Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Howly
Agias Zonis, 23, Kotsios Court A, 5th floor, flat/office 51
3027 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Howly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Howly: Easy Method
What is Howly
Howly is a subscription service that offers 24/7 expert consultations across a range of technical and practical categories (computers, gadgets, home appliances, car mechanics, etc.). Subscriptions are billed on a recurring monthly basis and the service is described as an all‑inclusive plan with a one‑time join fee at sign‑up.
How to cancel Howly
- Web subscription - Log in at howly.com, open My Account → Subscription (or Membership) tab, click “Cancel subscription” and confirm. Your access continues until the end of the current billing period.
- Alternative web cancellation - You can also cancel by emailing contact@howly.com or by calling Howly’s support line (details on the site or in your order confirmation). See Howly terms for contact options.
- App Store / Google Play purchases - These are managed by Apple and Google. To stop renewals or request refunds for app‑store purchases, open the subscription settings in the relevant store; Howly cannot cancel or refund those directly. For Google Play guidance see Google Play support.
- By post - If you prefer written notice, send a registered letter to Howly’s registered office in Cyprus (see final section). Registered mail is accepted per the Terms; an alternative Nevada address is sometimes referenced but the Cyprus office is the registered address.
What happens when you cancel
When you cancel a web subscription through your Howly account or with Howly support, your active access continues until the end of the current billing period and then the subscription stops renewing. Any recurring billing is ended for future cycles; past charges are not automatically reversed by cancellation. Howly retains account and service records as described in its terms and privacy policy - if you need data removed, contact support to request account closure or data actions.
Will I get a refund?
Howly’s web subscription policy states customers may be eligible for a full or partial refund if requested within 7 days of registration on Howly’s website. That 7‑day policy is Howly’s stated refund window for web purchases. Purchases made through Apple’s App Store or Google Play must be refunded through those stores; Howly cannot process refunds for app‑store transactions. Note that some jurisdictions (for example the EEA/Switzerland) have separate consumer withdrawal rights; those rules do not automatically apply in Canada, and any reduced right (for example if you consented to immediate service start) may affect refunds in other regions.
Howly plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Consultations (Expert Help Membership) | CA$38.00/month | Monthly (auto‑renews every 28 - 30 days) | Unlimited 24/7 expert consultations across categories; one‑time CA$1 join fee at sign‑up |
Your consumer rights in Canada
In Canada, federal and provincial consumer protection laws require clear disclosure of terms and prohibit unfair practices, but there is no uniform statutory 14‑day right of withdrawal for digital subscriptions comparable to some other jurisdictions. Howly’s 7‑day web refund policy may exceed local minimums, but it is contractually driven rather than mandated by a specific Canadian federal rule. Purchases made through Apple’s App Store or Google Play are governed by those platforms’ policies in Canada; for refunds or disputes of app‑store charges you must contact Apple or Google directly and follow their claim procedures and time limits.
Customer experiences
Reviews are mixed. Positive feedback frequently notes fast, patient, and personalized technical help, with experts guiding users step‑by‑step and staying on the call until issues are resolved, and round‑the‑clock availability. Negative comments commonly cite concerns about marketing being misleading (for example, unexpected charges or people describing offers as “not free”) and reports that refunds or rescinded charges did not always fully cover amounts charged. Some users say they were surprised by recurring charges after forgetting to cancel and that cancellation sometimes required contacting support rather than only a single online action.
Documentation checklist
- Account email and username; order or subscription ID (from confirmation email)
- Date of purchase/registration and last billing date
- Payment method and last four digits of the card used (or app‑store order ID)
- Screenshots or copies of billing/confirmation emails and any cancellation attempts
- Copy of any correspondence with Howly support (emails, chat transcripts)
- If mailing cancellation: proof of registered posting and signed receipt
Common mistakes
A frequent mistake is assuming that cancelling inside the mobile app will cancel a web subscription (and vice versa). Users who subscribed through an app store must cancel via that store; cancelling only on Howly may not stop app‑store billing. Another common error is waiting beyond Howly’s 7‑day refund window when seeking a refund for a web purchase - the earlier you request a refund, the stronger your position. People also often fail to keep confirmation emails or receipts, which makes proving dates and charges harder during disputes. Finally, confusing a one‑time join fee with a free trial can lead to unexpected charges if the user didn’t realize billing would start immediately.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web: Howly account cancellation | Eligible for full or partial refund if requested within 7 days (per Howly policy) | Easy - self‑service via account |
| Email or phone to Howly support | Same eligibility as web purchases (7‑day window); refunds processed per Howly terms | Medium - requires support response |
| App Store / Google Play | Refunds must be requested via Apple or Google; Howly cannot directly refund app‑store charges | Medium to Hard - depends on store policies and timelines |
| Registered letter to Cyprus office (postal) | Cancellation is accepted if properly delivered; refund eligibility follows Howly’s web refund terms | Hard - slower, requires proof of registered delivery |
After cancelling
Keep your cancellation confirmation and any follow‑up emails. If you cancelled via the website, sign back into your account briefly to confirm the subscription status and note the date your access will end. For app‑store purchases, open your Apple or Google subscription settings to confirm the cancellation and, if needed, file a refund request through the store. If you dispute a charge with your payment provider, provide the documentation checklist items to support your claim. For Howly policies and contact options see the website: Howly Help Center and the terms: Howly Terms of Service.
Address
TSFF Holdings Limited, Agias Zonis, 23, Kotsios Court A, 5th floor, flat/office 51, 3027, Limassol, Cyprus