Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Geozilla
Parnithos, 9 Flat/Office A
4040 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Geozilla service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Geozilla: Easy Method
What is Geozilla
GeoZilla is a location-sharing app and GPS-tracking service designed to help families and groups locate members, receive arrival and departure notifications, and manage GPS tracker devices and their service plans. It offers in-app Premium subscriptions for enhanced features and separate cellular service plans for GeoZilla GPS trackers.
How to cancel Geozilla
- App Store (iOS): Open Settings → [your name] → Subscriptions, find GeoZilla and cancel at least 24 hours before renewal. The subscription remains active until the end of the paid period. See GeoZilla terms: geozilla.com/terms-of-use.
- Google Play (Android): Open the Play Store → Menu → Subscriptions, select GeoZilla and cancel at least 24 hours before renewal. Premium access continues until the period end. See GeoZilla terms: geozilla.com/terms-of-use.
- Web (Geozilla Website): Log in at geozilla.com, go to Subscriptions → Cancel Renewal. You can also contact support to request cancellation: support.geozilla.com - How to cancel Premium.
- GeoZilla GPS Tracker Plan: Contact GeoZilla support and provide your Tracker ID to cancel the device service plan; cancellation will stop location updates for that tracker. Guidance: support.geozilla.com - Cancel service plan.
What happens when you cancel
When you cancel a subscription purchased through the App Store or Google Play, the subscription remains active until the end of the paid period; no further renewals will occur. When you cancel from the GeoZilla website, renewal is stopped for future billing but you typically retain access until the period end depending on the account state. For GPS tracker service plans, cancelling stops location reporting for that device after the current paid period or per the service terms. GeoZilla’s terms describe how processed charges and data retention are handled; your account data and location history may remain stored under GeoZilla’s policies unless you request deletion via support.
Will I get a refund?
Refunds depend on where you purchased the subscription or device. For App Store and Google Play purchases, you must request refunds directly from Apple or Google support (requests are typically accepted within 30 days of purchase and handled by those platforms). For Premium subscriptions bought on the GeoZilla website, GeoZilla may offer refunds within 30 days only for verified technical issues; otherwise unused time is generally non-refundable. EEA/UK consumers have a 14‑day cooling‑off right for web purchases (full refund if paid features weren’t used), but that cooling‑off right does not apply under Canadian federal law - Canadian refunds depend on GeoZilla’s published policies and applicable provincial consumer laws.
Geozilla plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| GeoZilla Premium Monthly | ≈ US$19.99 (CAD equivalent via App Store) | Monthly | Premium app subscription |
| GeoZilla Premium Yearly | ≈ US$49.99 - 59.99 (CAD equivalent via App Store) | Annual | Premium app subscription |
| Device Service Plan - 1 Month | US$19.99 | Monthly | Service for GeoZilla GPS Tracker |
| Device Service Plan - 1 Year | US$99.99 | Annual | Service for GeoZilla GPS Tracker |
| Device Service Plan - 3 Years | US$159.99 | Multi-year | Service for GeoZilla GPS Tracker |
Your consumer rights in Canada
Canadian consumers are protected by provincial consumer protection statutes that regulate issues like unfair billing practices and automatic renewals. These laws vary by province (for example, Quebec and Ontario have specific requirements). GeoZilla’s Terms state that charges already processed are non‑refundable except where specified, but provincial rules may provide additional remedies if you face misleading practices, unclear disclosure of automatic renewals, or unauthorized charges. If you believe a business has acted unfairly you can file complaints with your provincial consumer protection office, dispute charges through your payment card issuer, or seek other remedies under local law.
Customer experiences
User reviews show that many people find GeoZilla useful for family safety and routine coordination; arrival and departure notifications and peace of mind are commonly praised. Several users also report responsive support and successful refunds or problem resolution in specific cases. On the other hand, common negative reports describe unexpected or recurring charges (including trials converting to full subscriptions), difficulty cancelling via app or web, continued billing after attempted cancellation, and concerns about misleading pricing or upsells. These mixed experiences suggest taking careful steps to document purchases, cancellation attempts, and communications with support.
Documentation checklist
- Account email and username
- Date(s) of purchase and renewal
- Receipts or order confirmation (App Store, Google Play, or GeoZilla web)
- Subscription ID or transaction ID
- Proof of cancellation attempts (screenshots, support messages)
- Tracker ID or device serial (for device/service plan issues)
- Last 4 digits of payment card or payment method used
Common mistakes
People often forget to cancel at least 24 hours before renewal for App Store or Google Play subscriptions, which results in an additional billing cycle. Others cancel in one place (for example, the GeoZilla website) but were actually charged through the App Store or Google Play, so the platform-level subscription remains active. Not keeping receipts, not noting the subscription source, or assuming return/ cooling‑off rules from other jurisdictions (like the EEA/UK 14‑day right) apply in Canada are frequent errors. If you plan to dispute a charge, preserve evidence of cancellation attempts and all receipts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds via Apple support (request within ~30 days); GeoZilla directs you to Apple | Medium - must cancel within App Store and request refund from Apple |
| Google Play (Android) | Refunds via Google support (request within ~30 days); GeoZilla directs you to Google | Medium - cancel in Play Store and request refund from Google |
| Web subscription (GeoZilla website) | Refunds only in limited cases (verified technical issues) within 30 days per GeoZilla policy | Low - Medium - cancel in your account or contact support; refund depends on issue |
| GeoZilla GPS Tracker service plan | No automatic refunds; contact support with Tracker ID to request cancellation/refund options | Medium - requires contacting support and providing tracker details |
| Device purchase (tracker) | Return within 30 days in original condition for full refund; defective units may be replaced/refunded | Medium - follow return policy and provide proof of purchase |
After cancelling
After you cancel, keep confirmation (screenshots or emails) and monitor your payment method for any unexpected charges. If you need a refund for an App Store or Google Play purchase, contact Apple or Google support directly; see GeoZilla’s refund guidance: support.geozilla.com - Request a refund. For web account cancellations and refunds, use the GeoZilla help centre: How to cancel Premium and GeoZilla Terms of Use. If support through the app or help centre is unsuccessful, you may escalate through your payment card issuer (chargeback) or file a complaint with your provincial consumer protection agency. If you prefer sending a formal written request, you can send registered mail to GeoZilla’s corporate address (see below).
Address
Parnithos, 9 Flat/Office A, Germasogeia, 4040, Limassol, Cyprus