Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Gearup Booster
1 Raffles Quay #49
048583 Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gearup Booster service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Gearup Booster: Easy Method
What is Gearup Booster
Gearup Booster is a performance/lag‑reduction service and related mobile/PC app that offers subscription plans (weekly, monthly, annual) and in some cases complementary tools (for example Headshot GFX & Sensitivity Tool). The company also sells physical hardware through a separate web shop. Subscriptions are typically auto‑renewing and digital purchases are governed by the app’s User Agreement and support FAQ.
How to cancel Gearup Booster
- Cancel in the GearUP Booster PC app: open the app, go to Configure → Account Settings and cancel auto‑renewal at least three days before your billing date. Cancelling during a free trial ends the trial immediately and prevents future charges (it does not produce a retroactive refund).
- If you subscribed via the Apple App Store or Google Play, cancel through your store account subscriptions (App Store: Apple ID > Subscriptions; Google Play: Menu > Payments & subscriptions > Subscriptions). GearUp’s FAQ does not document platform‑specific steps, so use the store’s subscription controls if your purchase was made there.
- For hardware or shop orders on the GearUp web store: email shop@gearupbooster.com with your order ID (starts with GUPB) within 24 hours of purchase and before shipment to request cancellation. If shipment has occurred or 24 hours have passed, cancellation is generally not accepted.
- If you need formal proof, send a signed cancellation letter by registered mail to GearUp Portal Pte. Ltd., 1 Raffles Quay #49, Singapore 048583 and keep the tracking/return receipt.
- Always keep screenshots or copies of the cancellation screens, confirmation emails, and any support replies.
What happens when you cancel
When you cancel an active subscription through the app, auto‑renewal is stopped; you will not be charged again and access typically continues until the current paid period ends unless you cancelled a free trial (cancelling a trial usually ends access immediately). For in‑app purchases the app provider’s account settings and the app’s backend control renewal - deleting the app does not guarantee cancellation. For physical shop orders, cancellation before shipment will prevent dispatch; after shipment the shop policy generally does not permit cancellation or returns.
Will I get a refund?
GearUp’s published policy states that in‑app digital content and subscriptions are final and non‑refundable except where required by law. Cancelling during a free trial prevents future charges but does not produce retroactive refunds after a trial ends. For web shop hardware orders, refunds/cancellations are possible only within the 24‑hour window before shipment; after shipping the shop says returns are not accepted. Local consumer protection law (see next section) can override these statements in some cases.
Gearup Booster plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| ANNUAL ACCESS (GearUP Booster: Headshot Games) | $3.99/year | Yearly | Headshot GFX & Sensitivity Tool |
| 1‑Week Subscription (GearUP: Lower Lag Game Booster) | USD 0.99 or USD 1.49 | Weekly | Lag reduction service |
| 1‑Month Subscription (GearUP: Lower Lag Game Booster) | USD 1.99 (variants up to USD 9.99) | Monthly | Lag reduction service |
| 12‑Month Subscription (GearUP: Lower Lag Game Booster) | USD 14.99, USD 17.99, USD 59.99 (variants) | Annual | Lag reduction service |
App store pricing displayed to Canadian users may appear in USD; final CAD billed amount will depend on the store’s conversion, taxes, and exchange rates.
Your consumer rights in Canada
Canadian consumer protection can affect digital and distance sales. GearUp’s terms disclaim refunds “to the extent permitted by applicable law,” which means provincial and federal consumer laws may override a no‑refund policy. For digital content some jurisdictions allow a short cancellation or refund right (commonly around 14 days for online digital purchases in many frameworks), and distance selling rules or provincial laws can provide additional remedies for physical goods. If you believe your legal rights apply, consider contacting your provincial consumer protection office or seeking legal advice. If a merchant refuses a lawful refund, you can also pursue a charge dispute with your bank or card issuer as an additional option.
Customer experiences
Public reviews are mixed. Positive Trustpilot feedback praises improved ping, better stability for some users, an easy UI, and low price compared with alternatives. Negative reports on Trustpilot and Reddit describe difficulty locating cancellation controls, subscriptions that appear to auto‑renew by default, charges after uninstalling the app, and unsatisfactory trial experiences (connectivity, high ping, packet loss). Several users reported unhelpful or repetitive support responses and recommended disputing charges with banks when refunds were refused. These experiences underscore the importance of keeping clear records of cancellation attempts and confirmations.
Documentation checklist
- Account email/username used for the subscription and the date you subscribed
- Order ID for shop purchases (starts with GUPB) and purchase timestamp
- Screenshots of subscription settings, billing page, and any “auto‑renew” indicators
- Copies of cancellation confirmations, support emails, or chat transcripts
- Bank/credit card statements showing the charge(s) you want refunded
- Registered‑mail receipt or tracking number if you send a written cancellation to the postal address
Common mistakes
Many problems arise from assuming that deleting the app cancels a subscription; app removal does not stop store or in‑app auto‑renewal. Another common mistake is waiting too long to cancel hardware orders - the web shop enforces a strict 24‑hour pre‑shipment cancellation window. Users sometimes rely on in‑app cancellation screens without verifying that a confirmation email or store subscription entry reflects the cancellation; always save a confirmation and check your next billing statement. Finally, if you subscribed via Apple or Google, cancelling in GearUp’s app will not necessarily cancel a store subscription - use the store’s subscription manager for those purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app (GearUP Booster PC via Configure → Account Settings) | No refunds for digital subscriptions per policy; cancellation stops renewal. Trial cancelled ends immediately; no retroactive refund. | Low - Medium (clear path in app but must cancel ≥3 days before billing) |
| App Store / Google Play | Refunds handled by store policies; GearUp directs platform subscribers to store controls. | Medium (use store subscription manager; platform refund process varies) |
| Web shop (hardware orders via shop@gearupbooster.com) | Refund possible only within 24 hours and before shipment; after shipment generally no refund. | Low if within 24 hours; impossible after shipment in most cases |
After cancelling
After you cancel, keep documentation and monitor your payment method for further charges. If you do receive an unexpected charge, contact GearUp support first and provide your cancellation evidence. If the merchant refuses a lawful refund or you cannot reach an agreement, consider disputing the charge with your bank or card issuer. For further reading or to contact support, see the official resources below:
Official cancellation/FAQ: GearUp Booster PC membership auto‑renewal FAQ
User Agreement (refunds/terms): Mobile User Agreement
Shop cancellation policy: Shop: changes & order cancellation
Public reviews (examples): Trustpilot page, Reddit thread.
If you choose to send a formal cancellation or complaint by post, a registered letter with return receipt is recommended as proof of delivery.
Address
GearUp Portal Pte. Ltd.
1 Raffles Quay #49
Singapore 048583