Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Identifix
1500 Solana Blvd.
76262 Keller
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Identifix service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Identifix: Easy Method
What is Identifix
Identifix is a diagnostic and repair information service for automotive professionals that provides access to repair procedures, diagnostic trouble code fixes, wiring diagrams and expert knowledge. It is offered as a subscription-based online tool intended to speed troubleshooting and improve repair accuracy.
The service is primarily delivered via Identifix’s website and integrated tools; pricing and access are managed through subscription accounts tied to a user or shop.
How to cancel Identifix
- Submit a cancellation request through Identifix’s Contact Form or call Identifix support before your next billing date. Ask for a written confirmation (email or ticket number) and note the date/time of the request; cancellation normally takes 1 - 2 business days to process and service remains active until the end of the current billing period.
- If you purchased via an app platform (Apple App Store or Google Play), there is no Identifix-published cancellation process for those channels; you may still start with Identifix web support, and check the App Store/Google Play account subscription settings for platform-managed cancellations or refund requests.
- As an additional precaution, you can send a signed cancellation letter to the company’s corporate address by registered mail (proof of delivery) and keep copies of all communications. Include account email, subscription ID and clear statement that you are cancelling.
What happens when you cancel
When you cancel via Identifix’s web support, the request is processed in approximately 1 - 2 business days. Your subscription will generally remain active until the end of the paid billing period; auto-renewal stops after cancellation is processed. Identifix’s public statements indicate they do not issue refunds for cancellations (see next section).
Account data, past usage and any saved items are normally retained according to the provider’s data practices; Identifix does not provide explicit public details about data deletion on cancellation, so if you need account deletion or data export request those specifically when you cancel and retain written confirmation.
Will I get a refund?
Identifix’s cancellation terms state that refunds are not available. The cancellation form specifically reads “Refund is not available.” If you cancel your subscription you should not expect a refund for the current or prior billing period based on publicly available policy text.
If you were billed through Apple or Google for an in-app purchase, the platform’s refund processes may apply and you should check Apple/Google support. Identifix’s website does not explicitly document a 14‑day statutory right of withdrawal or a site-specific refund policy for Canadian customers, so refunds relying on such a right are not affirmed in Identifix’s published materials.
Identifix plans and pricing
| Plan | Price (CAD) |
|---|---|
| Identifix subscription | Varies |
Your consumer rights in Canada
Under Canadian consumer-protection frameworks, there can be rights related to unsolicited digital contracts, statutory cancellation windows for some purchases, and protections under federal and provincial laws. Some digital-product rules and provincial consumer protection statutes can provide a limited right of withdrawal or remedies for unfair billing practices, but application depends on the purchase context and jurisdiction.
Identifix’s publicly available policy does not reference a 14‑day cooling‑off period or other Canadian statutory refund rights, so Canadian users who believe those rights apply may need to assert them through provincial consumer-protection offices, the Competition Bureau guidance, or dispute channels. If you encounter unauthorized or continued billing after cancellation, document everything and consider contacting your payment provider and the applicable provincial consumer protection agency.
Customer experiences
User reviews are mixed. Many customers praise Identifix for being information-rich and easy to use for diagnostics, noting intuitive design and valuable repair guidance. These comments commonly appear in software-review listings and industry feedback.
However, there are multiple reports from customers about difficulties cancelling subscriptions and receiving continued charges after they attempted to cancel. Complaints also cite slow or unresponsive customer service, billing errors, and problems resolving refunds. These negative experiences appear repeatedly in public review platforms and discussion forums.
Documentation checklist
- Account email and username
- Subscription or invoice number and last payment date
- Copy or screenshot of the cancellation request (Contact Form submission) and any confirmation email or ticket number
- Dates and times of phone calls, names of support agents if provided
- Bank or card statement showing the charge(s)
- Registered mail receipt or tracking number if you send a cancellation letter
Common mistakes
Waiting until after the next billing date is a frequent mistake - if you cancel after renewal you will typically remain billed for that full period and refunds are not guaranteed. Another common error is failing to save or request a written cancellation confirmation; without documentation it becomes harder to dispute post-cancellation charges.
Assuming that App Store/Google Play purchases will be handled the same as web subscriptions is another pitfall. Because Identifix does not publish a separate app-store cancellation process, verify where your subscription was billed (Identifix direct vs. Apple/Google) and follow the correct channel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Direct‑Hit Contact Form / Phone) | No (policy states refunds are not available) | Low to Medium - cancellation processes in 1 - 2 business days, but users report occasional continued billing issues |
| App Store / Google Play | Unknown / Platform-dependent | Medium to High - Identifix provides no public app-store process; refunds and cancellations may be handled by Apple/Google |
| Registered mail to corporate address | No (policy states refunds are not available) | Low - provides proof of delivery and a strong paper trail if disputes arise |
After cancelling
After you submit your cancellation, keep copies of all correspondence, note the date your account access is scheduled to end, and monitor your bank or card statements for any further charges. If you do not receive written confirmation within a few business days, follow up with Identifix support and retain a record of that follow-up.
If billing continues despite cancellation, contact your payment provider to dispute unauthorized charges and consider filing a complaint with provincial consumer protection authorities. Useful links: Identifix main site https://www.identifix.com, Apple support for subscriptions https://support.apple.com, Google Play subscriptions support https://support.google.com/googleplay, and the Competition Bureau of Canada https://www.competitionbureau.gc.ca.
Address
Identifix, LLC
1500 Solana Blvd., Keller, TX 76262
United States