Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Importify
1631 78th Street
11214 Brooklyn
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Importify service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Importify: Easy Method
What is Importify
Importify is a dropshipping and product-import app designed to help Shopify store owners find products from multiple suppliers, import product details and images into their stores, and streamline order fulfillment. It connects to popular marketplaces and automates parts of the product sourcing workflow to save time for merchants.
The app may be installed via the Shopify App Store or used through Importify’s own billing and account system depending on how you signed up.
How to cancel Importify
Follow the steps below for the most common cancellation route (installed through Shopify). If you subscribed directly through Importify’s website instead of Shopify, include the step to cancel via your Importify account or contact Importify support.
- Log in to your Shopify admin at your store’s URL and go to the left-hand sidebar, then click “Apps.”
- Find “Importify” in the Apps list, click the app entry, then choose the option to “Delete” or “Remove” the app and confirm the uninstall when prompted.
- After uninstalling, check your Shopify Billing (Settings > Billing) to confirm recurring charges for the app have been removed; if charges persist, contact Shopify Support.
- If you signed up directly on Importify’s site, log in to your Importify account, visit the subscription/billing area, and cancel the subscription there, or email Importify support requesting cancellation and confirmation.
- Keep receipts, screenshots of the uninstall or cancellation confirmation, and any transaction IDs in case you need to request a refund or dispute a charge.
What happens when you cancel
When you uninstall Importify from Shopify the app will be removed from your store and you will lose access to any Importify features immediately. If cancellation is performed through Importify’s website, access typically ends at the end of your current paid billing cycle unless otherwise stated by Importify.
Uninstalling generally stops future recurring charges, but it does not automatically delete your account or any records Importify retains. You should request deletion of your account data explicitly if you want data removed. Existing orders and product data already pushed to your Shopify store remain in Shopify unless you delete them from your store.
Will I get a refund?
Importify’s standard approach for refunds is not guaranteed and depends on the billing method, timing, and the reason for the refund. In many cases, uninstalling stops future charges but does not trigger a refund for the current billing period. Exceptions are commonly made for billing errors, unauthorized charges, or where required by law or specific platform policies.
If you believe you are entitled to a refund, gather proof (receipts, screenshots, transaction IDs) and contact Importify support first. If your subscription was billed through Shopify, you may need to raise the issue with Shopify Support as the charge may be managed by Shopify’s billing system.
Importify plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Free Trial | Varies | Varies |
| Basic | Varies | Varies |
| Premium / Pro | Varies | Varies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that prohibit unfair business practices, require clear disclosure of terms, and provide remedies for misrepresentation and unauthorized charges. Digital subscriptions and services may be treated differently across provinces, so the exact rights and cooling-off periods can vary.
If you believe a company has billed you wrongly or refused to honour reasonable cancellation or refund requests, you can contact your provincial consumer protection office, the Competition Bureau of Canada, or your payment provider for dispute options. Document all correspondence and transaction details to support your claim.
Customer experiences
User experiences with Importify are mixed. Many merchants report that the app’s product-import features and workflow automation are useful and save time when set up correctly. Positive feedback often highlights time savings and convenience.
On the other hand, common negative experiences involve billing confusion (especially over whether billing is handled by Shopify or Importify directly), occasional technical issues importing product data, and variable response times from support. Overall, experiences tend to depend on individual workflows and expectations.
Documentation checklist
- Store URL and account email used with Importify
- Subscription receipts, transaction IDs, and billing statements
- Screenshots of the app listing in Shopify and any cancellation/uninstall confirmations
- Email correspondence with Importify or Shopify about billing/support
- Dates of subscription start, renewal date, and any relevant order IDs
Common mistakes
A common mistake is uninstalling the app but not verifying the billing status in Shopify or the Importify account - this can leave recurring charges active. Another frequent error is expecting an immediate refund simply because the app is removed; many services will not refund prorated unused time automatically.
People also sometimes contact the wrong support channel - for example, asking Shopify to refund a charge that was billed directly by Importify, or contacting Importify when the charge was processed by Shopify. Always verify where the charge originated and keep documentation to avoid delays.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Uninstall from Shopify | Refund not automatic; future charges stop for most apps, refunds depend on billing provider and policy | Easy |
| Contact Importify support directly | Possible if there is an error or goodwill exception; outcome varies | Medium |
| Cancel or dispute via billing provider (Shopify/payment card) | Handled by provider rules; may result in refund or chargeback if justified | Medium to Difficult |
After cancelling
After you cancel, verify your bank or card statements and Shopify billing page to ensure recurring charges have stopped. Export any product, order, or customer data you need from your Shopify store before removing the app if you plan to keep the data locally. If you want Importify to delete your account data, make that request in writing to Importify support and keep a copy of the request.
Useful links: Importify support and contact pages, Shopify app removal and billing help pages, and government resources for consumer protection. For example, visit Importify, Shopify Apps, Shopify Support, and the Competition Bureau of Canada for general consumer guidance.
Address
1631 78th Street, Brooklyn, NY 11214, USA