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I hereby notify you of my decision to terminate the contract relating to the Heroku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heroku: Easy Method
What is Heroku
Heroku is a cloud platform as a service (PaaS) that lets developers deploy, run, and scale applications without managing infrastructure. It provides dynos (compute), managed databases and add‑ons, and integrates with Git and CI/CD workflows to simplify app deployment and operations.
How to cancel Heroku
- Sign in to your Heroku dashboard at dashboard.heroku.com using the account that pays the invoices.
- Remove or downgrade paid resources: scale down or stop paid dynos, and delete paid add‑ons (for example, Heroku Postgres plans, key‑value stores, or third‑party add‑ons). Billing stops when no paid resources remain on the account.
- Optional: remove or update the payment method in Account Settings if you want to prevent future charges on that card.
- If you cannot access your account (lost credentials or 2FA), open a Help Center ticket at help.heroku.com and be prepared with account details; if support is unresponsive, consider contacting your card issuer to dispute unauthorized charges.
- Export any data you need (databases, files, logs) before deleting resources - deletion can permanently remove application data and add‑on data.
What happens when you cancel
Cancelling paid resources on Heroku ends billing for those resources once the platform recognizes that no paid resources remain on your account. Your Heroku account itself is not automatically deleted when you remove billing resources; you can still use free dynos and services if available. When you delete apps or add‑ons, their associated data (databases, caches, backups) is typically removed and may not be recoverable unless you exported it beforehand. Final invoices for the billing period may still be issued for usage incurred before cancellation.
Will I get a refund?
Heroku’s publicly stated policies generally do not provide refunds for incidents, scheduled maintenance, or outages. There are limited exceptions: completed tax exemption applications are processed as credits and such credits or refunds typically appear within about 5 - 10 business days depending on your bank. Heroku also does not reissue a previous invoice refund to apply the charge to a different card - past invoices cannot be moved between payment methods. If you believe a charge is incorrect, you should contact Heroku support and, if needed, your card issuer to pursue a dispute.
Heroku plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Eco Dyno | C$6.75 (approx.) | Monthly | 1,000 shared dyno hours/month; sleeps during inactivity |
| Basic Dyno (formerly Hobby) | C$9.45 (approx.) | Monthly | Always-on dyno, up to US$7/month cap |
| Standard‑1X Dyno | C$33.75 (approx.) | Monthly | Mid‑tier dyno for professional apps |
| Standard‑2X Dyno | C$67.50 (approx.) | Monthly | Higher performance dyno |
| Performance‑M Dyno | C$337.50 (approx.) | Monthly | High‑performance dyno for heavy workloads |
| Performance‑L Dyno | C$675.00 (approx.) | Monthly | Upper‑tier high‑performance dyno |
| Heroku Postgres (Essential 0 / Mini) | C$6.75 (approx.) | Monthly | Entry‑level managed PostgreSQL database |
| Heroku Key‑Value Store (Mini) | C$4.05 (approx.) | Monthly | Basic key‑value (Redis‑compatible) store |
Note: Heroku lists pricing in USD. The CAD amounts above are approximate equivalents using an estimated exchange rate (1 USD ≈ 1.35 CAD); actual charges will depend on the billing currency and the exchange rate your bank or card processor applies.
Your consumer rights in Canada
Canadian consumers may have statutory rights under provincial consumer protection and e‑commerce rules - some provincial laws provide cooling‑off or withdrawal periods for certain online purchases. Heroku’s public billing policies (for example, no refunds for outages) may not cover every statutory right afforded by provincial law, so there can be conflicts depending on the province and the nature of the service. If you are denied a refund you believe is required by law, consider reviewing the relevant provincial consumer protection legislation and contacting your provincial consumer protection office. You may also contact your credit card issuer to dispute charges you believe are unauthorized or incorrect.
Customer experiences
Reviews are mixed. Many users rate Heroku highly for ease of deployment, GitHub integration, the add‑ons ecosystem, and fast deploy cycles - Capterra Canada lists a strong overall rating and positive comments about developer productivity. However, other reviewers (including some Trustpilot and GetApp Canada entries) report problems such as being billed after deleting apps, losing access due to two‑factor authentication or login issues, and difficulties obtaining timely responses from support. These negative experiences often involve billing disputes or account access problems rather than the platform’s core deployment features.
Documentation checklist
- Account email and username; app names and app IDs
- Copies or screenshots of invoices (dates, amounts, invoice IDs)
- Screenshots showing deleted apps or removed payment methods and timestamps
- Exports of databases/backups and verification that data was saved
- Correspondence with Heroku support (ticket numbers, dates, responses)
- Last four digits of the payment card used and bank statement lines showing the charge
Common mistakes
Common mistakes include deleting an app but leaving a paid add‑on or another app running, which continues to generate charges; assuming deleting an app automatically removes all associated add‑ons or backups; not exporting database contents before deletion; removing a payment method without removing paid resources (which can create complications for final invoices); and not documenting account actions or support interactions. Another frequent issue is losing access because of two‑factor authentication problems and then being unable to cancel resources - this can complicate refund or dispute efforts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web: delete paid apps/add‑ons or remove payment method via dashboard | Generally no refunds for outages; billing stops when no paid resources remain; tax exemption credits possible | Low |
| Contact Heroku Support (Help Center ticket) | Refunds are limited - tax exemption credits may be issued; incident/outage refunds are not provided per policy | Medium |
| Certified mail to Heroku (formal dispute / billing letter) | May be used to formally request a review; no guarantee of refund | Medium‑High |
| Credit card issuer dispute | Possible refund outcome if issuer rules in your favor | High |
After cancelling
After you cancel paid resources, monitor your billing page and bank/credit card statements for final charges and any residual invoices. If you need documentation or support, use Heroku’s Help Center at help.heroku.com, the billing documentation at devcenter.heroku.com/articles/billing, and the public status page at status.heroku.com for incident history. For pricing details refer to heroku.com/pricing. If you are in Canada and believe provincial consumer law applies, review the Government of Canada consumer protection overview at canada.ca and consider contacting your credit card issuer to dispute charges if Heroku support cannot resolve your case.
Address
For physical correspondence or a formal billing dispute, send certified mail (raccomandata A/R) to ensure delivery and receipt confirmation: 415 Mission Street, Suite 300, San Francisco, CA 94105, United States.