Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Hyper Cleaner
Highlands Lane
GU22 9PU Woking
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hyper Cleaner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Hyper Cleaner: Easy Method
What is Hyper Cleaner
Hyper Cleaner is a mobile cleaning and optimisation app from Harmonybit that helps users delete duplicate or unnecessary files, manage contacts and free storage. It is offered with free trials and paid subscription tiers through the Apple App Store, Google Play, and direct purchases via the developer’s website.
The app’s functionality and subscription handling are governed by Harmonybit’s Terms of Use; where purchases are made through an app store, the store’s subscription and refund rules typically apply.
How to cancel Hyper Cleaner
- If you subscribed via the App Store (iOS): open your Apple ID account settings on your iPhone/iPad or via apple.com, locate Subscriptions, find Hyper Cleaner and cancel there. The app cannot cancel an App Store subscription for you.
- If you subscribed via Google Play: open the Google Play Store app, tap your profile, choose Payments & subscriptions → Subscriptions, select Hyper Cleaner and cancel the subscription.
- If you subscribed via the developer’s website: send an explicit cancellation request by email to '[email protected]' as required by Harmonybit’s Terms of Use; include your account email, purchase receipt and subscription details.
- If you prefer or need a formal mailed cancellation, send a registered letter (raccomandata A/R) to the developer’s UK address: Highlands Lane, Woking GU22 9PU (this is the address listed for formal correspondence).
- Note: simply uninstalling the app does not stop auto-renewal - you must cancel the subscription through the store or the developer as above.
What happens when you cancel
After you cancel an auto-renewing subscription, you generally retain access to premium features until the end of the paid billing period you already paid for. The subscription will not renew at the next billing date. If you cancel before a free trial ends, you may lose trial access depending on the store’s rules.
Account data and app settings typically remain associated with your account unless you delete the account or the app’s privacy policy states otherwise. If you need data removal you should contact the developer and consult the app’s privacy policy and Harmonybit’s Terms of Use for specifics.
Will I get a refund?
Refunds depend on how the subscription was purchased. App Store purchases require refund requests to Apple and are handled under Apple’s refund policies; Google Play purchases require a refund request to Google under Google’s policies. Website purchases are generally non‑refundable according to Harmonybit’s stated policy, with limited exceptions.
Possible exceptions for website purchases include statutory consumer rights, confirmed technical bugs that prevented proper use (with supporting evidence), or compliance with the developer’s money‑back policy where applicable. After a subscription period is consumed, Harmonybit states refunds are generally not possible unless required by applicable law.
Hyper Cleaner plans and pricing
| Plan | Price (CAD estimate) | Period | Features |
|---|---|---|---|
| Weekly (with 3-day free trial) | C$≈6.50 - 7.00 | Weekly | Full premium access |
| Weekly | C$≈6.50 - 7.00 | Weekly | Full premium access |
| Yearly | C$≈39.00 | Annual | Full premium access for one year |
Your consumer rights in Canada
Canadian consumers may have statutory rights under provincial consumer protection laws that can affect subscriptions bought online. Some provinces provide a limited “cooling‑off” period (for example, a typical 14‑day window for certain online contracts), though exact rules and applicability vary by province.
Harmonybit’s public policy says website subscriptions are generally non‑refundable except where legal consumer rights apply, or when technical problems can be demonstrated. If you believe provincial law (for example, Quebec or Ontario consumer protection legislation) grants you rights that the developer’s terms do not honour, you should raise that with the developer and, if necessary, your provincial consumer protection office or a legal advisor.
Customer experiences
Review aggregators and user reports indicate a mix of positive and negative experiences. Some users find Hyper Cleaner easy to use for removing duplicates and reclaiming storage. JustUseApp’s aggregation shows a high legitimacy score and users praising time-savings.
However, a meaningful share of reviews report problems: complaints about the app selecting many photos without clear warning, lack of free functionality, unexpected charges after accepting “free” offers, difficulty cancelling subscriptions, and occasional technical issues such as freezing or unwanted deletions even for paying users. These mixed reports suggest taking care to confirm trial terms, monitor initial charges and keep receipts/screenshots if problems arise. For more user feedback see the JustUseApp pages: reviews and contact reports.
Documentation checklist
- App store receipt or website order confirmation (date, amount, transaction ID)
- Account email used for the purchase and app store account identifier
- Screenshots of subscription status, charges on bank/credit card statement, and any in-app offers or trial terms
- Dates you activated, trial start/end and cancellation request
- Copies of communications with the developer (email threads) and any technical evidence if claiming a bug
Common mistakes
A frequent mistake is uninstalling the app and assuming the subscription has been cancelled; uninstalling does not stop auto‑renewal. Another common error is cancelling the wrong account - confirm you are signed into the same Apple ID or Google account used to purchase the subscription. Users sometimes miss trial end dates and are charged because the trial auto-converted to a paid subscription; always check trial lengths.
Failing to keep receipts or screenshots can make refunds or disputes harder to resolve. If you contact support, keep a record of dates and responses - this helps escalate the case to the store or your card issuer if needed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request refund from Apple; handled per Apple policies (may be granted or denied) | Medium - straightforward in account settings but outcomes vary and may require Apple support |
| Google Play | Request refund from Google; handled per Google Play policies | Medium - use Play Store refund flow but decisions are at Google’s discretion |
| Website / Direct purchase | Generally non‑refundable per developer policy; exceptions for legal rights or verifiable bugs | High - requires contacting the developer, providing evidence, and possibly formal written/registered correspondence |
After cancelling
After you cancel, monitor your bank or card statement to confirm no further charges occur. If you see unexpected charges, contact the relevant app store first (Apple or Google) or your card issuer to dispute unauthorized charges. If the purchase was through the developer’s website and you cannot resolve the issue via email, consider sending a registered letter to the developer’s address and keep copies of all correspondence.
Useful links: Harmonybit Terms of Use - harmonybit.com/terms-of-use; Apple subscription support - manage subscriptions on Apple; Google Play subscriptions - manage or cancel subscriptions on Google Play; user reviews and reports - JustUseApp reviews.
Address
Send registered correspondence (raccomandata A/R) to:
Highlands Lane
Woking GU22 9PU