Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hma Vpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Hma Vpn: Easy Method
What is Hma Vpn
HMA VPN (HideMyAss) is a commercial virtual private network service that routes your internet traffic through remote servers to provide privacy, location masking and access to geo‑restricted content. It is offered as apps for desktop and mobile and via web subscriptions with tiers that vary by billing period and device allowance.
How to cancel Hma Vpn
- Website (web purchases): Sign in to your HMA account on the HMA website, go to your subscription or billing section and click the unsubscribe or cancel link. Cancellation is available anytime; follow on‑screen prompts and keep any confirmation email or screenshot.
- Google Play purchases: Request a refund through Google Play (see Google Play refund process). HMA can assist by contacting Google Play to initiate the refund process but cannot directly issue the refund themselves - contact HMA support if you want them to open that request.
- Apple App Store (iTunes) purchases: You must manage and cancel the subscription via your Apple ID/iTunes Account Settings. Turn off auto‑renew at least 24 hours before the renewal period ends. HMA cannot cancel or refund App Store purchases - contact Apple Support for refunds.
- If website or reseller routes fail, send a signed cancellation and refund request by registered mail (raccomandata A/R) to the company’s registered office (see Address section). Keep proof of delivery and a copy of the letter.
What happens when you cancel
When you cancel an HMA subscription made via the website before renewal, the subscription will stop future automatic billing. You typically retain access for the remainder of any paid period already covered. For App Store or Google Play subscriptions, cancelling auto‑renew will prevent the next charge but the active subscription may remain until the end of the current period per the reseller’s rules. HMA’s service access, stored settings or account data may remain on your account until you request deletion under their policies.
Will I get a refund?
HMA offers a 30‑day money‑back guarantee for purchases made on the website. That applies to annual subscriptions and renewals if requested within 30 days. After 30 days, refunds are generally not available except prorated refunds may apply in some jurisdictions (for example Quebec). HMA’s policy excludes refunds where the account violated the Acceptable Use Policy or End User License Agreement, or where the account has already received a refund within the previous six months. Purchases made through the Apple App Store or Google Play are subject to the reseller’s refund rules - you must request refunds through Apple or Google (HMA can assist with Google Play requests but cannot directly process them).
Hma Vpn plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly (web) | C$15.99 | Monthly | Covers up to 5 (or 10) devices, 100+ locations, 3400+ servers, Lightning Connect, Split‑Tunneling, Kill Switch |
| 12‑month (web, discounted) | C$6.39 / month (billed C$76.68 per year) | Annual | Same features, billed annually |
| 24‑month (web, discounted) | C$6.99 / month (billed C$167.76 every 2 years) | Biennial | Same features, billed every 2 years |
| 36‑month (web, deep discount) | C$4.29 / month (billed C$154.44 every 3 years) | 3‑year | Same features, billed every 3 years |
| App Store Monthly (single‑device) | C$14.99 | Monthly | Single‑device plan via iOS in‑app purchase |
| App Store Yearly (single‑device) | C$109.99 | Annual | Single‑device plan via iOS in‑app purchase |
Your consumer rights in Canada
Under Canadian provincial consumer protection rules (Quebec is a clear example), consumers generally have rights to cancel annual service contracts and obtain refunds within a specified short window; companies offering online subscriptions commonly provide 30‑day money‑back guarantees to align with those norms. HMA’s policy provides a 30‑day refund period for web purchases and notes prorated refunds may apply in Quebec after 30 days. If you purchased through Apple or Google, the reseller’s policies govern refunds and cancellations, and you must follow their procedures.
Customer experiences
Public reviews are mixed. Positive feedback (e.g., on Capterra) highlights ease of use, good speeds for streaming and calls, broad server networks and the 30‑day money‑back promise. Negative reports (seen on TrustPilot and Reddit) describe issues such as incorrect or misleading server location reporting, connections that do not work reliably, being charged after cancelling, slow or unresponsive customer support, and customers needing to dispute charges through PayPal or their bank. These patterns suggest documenting your cancellation carefully and saving receipts or screenshots if you need to escalate.
Documentation checklist
- Account email and username, order/receipt number, date of purchase and payment method details (last 4 digits).
- Screenshot or PDF of subscription page, cancellation confirmation or any on‑screen messages.
- Copies of email correspondence with HMA, Google Play or Apple regarding cancellation or refund requests, and any case or ticket numbers.
- Proof of delivery if you send a registered mail cancellation (tracking number, delivery receipt).
Common mistakes
Many users assume cancelling within an app will let HMA issue a refund - when the purchase was made through Apple or Google, the reseller controls refunds. Another common error is waiting until after the auto‑renewal cut‑off (for Apple, at least 24 hours before the period ends) which can result in being charged for another period. Some customers relied only on verbal confirmation or chat without saving confirmation screenshots; that makes disputes harder. Also note repeat refunds are limited: HMA’s policy disallows another refund if you already received one within the previous six months.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (web) | 30‑day money‑back guarantee; prorated options in some jurisdictions; exceptions for policy violations | Low - cancel in account and request refund within 30 days |
| Google Play | Refund via Google Play policy; HMA can assist by contacting Google but cannot directly refund | Medium - depends on Google Play decision and HMA assistance |
| Apple App Store (iTunes) | Refunds handled by Apple only; HMA cannot process App Store refunds | Higher - must contact Apple Support and follow App Store procedures |
After cancelling
After you cancel, keep copies of confirmation messages and monitor your card or reseller account for any unexpected charges. If you paid via the website and qualify for a refund, request it through your HMA account or support channel and allow the stated processing time. For Google Play refunds start with Google Play refund requests; you may also ask HMA to initiate contact with Google. For App Store purchases use Apple’s subscription and refund support pages such as manage subscriptions on iPhone or iPad or Apple’s report a problem flow. If you paid by PayPal and have trouble obtaining a refund, you can consider opening a dispute via PayPal’s resolution center (PayPal dispute guide).
Address
If you need to send a formal cancellation or a legal notice by registered mail, send it to the company’s registered office. Use recorded/registered delivery and retain the proof of posting and delivery receipt.
Privax Limited
110 High Holborn
London WC1V 6JS
United Kingdom