Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Genealogybank
397 Main Street, P.O. Box 219
05143 Chester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Genealogybank service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Genealogybank: Easy Method
What is Genealogybank
GenealogyBank is an online subscription service that provides access to digitized historical newspapers, obituaries, census records and other genealogy-related primary sources. It is primarily a US-based service with subscription billing handled in US dollars and customer support available by email and phone.
How to cancel GenealogyBank
- For web subscriptions, sign in at GenealogyBank, go to My Account → My Subscription → Cancel Subscription and follow the prompts to confirm cancellation. This stops automatic renewals. If you need help or prefer to request a refund within 30 days of payment, contact support at support@genealogybank.com or call 866-641-13297. See the help article: How to cancel your GenealogyBank.com account. Note: GenealogyBank does not offer a mobile app, so cancellations via the App Store or Google Play are not applicable; cancellation must be done through the website or support channels.
What happens when you cancel
When you confirm cancellation through the GenealogyBank account settings, automatic renewals are stopped. You will receive an email confirmation of the cancellation. GenealogyBank’s public guidance mentions you will retain access to free resources; specifics about access to paid content after cancellation or data retention are not explicitly detailed in their materials. If you have questions about continued access to paid content or saved items, contact support to request clarification.
Will I get a refund?
GenealogyBank states that refund requests may be made by contacting support within roughly 30 days of payment; refunds beyond that window or for partial periods are generally not guaranteed and are handled at the company’s discretion. There is no explicit 14‑day statutory “cooling‑off” refund policy referenced by GenealogyBank in their public help articles. Some users have reported refunds being issued in specific cases (for example, when a full annual subscription was purchased by mistake instead of a free trial), but these appear to be exceptions rather than guaranteed outcomes. To request a refund, email support@genealogybank.com or call 866-641-13297 and include your order details and dates.
GenealogyBank plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | US$19.95/month (CAD pricing not published) | Monthly | Unlimited access to newspapers, obituaries, census records and related content |
| Annual Membership (regular) | US$99.00 - US$99.90/year (CAD pricing not published) | Annual | Unlimited access; site-listed regular annual price in USD |
| Annual Membership (discounted offer) | US$48.95 - US$69.95/year (promotional pricing; CAD pricing not published) | Annual | Promotional offers during events or sales |
| 6‑Month Membership (occasional) | Approximately US$34.97 for six months (promotion) | 6 months | Occasional promotional 6‑month plans |
Your consumer rights in Canada
GenealogyBank’s publicly stated refund policy does not explicitly reference Canadian statutory consumer protections or a 14‑day cooling‑off right. Canadian consumers may still have protections under federal and provincial consumer protection laws that apply to digital products and distance selling; these rights vary by province and circumstance. If you encounter unauthorized charges, an inability to cancel, or an unsatisfactory response from the company, you may consider contacting your payment provider to request a chargeback and/or contacting your provincial consumer protection office for guidance. This text is informational and not legal advice; for specific legal questions consult a lawyer or consumer protection authority.
Customer experiences
Users report a mix of positive and negative experiences. Positive feedback often highlights the breadth of historical content, ease of searching, and instances of helpful customer service resolving login or billing issues. GenealogyBank is accredited by the BBB with an A+ rating and has resolved some complaints to customers’ satisfaction. Negative reports typically concern unwanted auto‑renewals, difficulties cancelling, billing during or after free trials, and slow or unresponsive customer service in some cases. Some users also describe interface frustrations such as performance and date-filtering limitations. These experiences suggest that while many customers are satisfied, issues with billing and cancellation have been recurrent themes for some users.
Documentation checklist
- Account email and username, order number or subscription ID, date of charge, payment method (last 4 digits), screenshots of billing and confirmation pages, any confirmation emails or cancellation receipts, and notes of phone calls (date/time and agent name).
Common mistakes
Common errors include assuming a mobile app cancellation is required (GenealogyBank does not have an app), failing to confirm cancellation inside My Account, or missing the roughly 30‑day window for refund requests. Some users sign up for a free trial and are unaware that it converts to an annual subscription unless cancelled; others do not retain confirmation emails or screenshots and then have difficulty proving cancellation attempts. Trying only the App Store/Google Play route or failing to contact support directly are additional frequent mistakes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (My Account → My Subscription → Cancel) | Stops future renewals; refunds must be requested via support (within ~30 days) | Low - straightforward to stop renewals; refunds handled separately |
| Email / Phone support (support@genealogybank.com / 866‑641‑13297) | Can be used to request refunds within ~30 days; outcomes discretionary | Moderate - requires response from support and documentation |
| Postal mail (registered delivery to operations address) | May be slower; refunds not guaranteed and depend on company policy | High - slower, used mainly when other channels fail; use registered mail for proof |
After cancelling
After you cancel, retain your cancellation confirmation email and any related screenshots. If you requested a refund, follow up with support and keep a record of all communications. If GenealogyBank does not resolve an unauthorized charge or cancellation problem, you can contact your payment provider to dispute the charge and/or reach out to provincial consumer protection authorities in Canada. Helpful links: GenealogyBank cancellation help article (How to cancel your GenealogyBank.com account), and contacting support via support@genealogybank.com or by phone at 866‑641‑13297. If you choose to use postal mail for added proof, send registered mail and keep the return receipt.
Address
Operations and Production Facility
397 Main Street, P.O. Box 219
Chester, Vermont 05143
USA