Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Glide
28-90 Prom. Sheraton
H4X 1N4 Montréal-Ouest
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Glide service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Glide: Easy Method
What is Glide
Glide is a cloud-based, no-code platform that lets individuals and teams build mobile and web apps from spreadsheets and other data sources. It offers tiered plans with features such as published apps, user limits, integrations, automation and support levels to suit hobbyists through to businesses.
How to cancel Glide
- Via Web (recommended for fastest processing): Sign in at Glide builder (go.glideapps.com), open your Team → Billing → Manage Plan or select Open Customer Portal → Cancel plan. Cancellation takes effect at the end of your current billing period; Glide does not provide immediate or prorated refunds. See Glide’s subscription help: How to modify your subscription.
- Via App Store or Google Play: Glide’s documentation does not provide a platform-specific in-app cancellation flow; if you were charged through Apple or Google, check the store’s subscription settings and contact Glide support to confirm cancellation or opt out of auto‑renewal. Glide’s Terms direct customers to support for recurring-billing cancellation: Glide Terms.
- By email (preferred if you need support): Email Glide support with your account email, app name and purchase details to request cancellation and ask for confirmation.
- By postal mail (if required): Send a signed cancellation letter to Glide’s Canadian address (see Address section below); include account email, purchase date and plan name.
What happens when you cancel
When you cancel a paid Glide plan through the account portal or support, your paid subscription remains active until the end of the current billing period. After that date, your account will revert to the features and limits of the free plan and you will no longer be billed for the cancelled plan.
Because account features and published app capabilities depend on your plan, expect restrictions or loss of paid features once the paid period ends. It is advisable to export or back up any app data and configuration before the end of the paid term and to confirm cancellation via the billing portal or a support confirmation email.
Will I get a refund?
Glide’s refund policy provides full refunds if requested within 14 days of the initial purchase date; no refunds are issued after 14 days. Template purchases through Glide are non‑refundable via Glide because Glide does not collect revenue on template sales - refunds in those cases must be handled by the template creator. Overusage (for example, too many updates) may be addressed at Glide support’s discretion with a one‑time account credit, but such compensation is not guaranteed.
Per Glide’s Terms of Service, prorated refunds are not provided upon cancellation of paid services; Glide may, in some cases, offer a non‑refundable credit for excess utilization but is not obligated to do so. For full details see Glide’s refund policy: Glide’s refund policy and legal refund terms: Glide refunds (legal).
Glide plans and pricing
| Plan | Price (approx., CAD) | Period | Features |
|---|---|---|---|
| Explorer | Approx. C$26 (annual) or C$34 (monthly) | Monthly or Annual | 1 published app, 100 personal users, Glide AI, workflows, integrations |
| Maker | Approx. C$66 (annual) or C$81 (monthly) | Monthly or Annual | Up to 3 apps, unlimited personal users, custom domains/branding |
| Business | Approx. C$269 (annual) or C$336 (monthly) | Monthly or Annual | Unlimited apps, 30 business users included, automation, express support |
Note: Exact CAD pricing is not published by Glide. The table uses approximate conversions from USD (≈1.35 CAD). Your actual charge depends on the exchange rate and any fees applied by your bank or card issuer.
Your consumer rights in Canada
Under Canadian consumer protection frameworks, digital goods and services purchased remotely may be subject to a statutory 14‑day cancellation or “cooling off” period in certain jurisdictions. Glide’s 14‑day refund window aligns with that practice for initial purchases, but provincial rules vary and may afford additional rights.
Glide’s stated refusal to offer prorated refunds may be inconsistent with some provincial consumer‑protection standards (for example, where laws require a fair remedy). If you believe Glide’s policies are unfair or inconsistent with local law, you may seek recourse through your provincial consumer protection agency or seek payment‑processor dispute options.
Customer experiences
Users commonly praise Glide for ease of use and rapid app-building capability; reviewers note it is quick to learn and powerful for internal tools and prototypes. At the same time, other users report negative experiences including problems when AI features altered app content unexpectedly, billing problems where plan changes didn’t take effect, difficulties getting timely support, and rare reports of apps or data being deleted. These mixed experiences suggest backing up work and keeping clear records when you purchase or cancel.
Documentation checklist
- Account email and username
- App name(s) and team name
- Invoice(s) or receipt(s) showing purchase date and plan
- Transaction IDs or last four digits of card used
- Screenshots of billing page or subscription status
- Support ticket numbers or correspondence (if any)
- If mailing: a signed letter including account email, request to cancel, and mailing address used on the account
Common mistakes
People often assume cancelling in one place immediately stops all billing - if you subscribed through Apple or Google, you must also check the App Store / Google Play subscription settings or contact those stores for billing disputes. Another frequent mistake is missing the 14‑day refund window; refund eligibility is tied to the initial purchase date and must be requested within that timeframe. Users also sometimes fail to save receipts or confirmation emails, leaving them without proof if a billing issue arises. Finally, assuming templates purchased through Glide are refundable is a common error - Glide does not handle template sales refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Glide builder / Customer Portal) | Eligible for full refund if requested within 14 days; no prorated refunds after cancellation per terms | Low |
| App Store / Google Play | Refunds and cancellations are subject to the store’s policies; contact store support and notify Glide | Medium (varies by store) |
| Email Glide support | You can request refunds or credits; Glide’s 14‑day policy and discretion apply | Low - Medium |
| Postal mail | Can be used to make a formal cancellation request; refund handling follows Glide policy | High (slow) |
After cancelling
After you cancel, confirm the cancellation via the billing portal or a support confirmation email, export any app data you need, and keep copies of receipts and confirmation communications. Monitor your bank or card for any unexpected charges and contact Glide support if charges continue. If you cannot resolve a billing dispute with Glide, consider contacting your payment provider (bank or card issuer) to dispute the charge or your provincial consumer protection agency for further steps.
Helpful links: subscription modification: how to modify your subscription, refund policy: Glide refund policy, and Glide legal/terms: Glide Terms.
Address
For postal correspondence (if required):
Glide - 28 - 90 Prom. Sheraton, Montréal‑Ouest QC H4X 1N4, Canada