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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hix Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hix Ai: Easy Method
What is Hix Ai
Hix Ai is a commercial suite of AI writing and generation tools that offers multiple subscription plans (AI Writer, BrowserGPT, Hix Bypass, ArticleGPT and others) and in-app purchases for features such as video/photo generation. It markets monthly plans and billed services in USD (and other currencies) and is operated from Singapore.
The service is sold via the website and mobile apps; users report purchases via web checkout, Google Pay and iOS in‑app purchases.
How to cancel Hix Ai
- Sign in to your Hix Ai account on the website and go to Account / Subscription or Billing. Attempt the on‑site cancellation and take screenshots (timestamp, “plan cancelled” confirmation if shown) and a screen recording if possible.
- If the on‑site cancel fails or you continue to see charges, immediately email Hix Ai support with your account email, transaction IDs, date of charge(s), and the screenshots. Use a subject like “Cancellation request and refund request - [your email]”. Include a clear statement that you are revoking the subscription and ask for written confirmation.
- If you purchased through Apple (iOS in‑app), request a refund and cancellation via Apple: see the App Store purchase history and use Apple’s refund process; include the Hix Ai purchase receipt. If through Google Play or Google Pay, use Google Play’s order support/refund process and contact Google Pay if applicable.
- If you do not receive confirmation or billing continues, send a registered letter (registered mail / raccomandata A/R) to the provider’s business address: 15 SCOTTS ROAD #03‑12, 228218, SINGAPORE, Singapore. State the account, transaction details, that you cancelled on X date, and demand immediate cancellation and refund where applicable. Keep proof of posting and delivery.
- If charges continue after these steps, contact your card issuer or bank to dispute the charge (chargeback) and supply evidence (screenshots, emails, proof of registered mail). For App Store or Google Play purchases, follow their platform dispute/refund processes first.
What happens when you cancel
When cancellation is successful you should lose access at the end of the paid period unless Hix Ai’s policy or a support response states otherwise. Some users report receiving a confirmation message but still being billed in later cycles; keep records of the confirmation and any subsequent charges.
Cancellation usually stops automatic renewal but does not automatically erase your account data. Hix Ai’s public materials do not clearly describe data retention or deletion practices for Canadian customers - if you need data removed, request account deletion explicitly in writing and keep proof of the request.
Will I get a refund?
Hix Ai’s public behaviour shows mixed outcomes. Multiple users report being unable to obtain refunds even when requested shortly after purchase; others report partial refunds handled by support. If you bought via Apple’s App Store, refunds and refund policies are handled through Apple; if bought via Google Play, Google’s refund procedures apply.
Because reports indicate inconsistency - some refunds are granted, others are refused - you should submit a refund request in writing immediately after cancelling, include proof of purchase, and follow up with your payment provider or platform if you do not receive a timely response.
Hix Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| AI Writer Basic | US$12.99/month | Monthly | 10,000 words/month, 120+ AI writing tools |
| AI Writer Pro | US$19.99/month | Monthly | 50,000 words/month, 120+ AI writing tools |
| AI Writer Unlimited | US$69.99/month | Monthly | Unlimited words/month, 120+ AI writing tools |
| BrowserGPT Basic | US$7.99/month | Monthly | Varies |
| BrowserGPT Pro | US$11.99/month | Monthly | Varies |
| BrowserGPT Unlimited | US$39.99/month | Monthly | Varies |
| Hix Bypass Basic | US$9.99/month | Monthly | 5,000 words/month |
| Hix Bypass Pro | US$14.99/month (some sources) | Monthly | 50,000 words/month |
| Hix Bypass Unlimited | US$49.99 - 59.99/month | Monthly | Unlimited words |
| ArticleGPT Basic | US$11.99/month | Monthly | 5 GPT-3.5 articles |
| ArticleGPT Pro | US$19.00/month | Monthly | 20 articles |
| ArticleGPT Unlimited | US$299.00/month | Monthly | Unlimited articles |
| Video Photo Generator Pro (iOS In‑App Purchase) | US$9.99/week or US$24.99/month | Weekly / Monthly | Video/photo generation |
Your consumer rights in Canada
Canadian consumers may have statutory rights that can help with subscription cancellation and refunds, including provincial consumer protection rules and rules that may allow a short withdrawal period for certain digital purchases. However, Hix Ai’s publicly available policies do not explicitly acknowledge Canadian statutory cooling‑off or withdrawal rights, and the company does not appear to facilitate these rights on its public pages.
If you cannot resolve the issue with Hix Ai, contact your provincial consumer protection office and your payment provider. For financial disputes or chargebacks, consult the Financial Consumer Agency of Canada (fcac‑acfc.gc.ca) for guidance on disputing unauthorized or recurring charges.
Customer experiences
Public reviews show mixed experiences. Many reviewers report difficulty cancelling via the website, hidden or ineffective cancellation controls, and ongoing charges after cancellation attempts; several longer reports appear on Trustpilot. Independent commentary notes cases where the system confirmed “plan is cancelled” but billing continued, indicating possible functional problems with the cancellation mechanism (ryne.ai).
On the other hand, some users report satisfactory support interactions and partial refunds - examples include a user who received a 50% refund and access until the period ended. Outcomes appear inconsistent, so preserve documentation and follow escalation steps promptly.
Documentation checklist
- Account email, username, and full transaction receipts (dates, amounts, transaction IDs).
- Screenshots/screens recordings of cancellation attempts and any confirmation messages.
- Copies of all emails or chat transcripts with Hix Ai support.
- Proof of registered mail delivery (tracking, delivery receipt) if you send a letter to the business address.
- Evidence you provided to your bank or app store when disputing charges.
Common mistakes
Common mistakes include relying only on an on‑screen “cancelled” message without saving a screenshot or confirmation email; not following up in writing; failing to check whether the purchase was processed via Apple/Google (which requires you to request refunds through those platforms); and delaying contact with your bank when charges continue. For example, an accidental Google Pay purchase was cancelled by the user but they received no refund or response - documenting the purchase and escalating promptly could increase chances of recovery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website account cancellation | Mixed - sometimes confirmed but refunds often not given | High (users report hidden/ineffective controls and continued billing) |
| In‑app purchase (Apple App Store) | Handled by Apple - refunds possible via Apple processes | Medium (follow Apple refund flow) |
| Google Play / Google Pay | Handled by Google - refunds possible but user reports of failures exist | Medium - High (may require escalation to Google/Google Pay) |
| Email support / direct request | Variable - some partial refunds reported, others ignored | Medium (depends on response quality and evidence supplied) |
| Registered mail / formal demand | May increase chance of response and provides legal proof | Low - Medium (requires time and postal proof) |
| Bank/credit card dispute (chargeback) | Often the clearest path to recover funds if merchant won’t refund | Medium (requires documentation and bank timelines) |
After cancelling
Keep all documentation for at least several billing cycles. If charges recur, immediately contact your payment provider and file a dispute with your bank or card issuer, providing the evidence you collected. For App Store purchases, use Apple’s refund request process (Apple refund); for Google Play, use Google’s refund and order support pages (Google Play refunds).
If you need advice about consumer rights or further escalation in Canada, consult the Financial Consumer Agency of Canada (fcac‑acfc.gc.ca) or your provincial consumer protection office. You may also share your experience on consumer review platforms such as Trustpilot to warn other users.
Address
Send registered mail or formal cancellation letters to:
15 SCOTTS ROAD #03‑12, 228218, SINGAPORE, Singapore