Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Gumroad
548 Market St., PMB 41309
94104-5401 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gumroad service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Gumroad: Easy Method
What is Gumroad
Gumroad is an online platform that allows creators to sell digital products, memberships, and physical goods directly to buyers. It handles payments, delivery of digital files, and provides a storefront and discoverability features while letting individual creators set product and refund policies.
How to cancel Gumroad
- Web (direct via Gumroad): Sign in to your Gumroad account, open the receipt email or go to your Library, click “Manage membership,” then choose “Cancel membership.” Deleting your Gumroad account will also cancel active memberships. Cancellation stops future charges but does not automatically issue a refund - you must request refunds separately from the creator.
- Mobile app purchases (iOS / Android): If you purchased through the Gumroad mobile app, cancel or request a refund through Apple’s App Store or Google Play - Gumroad cannot cancel or refund in-app purchases.
What happens when you cancel
Cancelling a membership stops future subscription charges and prevents future renewals. In many cases you will retain access to paid content until the end of the billing period you already paid for; specific access can depend on the creator’s settings. Cancelling does not automatically remove stored account data - you may need to delete your account if you want data removed, which will also cancel memberships. Copies of receipts and transaction records will remain accessible via your account unless you delete the account.
Will I get a refund?
Refunds on Gumroad purchases are primarily governed by the seller’s stated refund policy on the product page (for example, a 30-day money-back guarantee or a no-refund policy). Gumroad may enforce a creator’s policy during disputes. Separately, Gumroad reserves the right to issue refunds within 90 days of purchase at its discretion to prevent chargebacks. If a creator does not refund a web purchase within about 30 days and the purchase is not fraudulent or duplicate, you can contact Gumroad with proof; they may reach out to the creator and could issue a refund if the creator remains unresponsive. For in-app purchases made through Apple or Google, refunds must be handled by Apple or Google - Gumroad and creators cannot issue those refunds.
Gumroad plans and pricing
| Plan | Fee | Period | Notes |
|---|---|---|---|
| Direct Sale Transaction | 10% + US$0.50 per transaction | Per transaction | Applied when buyers purchase via your profile or direct link; fees are in USD and convert to CAD at the exchange rate at the time of sale |
| Discover Marketplace Sale | 30% per transaction | Per transaction | Includes processing; applied when buyers find you on Gumroad’s Discover marketplace; fees shown in USD |
Your consumer rights in Canada
In Canada there is no automatic 14-day cooling-off period for purchases of digital goods unless the seller explicitly provides one. Consumer protections still apply for false advertising, fraudulent transactions, or denial of access to purchased digital content, but statutory automatic refund windows for digital purchases are not indicated in Gumroad’s documentation. Refunds are therefore governed by the creator’s stated policy and Gumroad’s discretionary chargeback-prevention provisions.
Customer experiences
Customer experiences are mixed. Some buyers report prompt, smooth refunds when they contacted the seller directly. Others have reported problems: suspended accounts, withheld payouts to creators, difficulty getting customer support, and needing to contact creators directly to obtain refunds. Some complaints indicate slow or limited responses from Gumroad support, and frustrations about automated or AI-only support channels.
Documentation checklist
- Receipt or transaction ID (from your Gumroad receipt email or Library)
- Date of purchase and amount charged (credit card or bank statement)
- Product page or membership page URL showing the seller’s refund policy
- All messages exchanged with the creator about cancellation or refund
- Screenshots of the product, access issues, or missing content if applicable
Common mistakes
Common mistakes include assuming cancellation equals a refund - cancelling a membership stops future billing but does not automatically refund past charges. Another frequent error is contacting Gumroad for in-app purchase refunds; these must be handled by Apple or Google. Buyers also sometimes fail to gather or present clear proof (receipt, transaction ID, and communication) when asking for a refund, which can delay or prevent a resolution. Finally, assuming Canadian law guarantees a 14-day cooling-off right for digital purchases can lead to misplaced expectations; check the seller’s stated policy first.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web purchase via Gumroad (contact creator) | Depends on creator’s policy; request from creator; Gumroad may intervene after ~30 days if unanswered and may refund within 90 days at its discretion | Moderate - requires contacting the creator and providing proof; potential dispute escalation |
| In-app purchase (iOS / Android) | Refunds must be requested from Apple or Google; Gumroad cannot refund | Varies - handled through Apple/Google processes, which can be strict |
| Cancel membership in account / delete account | Cancellation stops future charges; refunds not guaranteed and must be requested separately | Easy to cancel; obtaining a refund may be difficult |
After cancelling
After you cancel, keep your receipts and correspondence in case you need to request a refund or open a dispute. For help and to review policies, consult Gumroad’s Help Center: Gumroad Help Center. For guidance on refunds see Gumroad's refund policy and How do I get a refund?. If your purchase was made through the mobile app, submit refund requests to Apple via Report a Problem or to Google Play via Google Play Help.
Address
For formal notices (send registered mail with delivery confirmation), use the arbitration/notice address in Gumroad’s Terms of Service:
548 Market St., PMB 41309, San Francisco, California 94104-5401, United States