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4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Healthi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Healthi: Easy Method
What is Healthi
Healthi is a nutrition and calorie-tracking app (formerly known as an alternative to Weight Watchers-style tracking) that offers free and paid subscription tiers with features such as food logging, a “Bites” system for tracking food, device syncing, and recipe/barcode tools. It is available on iOS, Android (Google Play) and on the web through Healthi’s website, and paid plans are handled either through each platform’s store or directly via Healthi’s web payments depending on how you subscribed.
How to cancel Healthi
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Android (Google Play): Cancel the subscription in your Google Play account/subscriptions first to stop auto‑renewal. To request a refund, email support@healthiapp.com and include the Google Play order number (receipt that starts with “GPA…”). Healthi cannot directly issue Google Play refunds without that order information; Google may be the party that actually refunds the payment.
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iOS (App Store): Cancel the subscription in your Apple ID subscription settings to stop future charges. Refunds for App Store purchases must be requested directly from Apple (via Report a Problem or Apple Support); Healthi cannot process App Store refunds themselves.
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Web (Healthi website): If you purchased via Healthi’s website, email support@healthiapp.com with a screenshot of the Healthi receipt email and your account details to request cancellation and a refund (if applicable).
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By mail (formal notice): For a formal postal cancellation, send a registered letter (e.g., raccomandata A/R) to Healthi’s company address with your account details and a clear cancellation request. Keep proof of posting and delivery.
What happens when you cancel
When you cancel a subscription, auto‑renewal stops so no future subscription charges are applied. Access to paid features typically continues until the end of the current billing period unless the platform or Healthi specifies otherwise. Your account data (logs, history, settings) is usually retained under Healthi’s data retention policy, so you can re‑enable the subscription later without losing history; however, check Healthi’s account/data settings or contact support if you need data exported or deleted.
Will I get a refund?
Refunds depend on how you purchased the subscription and on applicable consumer protection rules. For Android (Google Play) and web purchases you can request refunds by contacting Healthi support with proof (Google Play receipts for Android, or Healthi receipt screenshots for web); Healthi will review refund requests although Google Play refunds often involve Google’s process. For iOS/App Store purchases, refunds must be requested from Apple - Healthi cannot directly refund App Store charges. Healthi’s Terms of Service also state that payments for virtual goods are generally final and non‑refundable except where mandatory consumer protection laws require otherwise.
Healthi plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Healthi PRO 30 | C$37.99 | Unknown | In-app purchase tier |
| Healthi Pro 36 | C$44.99 | Unknown | In-app purchase tier |
| Healthi Pro 12 | C$15.49 | Unknown | In-app purchase tier |
| Healthi PRO - Yearly 45 | C$59.99 | Yearly | In-app purchase tier |
| Healthi Pro 20 | C$26.49 | Unknown | In-app purchase tier |
| Healthi PRO - Yearly 30 | C$39.99 | Yearly | In-app purchase tier |
| Healthi Pro 18 | C$22.49 | Unknown | In-app purchase tier |
| Healthi Pro 24 | C$29.99 | Unknown | In-app purchase tier |
| Healthi Pro 14.99 | C$14.99 | Unknown | In-app purchase tier |
| Healthi Pro 15 | C$19.99 | Unknown | In-app purchase tier |
Your consumer rights in Canada
Healthi’s public policies do not mention a statutory 14‑day cooling‑off period for digital subscriptions; refunds are handled per platform (Apple, Google) or by Healthi for web purchases. Under Canadian consumer protection laws, provinces may have rules that protect consumers against defective digital services or unfair practices - for example, you may have recourse if the service is not provided as described. Credit card chargebacks or disputes through your payment provider are another option if you believe a charge is unauthorized or the vendor fails to respond. Because laws and remedies vary by province and circumstance, consider contacting your provincial consumer protection office or seeking specific legal advice if you believe your statutory rights apply.
Customer experiences
User feedback is mixed. Positive reviews highlight a high Apple App Store rating (around 4.8 from many users) and appreciation for affordability and the Bites tracking approach. Negative reports on review sites and forums commonly mention difficulty cancelling auto‑renewal, slow or ignored customer support responses, and occasional problems with accessing or cancelling accounts. App complaints also include glitches, syncing issues with devices (Fitbit, Galaxy Watch), barcode or recipe entry friction, and a perception that the app can be less user‑friendly than some competitors.
Documentation checklist
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Have ready: account email/username, order/receipt (Google Play “GPA…” order number or App Store receipt or Healthi web receipt screenshot), purchase date, subscription ID (if shown), screenshots of the subscription page or receipt, and any prior correspondence with support.
Common mistakes
Users often assume cancelling an account in the app automatically triggers a refund - it usually only stops renewal. Another common error is contacting Healthi for App Store refunds (those must go to Apple), or failing to provide the Google Play order number when requesting an Android refund so the request cannot be processed. People also forget to cancel in the store where they originally subscribed (Apple ID or Google Play) and expect Healthi to stop charges server‑side without that store cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Android (Google Play) | Request refund via support@healthiapp.com with the Google Play order number (receipt starts with “GPA…”); Google/Healthi process refunds. | Moderate |
| iOS (App Store) | Request refund directly from Apple (Report a Problem); Healthi cannot issue App Store refunds. | Easy to request via Apple; outcome depends on Apple. |
| Web (Healthi website) | Contact support@healthiapp.com with a receipt screenshot; Healthi reviews web refunds. | Moderate |
| Postal (registered letter) | Formal cancellation via mail is accepted as notice; refunds depend on purchase channel and policy. | Harder (slower, requires proof of delivery) |
After cancelling
Save confirmation of cancellation (email, screenshot, delivery receipt). If you requested a refund, note the date you contacted support and follow up if you don’t receive a response within a reasonable timeframe (7 - 14 days). For App Store refund status, monitor Apple’s Report a Problem page; for Google Play, check the Google Play order details and your email for updates. Useful links: Healthi Help Center article on refunds - How can I get a refund?, Healthi Terms of Service - Terms of Service, and Healthi support email support@healthiapp.com. If you believe your consumer rights in Canada were violated, contact your provincial consumer protection office or your payment issuer for dispute options.
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