Cancellation Heroku: Easy Method

What is Heroku

Heroku is a cloud platform as a service (PaaS) that lets developers deploy, run, and scale applications without managing infrastructure. It provides dynos (compute), managed databases and add‑ons, and integrates with Git and CI/CD workflows to simplify app deployment and operations.

How to cancel Heroku

• Sign in to your Heroku dashboard at dashboard.heroku.com using the account that pays the invoices.
• Remove or downgrade paid resources: scale down or stop paid dynos, and delete paid add‑ons (for example, Heroku Postgres plans, key‑value stores, or third‑party add‑ons). Billing stops when no paid resources remain on the account.
• Optional: remove or update the payment method in Account Settings if you want to prevent future charges on that card.
• If you cannot access your account (lost credentials or 2FA), open a Help Center ticket at help.heroku.com and be prepared with account details; if support is unresponsive, consider contacting your card issuer to dispute unauthorized charges.
• Export any data you need (databases, files, logs) before deleting resources - deletion can permanently remove application data and add‑on data.

What happens when you cancel

Cancelling paid resources on Heroku ends billing for those resources once the platform recognizes that no paid resources remain on your account. Your Heroku account itself is not automatically deleted when you remove billing resources; you can still use free dynos and services if available. When you delete apps or add‑ons, their associated data (databases, caches, backups) is typically removed and may not be recoverable unless you exported it beforehand. Final invoices for the billing period may still be issued for usage incurred before cancellation.

Will I get a refund?

Heroku’s publicly stated policies generally do not provide refunds for incidents, scheduled maintenance, or outages. There are limited exceptions: completed tax exemption applications are processed as credits and such credits or refunds typically appear within about 5 - 10 business days depending on your bank. Heroku also does not reissue a previous invoice refund to apply the charge to a different card - past invoices cannot be moved between payment methods. If you believe a charge is incorrect, you should contact Heroku support and, if needed, your card issuer to pursue a dispute.

Heroku plans and pricing

Note: Heroku lists pricing in USD. The CAD amounts above are approximate equivalents using an estimated exchange rate (1 USD ≈ 1.35 CAD); actual charges will depend on the billing currency and the exchange rate your bank or card processor applies.

Your consumer rights in Canada

Canadian consumers may have statutory rights under provincial consumer protection and e‑commerce rules - some provincial laws provide cooling‑off or withdrawal periods for certain online purchases. Heroku’s public billing policies (for example, no refunds for outages) may not cover every statutory right afforded by provincial law, so there can be conflicts depending on the province and the nature of the service. If you are denied a refund you believe is required by law, consider reviewing the relevant provincial consumer protection legislation and contacting your provincial consumer protection office. You may also contact your credit card issuer to dispute charges you believe are unauthorized or incorrect.

Customer experiences

Reviews are mixed. Many users rate Heroku highly for ease of deployment, GitHub integration, the add‑ons ecosystem, and fast deploy cycles - Capterra Canada lists a strong overall rating and positive comments about developer productivity. However, other reviewers (including some Trustpilot and GetApp Canada entries) report problems such as being billed after deleting apps, losing access due to two‑factor authentication or login issues, and difficulties obtaining timely responses from support. These negative experiences often involve billing disputes or account access problems rather than the platform’s core deployment features.

Documentation checklist

• Account email and username; app names and app IDs
• Copies or screenshots of invoices (dates, amounts, invoice IDs)
• Screenshots showing deleted apps or removed payment methods and timestamps
• Exports of databases/backups and verification that data was saved
• Correspondence with Heroku support (ticket numbers, dates, responses)
• Last four digits of the payment card used and bank statement lines showing the charge

Common mistakes

Common mistakes include deleting an app but leaving a paid add‑on or another app running, which continues to generate charges; assuming deleting an app automatically removes all associated add‑ons or backups; not exporting database contents before deletion; removing a payment method without removing paid resources (which can create complications for final invoices); and not documenting account actions or support interactions. Another frequent issue is losing access because of two‑factor authentication problems and then being unable to cancel resources - this can complicate refund or dispute efforts.

Comparative recap

After cancelling

After you cancel paid resources, monitor your billing page and bank/credit card statements for final charges and any residual invoices. If you need documentation or support, use Heroku’s Help Center at help.heroku.com, the billing documentation at devcenter.heroku.com/articles/billing, and the public status page at status.heroku.com for incident history. For pricing details refer to heroku.com/pricing. If you are in Canada and believe provincial consumer law applies, review the Government of Canada consumer protection overview at canada.ca and consider contacting your credit card issuer to dispute charges if Heroku support cannot resolve your case.

Address

For physical correspondence or a formal billing dispute, send certified mail (raccomandata A/R) to ensure delivery and receipt confirmation: 415 Mission Street, Suite 300, San Francisco, CA 94105, United States.