Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hotspot Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Hotspot Shield: Easy Method
What is Hotspot Shield
Hotspot Shield is a virtual private network (VPN) service that encrypts internet traffic, offers location and streaming features, and provides clients on multiple platforms including Windows, macOS, iOS, Android and browser extensions. It is offered as a freemium product and as paid subscription tiers managed either directly through the Hotspot Shield website or via app stores.
How to cancel Hotspot Shield
- Google Play: Open Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → select Hotspot Shield → Cancel subscription. Note: uninstalling the app does not cancel the subscription. See Hotspot Shield support: How do I cancel my Hotspot Shield subscription?
- Apple App Store (iOS/Mac): On iOS go to Settings → tap your name → Subscriptions → Hotspot Shield → Cancel Subscription. On Mac App Store click sign‑in/name → View Information → Manage → Subscriptions → Edit → Cancel Subscription. Cancellation must be done directly via Apple; Hotspot Shield cannot cancel Apple subscriptions for you. See Apple/App Store details: Hotspot Shield on the App Store (Canada) and Hotspot Shield support: support article.
- Web (Hotspot Shield dashboard): Log in to your account → Account info → Click "Cancel" in the membership section. Cancelling stops auto‑renewal but you retain access until the subscription expiry. Refunds are not automatically issued when you cancel; request refund via Hotspot Shield support by email or chat. See terms: Hotspot Shield Terms and support: cancellation support.
What happens when you cancel
When you cancel a Hotspot Shield subscription purchased through the dashboard, auto‑renewal is turned off but the subscription normally remains active until the end of the paid billing period. For app‑store purchases, cancellation stops future renewals according to Apple or Google Play billing cycles and those platforms control access and billing. Cancelling does not automatically erase account data or settings; account information and any logs retained under Hotspot Shield’s policies remain subject to the company’s privacy and data retention terms.
Will I get a refund?
Refund entitlement depends on how you purchased the subscription and on applicable law. App Store purchases in Canada advertise a 45‑day risk‑free refund if cancelled within 45 days of enrollment (App Store policy for Hotspot Shield in Canada). Purchases made directly via the Hotspot Shield website are generally non‑refundable except as expressly stated or required by law, and Hotspot Shield’s Terms allow limited exceptions: the company may, at its sole discretion, provide pro‑rated refunds if it terminates service (but will not refund if termination is due to your breach). If you believe you are entitled to a refund under applicable consumer protection law, include that basis when you request a refund from support.
Hotspot Shield plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | Varies | Varies | Limited features; supported by ads or restrictions |
| Premium - Monthly | Varies | Monthly | Managed via Hotspot Shield account or app store depending on purchase |
| Premium - Yearly | Varies | Yearly | Yearly plans may have renewal and Quebec-specific rules as described in Terms |
Your consumer rights in Canada
Canadian consumers have specific protections around renewals and refunds. For residents outside Quebec, yearly subscriptions typically auto‑renew unless cancelled and providers must give renewal notice as required by law. Quebec has special rules: yearly subscriptions often convert to month‑to‑month after the first year with required notice and must be cancellable at least one day before the next billing cycle. Refunds must be provided where required by applicable Canadian consumer protection law; otherwise, refunds follow the vendor’s stated terms (e.g., website purchases non‑refundable, App Store 45‑day risk‑free for Canada). Review Hotspot Shield’s Terms for Canada/Quebec provisions: Terms of Service.
Customer experiences
User feedback is mixed. Positive reviewers often praise Hotspot Shield for speed, streaming performance, kill switch and certain encryption options, and some long‑time customers say support has been responsive. Criticisms include reports of unexpected or continued billing after cancelling trials, complaints about dropped or limited platform support (e.g., Linux), aggressive upselling or downgrades, and occasional stability or server‑coverage issues for distant regions. Consider these common experiences when deciding whether to keep the service or pursue a refund.
Documentation checklist
- Account email and username used for the Hotspot Shield subscription.
- Order receipt or transaction ID and the date(s) of purchase and renewal.
- Screenshots of active subscription status in Google Play, Apple Subscriptions, or the Hotspot Shield dashboard.
- Screenshot or note showing cancellation confirmation (or attempted cancellation) and any error messages.
- Correspondence with Hotspot Shield support (email/chat transcripts) and dates of contact.
- Bank or card statement entries showing the charge if disputing unauthorized billing.
Common mistakes
People commonly assume that deleting or uninstalling the Hotspot Shield app cancels the subscription; it does not. Another frequent error is trying to have Hotspot Shield cancel App Store or Google Play billing for you - both stores require the user to cancel through their own subscription management. Users also sometimes request refunds without providing supporting purchase evidence or without checking whether the purchase was made through Apple, Google, or directly on the website; the required refund procedure differs by purchase channel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play subscription | Varies - refunds handled under Google Play policies; contact Google Play for refund requests. | Easy to cancel via Google Play; refund policies vary. |
| Apple App Store (iOS/Mac) | 45‑day risk‑free refund advertised for Canada if canceled within 45 days; Apple controls refunds for App Store purchases. | Medium - must cancel and request refunds through Apple. |
| Direct purchase (Hotspot Shield website) | Generally non‑refundable except as stated in Terms or as required by law; company may pro‑rate if it terminates service. | Easy to stop auto‑renewal via dashboard; refunds require support contact and are at vendor discretion or legal entitlement. |
After cancelling
After you cancel, keep copies of cancellation confirmations and billing statements until the subscription period ends and any refund issues are resolved. For account or refund support contact Hotspot Shield support via their help center: Hotspot Shield Support Center. For App Store refund requests, use Apple's reporting and refund tools or support pages. If you need to reference the provider’s refund and terms language, consult Hotspot Shield’s Terms of Service: Terms of Service. If you experienced unauthorized charges and need to escalate, gather your documentation and consider contacting your bank or card issuer for dispute options.
Address
If you need to send formal correspondence by mail (for example, a documented refund or legal notice), send it by registered mail and mark it to the attention of the Legal Department at:
Intersections, LLC d/b/a Pango Group
2553 Dulles View Drive, Suite 400
Herndon, VA 20171 USA