Cancellation Gs1: Easy Method

What is Gs1

GS1 Canada is the national office that issues GS1 identifiers such as GTINs and company prefixes used to identify products, locations and logistic units across supply chains. It also provides related services, tools and data sharing to connect Canadian businesses with trading partners and retailers.

How to cancel Gs1

• Contact Subscriber Support during business hours (Mon - Fri, 8:30 am - 5:30 pm EST) by phone at 1‑800‑567‑7084 or 416‑510‑8039, or by email to [email protected]; request cancellation and a written confirmation.
• Send a signed cancellation letter by registered mail (raccomandata A/R) to ensure proof of delivery; include your account name, membership or licence details (company prefix and/or GTINs), account number and a clear statement that you are cancelling the subscription.
• Record the date, time and name of any support representative you speak with, and keep copies of all emails, letters and delivery receipts. Ask for and save written confirmation that your licence has been cancelled and auto‑renewal stopped.

What happens when you cancel

On cancellation you immediately lose authorization to use the GS1 GTINs and any Company Prefix(es) issued to your account. Access to GS1 Canada tools and services tied to your account will be removed, and shared data will no longer be available to trading partners. Cancellation should be communicated to trading partners in advance if products using those identifiers remain in the supply chain.

Will I get a refund?

GS1 Canada’s public help pages and FAQs do not state a formal refund policy or a 14‑day statutory “cooling‑off” right. Independent sources note that refunds for assigned barcodes are generally not offered except in very limited circumstances, but that is not GS1 Canada’s official policy. If you believe you are owed a refund, ask GS1 Canada for written confirmation of their decision and consider contacting your payment provider or provincial consumer protection office for options.

Gs1 plans and pricing

Prices exclude applicable taxes and, where noted, setup or content capture fees. Subscriptions automatically renew annually unless cancelled in writing at least 60 days prior to renewal.

Your consumer rights in Canada

GS1 Canada’s published materials do not advertise a 14‑day cooling‑off or automatic refund right. Canadian federal and provincial consumer protection laws may provide remedies in specific circumstances (for example, for unfair practices or deceptive representations), but GS1 Canada’s publicly available resources do not rely on or reference a statutory cancellation period. If you think local consumer law applies to your situation, consult your provincial consumer protection office or a legal advisor.

Customer experiences

Public reviews and complaint listings show recurring issues reported by some customers, including difficulty reaching support, billing problems, disputes over automatic renewals continuing after cancellation requests, and in some cases accounts being sent to collections despite claims of non‑use. There are few substantial positive customer‑facing reviews on major public platforms. For specific complaint records see sources such as the Better Business Bureau.

Documentation checklist

• Account name, company prefix and/or GTIN list (membership or licence details)
• Account number and billing information (last invoice, payment method)
• Signed cancellation letter stating effective date and request to stop auto‑renewal
• Copies of emails, notes of phone calls (date, time, representative), and delivery receipt for registered mail
• Any prior correspondence or support tickets related to the cancellation or billing dispute

Common mistakes

Typical errors include not providing the membership or licence details in the cancellation request, failing to send cancellation in writing or by registered mail and therefore lacking proof of delivery, assuming cancellation via non‑use or a single phone call without written confirmation, and not accounting for the stated requirement to cancel in writing at least 60 days before annual renewal. Expecting an automatic refund without written confirmation from GS1 Canada is also a common mistake.

Comparative recap

After cancelling

After you cancel, obtain and save the written confirmation from GS1 Canada and verify that auto‑renewal has been stopped and billing has ceased. Notify trading partners if GTINs or company prefixes will no longer be valid. Monitor your bank and credit statements for any unexpected charges and, if necessary, contact your payment provider to dispute charges. For help and to verify cancellation steps, see the GS1 Canada help page: GS1 Canada Help. If you encounter billing disputes or unresolved complaints, consider contacting your provincial consumer protection office or reviewing complaint reports such as those on the Better Business Bureau: BBB - GS1 Canada complaints.

Address

Send registered mail (raccomandata A/R) to:

GS1 Canada
1500 Don Mills Road, Suite 800
Toronto, ON M3B 3K4
Canada

When sending written cancellation, reference your membership or licence details (company prefix/GTINs) and include a daytime contact phone number and email to receive written confirmation.