 days’ notice to stop auto‑renewal); failing to provide written notice where required can forfeit refund eligibility. Expect no pro‑rata refund for monthly subscriptions cancelled mid‑cycle unless specifically promised. Also, not keeping proof of cancellation or payment makes disputing charges much harder.

Comparative recap

After cancelling

After you cancel, save any cancellation confirmations and monitor your bank/card statements for unexpected charges. If you need to request a refund or escalate, use Foxit’s refund policy and terms pages: Foxit Refund Policy, Foxit Terms of Service, and Foxit eSign Terms. If a third party handled the sale, use their support/refund channels. If Foxit does not resolve your issue, consider disputing the charge with your payment provider or contacting your provincial consumer affairs office; you may also file a complaint through the Better Business Bureau (BBB - Foxit).

If you plan to send a written cancellation or refund request by mail, use registered mail (raccomandata A/R) to ensure proof of delivery.

Address

Foxit Software Inc., 39355 California Street, Suite 302, Fremont, CA 94538, USA