Cancel Gs1: Easy Method

What is Gs1

Overview

GS1 New Zealand is a not-for-profit standards organisation that issues GS1 identifiers such as GTINs (barcodes) and GLNs, and operates the National Product Catalogue (NPC).

Who uses it

Businesses use GS1 services to uniquely identify products and locations for retail, logistics and electronic catalogues.

Core services

Services include barcode numbers, barcode graphics and verification, GLNs, NPC implementation, and support for global supply-chain standards.

How to cancel Gs1

Pre-cancellation requirements

Before cancelling, stop using all GS1 services and ensure no barcoded products remain on the market under your GS1 numbers.

Confirm that GTINs/GLNs you will no longer use are not attached to live products or listings.

Cancellation steps

• Cease use of all GS1 services and withdraw any products carrying GS1 barcodes from sale.
• Complete the official membership cancellation form (form updated 25 October 2024) via the GS1 New Zealand website: GS1 NZ cancellation form.
• Provide account details, membership number, and confirmation that no barcoded products remain on the market.
• Retain copies/screenshots of the submitted form and any confirmation emails from GS1 NZ.
• Pay any licence fees owing up to the cancellation date (see fee apportionment rules below).

How to submit

Cancellation must be submitted via the online cancellation form; GS1 New Zealand does not provide a separate postal cancellation address.

If you need assistance, contact GS1 NZ member support before submitting the form to clarify outstanding fees and obligations.

What happens when you cancel

Access and services

After cancellation you will lose access to member-only services, account portals, and any member discounts or free allowances.

Barcode verification reports and NPC listings not covered by a current membership may become unavailable.

Licence and renewal

Members remain liable for licence fees up to the cancellation date.

If you cancel within months 0 - 3 of the licence year start, a full fee credit applies; cancellations in months 4 - 6 receive a monthly apportionment.

Data and marketplace impact

Ensure your GTINs/GLNs are removed from marketplaces and product listings to avoid continued association with your cancelled account.

Failure to withdraw barcoded products can result in disputes or continued billing if GS1 determines numbers remain active in the market.

Will I get a refund?

Official policy summary

GS1 New Zealand does not publish a standard refund policy or a 14‑day cooling-off period for memberships in its publicly available membership or service terms.

Refunds are not mentioned explicitly on the cancellation form page, so refunds should not be assumed automatic.

Fee apportionment and exceptions

• If cancellation occurs within months 0 - 3 of the licence year start, a full fee credit applies.
• Cancellations between months 4 - 6 are eligible for a monthly apportionment of the licence fee.
• Members remain liable for fees up to the cancellation date; ensure final payment arrangements are clear when you cancel.

Legal context and redress

New Zealand’s Consumer Guarantees Act 1993 protects consumers but generally does not apply to business-to-business services like GS1 membership.

Small businesses with billing disputes may contact the Commerce Commission or pursue the Disputes Tribunal, although GS1 is not primarily a consumer-facing provider.

Gs1 plans and pricing

Pricing overview

Below are representative GS1 New Zealand prices. All shown prices are exclusive of GST (15%) and many fees scale by turnover.

For exact pricing by turnover and the latest fees, consult GS1 NZ directly.

Key pricing notes

• Many memberships include complimentary items (free barcode graphics, GLNs, verification reports) within the annual fee.
• NPC fees include a one-off setup and ongoing quarterly charges based on active GTINs.

Your consumer rights in New Zealand

Applicability of consumer law

The Consumer Guarantees Act 1993 provides protections for consumers but generally does not cover business-to-business services such as GS1 membership.

If you are acting as a consumer (not a business) in relation to a GS1 product or service, some CGA protections may still apply.

Options for dispute resolution

• Contact GS1 NZ member support to resolve billing or service disputes.
• If unresolved, consider contacting the Commerce Commission or filing with the Disputes Tribunal for further redress.

Practical recommendations

Keep written records of communications and cancellation submissions to support any dispute or claim under consumer or civil processes.

If you believe contractual terms are unfair or misleading, seek independent legal advice or contact consumer protection agencies for guidance.

Customer experiences

Common negative feedback

Public reviews (including Trustpilot for GS1 global and Reddit threads) report issues such as difficult interfaces, rigid policies, unhelpful customer support, and unexpected charges even after apparent non-use.

Some small-business posters describe automatic renewals, difficulty cancelling without full payment, and collections letters for unused accounts.

Reported positives and considerations

Many businesses use GS1 services without major issues and rely on GS1 identifiers for trade and marketplace compliance.

Experiences vary by user; larger or more experienced users may find GS1 systems meet their needs while micro-businesses sometimes report friction around billing and cancellations.

How to reduce risk

• Document all payments, renewal dates and cancellation attempts.
• Review membership terms at signup and before renewal dates to avoid surprises.

Documentation checklist

Essential items to prepare

• Membership account name and membership number.
• List of GTINs and GLNs assigned to your account.
• Evidence that barcoded products have been withdrawn from sale or relisted under another account.

Supporting documents

• Copy or screenshot of submitted cancellation form and confirmation emails.
• Invoices and proof of payment for outstanding licence fees.
• Correspondence with GS1 NZ support regarding the cancellation or fees.

Optional records

• Product removal notices to marketplaces or retailers.
• Internal notes on GTIN retirement or reassignment plans.

Common mistakes

Not removing barcoded products

Example: A business cancels membership but leaves products with the assigned GTIN on marketplaces, which can lead to continued association and disputes.

Tip: Remove listings and notify major retailers before submitting the cancellation form.

Assuming automatic refunds or cooling-off

Example: Expecting a 14‑day cooling-off period or automatic refund after cancellation; GS1 NZ does not publish such a policy publicly.

Tip: Check the fee apportionment rules (months 0 - 3 full credit, months 4 - 6 monthly apportionment) and confirm with GS1 support.

Poor record keeping

Example: No copies of cancellation submissions or payment receipts, making disputes harder to resolve.

Tip: Save screenshots and emails and follow up in writing to confirm receipt of your cancellation.

Comparative recap

Quick comparison

The table below summarises cancellation, refund, fees and user experience aspects for GS1 New Zealand to help decision-making.

How to use this recap

Use the table to weigh obligations (fees, withdrawal of products) against procedural steps and likely outcomes.

After cancelling

Immediate actions

Keep confirmation of cancellation, final invoices and any communications from GS1 NZ for at least 12 months.

Notify marketplaces, retailers and trading partners that GTINs/GLNs will no longer be managed by your account.

Helpful links and next steps

• GS1 NZ membership cancellation form
• GS1 New Zealand - main site
• Consumer Protection - New Zealand
• Disputes Tribunal - New Zealand

Longer-term considerations

If you plan to reassign GTINs or reuse product identifiers in future, document a clear retirement and reassignment plan to avoid conflicts.

If billing disputes arise after cancellation, escalate in writing to GS1 NZ and consider the Commerce Commission or Disputes Tribunal if unresolved.

Address

Postal address

P O Box 11110, Manners Street, Wellington 6142

Notes on postal communications

GS1 New Zealand does not provide a separate postal address specifically for cancellations; however, P O Box 11110 is the general postal address.

Cancellation must be submitted via the online form; postal mail is not the primary cancellation channel.