Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Gohighlevel
400 North Saint Paul St., Suite 920
75201 Dallas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gohighlevel service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Gohighlevel: Easy Method
What is Gohighlevel
GoHighLevel is a cloud-based marketing and CRM platform aimed at agencies and businesses for managing leads, campaigns, funnels, messaging (email/SMS), and client sub-accounts. It bundles tools for CRM, automation, funnel and website building, reporting, and white-label/SaaS capabilities.
How to cancel Gohighlevel
- Agency-level (your primary account): You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period and access remains until then. See the core Terms and general cancellation note: GoHighLevel Terms.
- Resold “location” or add-on subscriptions (subaccounts you resell to clients): Cancel from the Agency Billing page or from the subaccount Billing → Subscriptions area. You can choose immediate cancellation or cancel at the end of the billing cycle; refunds are not provided for prorated time. Guidance: Cancel location subscriptions.
- Prospecting Tool add-on (in-app): This add-on supports in-app unsubscription which takes effect immediately; saved reports and data remain. See the in-app cancel instructions: Cancel Prospecting Tool in-app.
- If you need help, contact support through your agency dashboard; note that some users report mixed experiences when contacting billing by phone or support.
What happens when you cancel
When you cancel, your subscription will generally remain active until the end of the current billing period unless you choose immediate termination where available. For agency-level cancellations, GoHighLevel retains sub-account data for a limited period (data is accessible for 90 days after cancellation) and then permanently deletes it; plan ahead to export anything you need. For resold locations and add-ons, immediate cancellations may cut access sooner and do not usually entitle you to refunds. Prospecting Tool unsubscribes are handled in-app and saved reports persist.
Will I get a refund?
GoHighLevel’s Terms of Service state that fees are non‑refundable and that prorated refunds or credits are not normally provided; refunds are issued only at GoHighLevel’s sole discretion, for example where terms are materially changed or the service is interrupted. For App Marketplace purchases, prorated refunds may be possible only if a purchase is canceled within 3 days of initial purchase (and defective one‑time purchases may be refunded if reported within 3 days). See the Terms and App Marketplace policy for details: Terms of Service and App Marketplace refund policy.
Gohighlevel plans and pricing
| Plan | Price (approx CAD) | Billing | Key features |
|---|---|---|---|
| Starter | C$130 (approx) | Monthly | Up to 3 sub‑accounts, CRM, email/SMS marketing, funnel & website builder, workflows & automation |
| Unlimited (Agency Unlimited) | C$410 (approx) | Monthly | Unlimited sub‑accounts, API access, white‑label desktop app, advanced reporting |
| SaaS Pro (Agency Pro) | C$685 (approx) | Monthly | All Unlimited features plus SaaS mode (white‑label), custom domain, client billing (rebilling) |
Your consumer rights in Canada
Canadian consumer protection law varies by province. Digital subscription services often have limited or no automatic cooling‑off period, but consumers retain rights where there is misrepresentation, failure to provide services, or other statutory protections. If you believe a charge is fraudulent or the service was misrepresented, you can raise a dispute with your credit card issuer (chargeback) and contact your provincial consumer protection agency. Keep records of communications, receipts, and screenshots to support any claim.
Customer experiences
Review platforms show a mix of experiences. Many users praise GoHighLevel’s support agents for helpful onboarding, technical assistance, and integrations, reflected in strong Trustpilot ratings. Conversely, some customers report difficulties with cancellation and refunds, instances of outages or delivery problems, and inconsistent responses from billing or support. Reports on Reddit and Sitejabber mention problems with trial promotions, unexpected charges, and delayed or denied refunds. Links to representative pages: Trustpilot, Sitejabber, Reddit example.
Documentation checklist
- Account email and username; subscription invoices and payment receipts.
- Screenshots of billing/charges and any advertised trial terms or promotional pages.
- Copies or screenshots of cancellation confirmation (in-app or support emails).
- Support tickets, chat transcripts, or records of phone calls (dates, times, agents).
- If disputing a charge, bank statements showing the transaction and any correspondence with GoHighLevel/Billing.
Common mistakes
Common errors include assuming cancellation automatically yields a refund (GoHighLevel’s Terms generally prohibit refunds), failing to cancel each resold “location” or add‑on separately, and neglecting to export data before agency-level cancellation (data is permanently deleted after the retention period). Other mistakes are not keeping written proof of promised trial terms or promotional pricing and waiting to act until after the 3‑day window for App Marketplace refunds has passed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Agency-level cancellation (Agency Billing) | No (fees are generally non‑refundable; refunds are discretionary) | Moderate - follow dashboard steps; export data before deletion |
| Resold/location or subaccount (Agency Billing → Subscriptions) | No (no prorated refunds; cancellation immediate or end of cycle) | Moderate - self‑serve in dashboard but watch access timing |
| Prospecting Tool (in‑app unsubscribe) | Typically no refund stated; subscription ends immediately and data retained | Easy - in‑app unsubscribe |
| App Marketplace purchases | Possible prorated refund if canceled within 3 days of purchase; otherwise unlikely | Easy within 3 days; difficult afterwards |
| Contacting support/billing for exceptions | Rare/Discretionary - possible only in exceptional cases | High - users report mixed responsiveness and outcomes |
After cancelling
After you cancel, immediately export any needed CRM data, contact lists, funnels, reports, and billing records. Remove or update any domains, DNS records, or third‑party integrations you manage through GoHighLevel. Monitor your bank or card statements for any unexpected post‑cancellation charges and retain cancellation confirmations. If you believe you are entitled to a refund or were misled, first raise the issue with GoHighLevel support, then consider a dispute with your card issuer or contacting your provincial consumer protection office. Helpful links: Terms of Service (link), cancel location instructions (link), data retention details (link), prospecting tool cancel (link), and App Marketplace refund policy (link).
Address
HighLevel Inc., ATTN: Legal Department, 400 North Saint Paul St., Suite 920, Dallas, Texas 75201, USA. For formal legal notices, consider sending registered mail (raccomandata A/R) to ensure proof of delivery.