Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Genomelink
2150 Shattuck Avenue
94704 Berkeley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Genomelink service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Genomelink: Easy Method
What is Genomelink
Genomelink is a consumer genomics service that analyses DNA data (for example, uploaded raw data from other testing companies) and provides trait, ancestry and wellness reports through subscription plans and one‑time reports. The service offers tiered access (monthly or annual subscriptions and standalone reports) and publishes its terms, refund exceptions and support guidance on its website.
How to cancel Genomelink
- Via the web: Log into your Genomelink account, open your profile or the “Plans” (or subscription) section, and click the “CANCEL” button to stop the subscription immediately. If you cancel within 24 hours of signing up you are eligible for a full refund; cancelling an annual unlimited plan within 30 days of first subscription triggers an automatic refund within 5 - 10 working days. See Genomelink’s FAQ for details: Genomelink FAQ.
- By email: If you prefer, send a cancellation request to info@genomelink.io. For added record keeping, consider including your account email, order or subscription details, and a clear request to cancel and (if applicable) request a refund per the policy.
What happens when you cancel
When you cancel via the web portal the subscription stops according to the company’s process; access to subscription‑only content may end immediately or at the end of the billing period depending on how the account is handled. Annual plans may stop renewing after cancellation. Genomelink’s documentation indicates refunds are processed automatically in limited circumstances (see refund section). Data retention and deletion follow Genomelink’s privacy and terms of use; if you want your personal data removed, request deletion explicitly and retain records of that request.
Will I get a refund?
Genomelink’s Terms of Use say subscriptions and à la carte purchases are generally final and non‑refundable, and monthly subscriptions auto‑renew unless cancelled at least two business days before renewal. Exceptions documented by Genomelink: a full refund if you cancel within 24 hours of subscribing, and an automatic refund for first‑time annual unlimited plan subscriptions cancelled within 30 days of subscribing (processed within about 5 - 10 working days). Outside those exceptions refunds are not guaranteed under the published policy.
Genomelink plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Unlimited Subscription (monthly) | approx. C$19 - 20 | Monthly | Access to all traits (over 350), weekly new traits |
| Unlimited Subscription (annual) | approx. C$135 | Annual | Access to all traits (170+), updates weekly |
| Standalone Reports | approx. C$32 - 92 each | One-time | Ancestry, personality, nutrition, fitness, wellness reports |
Your consumer rights in Canada
Canadian consumer protections may provide cooling‑off expectations for digital purchases; Genomelink’s 24‑hour and 30‑day (first‑time annual) refund exceptions align with common expectations, though provincial consumer protection rules vary. If technical problems prevent cancellation (for example server errors) or a company refuses to honour stated refunds or data deletion requests, those facts may raise issues under fair contracting, transparency rules and privacy laws such as PIPEDA. Also note Genomelink’s Terms include an arbitration clause and waiver of class actions; while common in online terms, such clauses can affect remedies and may be examined under Canadian consumer protection standards if challenged as unconscionable.
Customer experiences
User feedback is mixed. Some reviewers report long‑term satisfaction, prompt support and access to many free traits. Other reports and Better Business Bureau complaints indicate issues such as unexpected charges, difficulty obtaining refunds, server errors when trying to cancel, and disputes over data deletion and report accuracy. These differing experiences point to the importance of documenting communications and monitoring billing after cancellation.
Documentation checklist
- Account email and username, order/subscription confirmation or receipt, screenshots of the subscription page and cancellation action, email copies (sent and any replies), dates and times of actions, and proof of registered mail if you send a physical cancellation letter.
Common mistakes
Common errors include attempting to cancel via an app store when Genomelink’s public guidance directs cancellation through the Genomelink web portal; not cancelling at least two business days before a monthly renewal and expecting a prorated refund; failing to save confirmation screenshots or emails that prove cancellation; and not following up when a promised automatic refund (24‑hour or 30‑day annual) does not appear within the stated timeframe. Another frequent issue is assuming customer support will automatically delete account data - you should request deletion explicitly and keep records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web portal cancellation | Possible (24‑hour full; 30‑day annual first‑time auto‑refund) | Low |
| Email to info@genomelink.io | Possible (subject to policy and manual review) | Low |
| Registered mail to corporate address | Possible (good for proof; refund subject to policy) | Medium |
After cancelling
After you cancel, keep copies of confirmation and any refund notices, monitor your bank or card for future charges, and follow up promptly if a promised refund does not appear. If you want your personal data deleted, request deletion in writing and retain that record. For help and policy references see Genomelink’s FAQ and legal pages: Genomelink FAQ, Terms of Use, and Auto‑Renewal Terms. If you cannot resolve billing or data issues, consider contacting your card issuer for charge disputes and consult provincial consumer protection authorities or privacy regulators regarding data and contractual concerns.
Address
For registered mail or a physical cancellation letter (recommended for proof), use:
Genomelink
2150 Shattuck Avenue
Berkeley, California 94704
United States
It can help to send such correspondence by tracked/registered mail (for example, raccomandata A/R) and to keep the tracking receipt as evidence of delivery.