Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Inkarnate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Inkarnate: Easy Method
What is Inkarnate
Inkarnate is an online map-making platform used to create fantasy and real-world maps, with a web-based editor and a library of paid and free assets. It offers subscription access for premium features and a Marketplace for individual asset purchases.
How to cancel Inkarnate
- On the web: Sign in to your account on the Inkarnate website and cancel via Account Settings, or contact Inkarnate Support at support@inkarnate.com. See Inkarnate's terms for account information: inkarnate.com/terms.
- App Store (iOS): If you purchased through Apple's App Store, cancel the subscription through your Apple ID / App Store subscription settings. Deleting the app or your Inkarnate account does not cancel an App Store subscription.
- Google Play: Google Play subscriptions are generally managed through your Google Play account settings; Inkarnate does not publish a separate, explicit Play cancellation flow in its public terms, so check your Google Play subscriptions page to cancel.
What happens when you cancel
Cancelling a subscription stops future automatic renewals. Your paid access typically continues until the end of the current billing period; you will retain any features tied to that active period. Cancelling the subscription is separate from deleting your Inkarnate account: deleting an account may remove saved maps and content, and some users have reported losing maps or hitting map-creation limits after account deletion. If you want to keep maps, export or back them up before deleting the account.
Will I get a refund?
Inkarnate provides a 14‑day refund window after purchase for subscriptions or Marketplace purchases, but that right is waived if you access or use paid assets (for example, saving, downloading, exporting, or incorporating them into scenes). Refund requests submitted after the 14‑day window may be considered at Inkarnate’s sole discretion. If a product is defective, corrupted, or materially misdescribed, a refund may be granted regardless of timing as required by law. Approved refunds are processed within 10 business days via the original payment method. Nothing in Inkarnate’s policy limits your statutory consumer rights under Canadian law.
Inkarnate plans and pricing
| Plan / Item | Price (CAD) | Notes |
|---|---|---|
| Subscription (Pro) | Varies | Listed prices are in USD; CAD price depends on exchange rate and applicable taxes. |
| Marketplace purchases (assets) | Varies | Individual asset prices shown in USD on the Marketplace; taxes and conversion affect final CAD amount. |
Your consumer rights in Canada
Canadian consumers retain statutory rights that cannot be contractually removed. This includes rights related to defective or materially misdescribed digital products. Inkarnate’s refund policy acknowledges these rights. If you believe a product was defective or misdescribed, you can request a refund and, if necessary, escalate to your payment provider or a provincial consumer protection office for further assistance.
Customer experiences
User feedback is mixed. A recent Trustpilot review praised Inkarnate as a "nice and easy to use map-maker" with strong graphics. Other users on community forums have reported problems: some described losing maps or being unable to create new maps after account deletion and encountering unresponsive customer support, while others reported performance issues such as maps turning checkered or instability when working at high resolution or under heavy browser load. These reports suggest backing up your work and checking performance limits before large exports.
Documentation checklist
- Account email and username
- Order confirmation or receipt (date, transaction ID)
- Proof of purchase method (bank or card statement screenshot if needed)
- Screenshots or recordings showing the issue (for defect/misdescription claims)
- Copies of any support correspondence and dates you contacted support
Common mistakes
Users commonly assume that deleting the Inkarnate app or deleting their Inkarnate account automatically cancels a subscription - this is not true for App Store or Google Play subscriptions, which must be cancelled via the store account. Another frequent mistake is requesting a refund after using paid assets; according to Inkarnate policy, saving, downloading, exporting, or incorporating paid assets waives the 14‑day refund right. Also be careful about timing: refund eligibility is primarily within the 14‑day window unless there is a defect or misdescription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Inkarnate account) | Subject to Inkarnate 14‑day refund rules; refunds processed per policy and Canadian consumer rights. | Easy |
| App Store (iOS) | Subject to Inkarnate refund policy; App Store purchases may require Apple’s refund process in addition to Inkarnate review. | Medium |
| Google Play | Subject to Inkarnate refund policy; Google Play purchases and cancellations are typically managed through Google Play and may follow Google’s refund procedures. | Medium |
After cancelling
Before cancelling or deleting your account, export and back up any maps or assets you want to keep. If you need help cancelling or requesting a refund, contact Inkarnate Support at support@inkarnate.com and review Inkarnate’s refund information at inkarnate.com/refunds. For account and terms details see inkarnate.com/terms. If your purchase came through Apple, manage subscriptions in your Apple ID settings; if through Google Play, check your Google Play subscriptions. Keep a record of all correspondence and transaction receipts until any refund or dispute is resolved.
Address
Inkarnate, Inc, 1606 Headway Circle, Suite 9381, Austin, TX 78754, USA