Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Instasize
38 W 13775 S, Ste. 300
84020 Draper
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Instasize service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Instasize: Easy Method
What is Instasize
Instasize is a mobile photo and video editing app that provides tools such as filters, resizing, text, and collage features to prepare visual content for social media. It offers a free tier and paid subscription options that unlock advanced filters, editing tools, and additional content packs.
How to cancel Instasize
Cancellation steps depend on how you subscribed (Apple App Store, Google Play, or directly through Instasize). Follow the steps below that match your purchase method and keep confirmation details for your records.
- Check how you were billed: open the Instasize app and go to Account or Subscriptions, or check your email for the purchase receipt to see if the charge was from Apple, Google, or Instasize directly.
- If billed through Apple App Store: open Settings on your iPhone > tap your name > Subscriptions > find Instasize > Cancel Subscription. Confirm cancellation in the App Store subscription list.
- If billed through Google Play: open the Google Play Store app > tap your profile icon > Payments & subscriptions > Subscriptions > select Instasize > Cancel subscription. Keep the cancellation confirmation email or screenshot.
- If billed directly by Instasize (website/in-app direct billing): sign in at the Instasize website or app, go to your account/subscription settings, and select cancel. If that option is not available, contact Instasize support by email or the in-app contact form with your account email and order details.
- If you prefer written cancellation or need proof of delivery: send a signed cancellation letter to the company headquarters (see Address section) and consider using registered mail or courier with delivery confirmation. Include your account email, order ID, date of purchase, and a clear request to cancel recurring billing.
- After cancelling, check for a confirmation email or screen message and keep a copy. If you do not receive confirmation within a few days, follow up with the support channel that handled your billing (Apple, Google, or Instasize support).
What happens when you cancel
When you cancel an Instasize subscription, you typically retain access to paid features for the remainder of the current billing period, after which your access reverts to the free tier. Cancelling stops automatic renewal but does not necessarily delete your account or any content you created with the app.
Account data such as projects, saved edits, and account settings may remain on Instasize servers unless you request account deletion. If you want data removed, submit a separate request to Instasize support specifying that you want your account and personal data deleted in accordance with applicable privacy laws.
Will I get a refund?
Refunds depend on how you were billed and the company/store refund policies. Instasize's typical policy is not to refund partial unused time after cancellation, but exceptions can apply for billing errors, duplicate charges, or permitted trial cancellations. If you subscribed via Apple or Google, you must request a refund through the App Store or Google Play store - those platforms handle refunds under their own rules.
If you believe you have a valid refund claim (e.g., accidental charges, duplicate payments, or a trial misapplied), contact the support channel for your purchase (Apple, Google, or Instasize) as soon as possible and provide order receipts and any supporting evidence.
Instasize plans and pricing
| Plan | Price | Billing cycle |
|---|---|---|
| Free | Varies | Varies |
| Premium / Pro | Varies | Varies |
| Monthly subscription | Varies | Monthly |
| Annual subscription | Varies | Annual |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions is governed primarily at the provincial level, and rules can vary. In general, consumers have the right to clear disclosure of recurring payment terms, transparent trial offers, and information about how to cancel. Misleading practices or undisclosed charges may be subject to enforcement under federal and provincial consumer protection laws, including the Competition Act and provincial Consumer Protection Acts.
If you encounter problems (e.g., unauthorized charges, difficulty cancelling, or misleading terms), you can request a refund from the billing platform (Apple/Google) or your card issuer, and you may file complaints with your provincial consumer protection office or the Competition Bureau. For purchases made through app stores, Apple and Google have their own dispute and refund processes that often apply before or instead of direct action against the app developer.
Customer experiences
Users commonly report that cancelling through Apple or Google is straightforward when done in the store subscription settings, while resolving billing or refund issues directly with app developers can take longer. Positive experiences often involve quick support responses and clear cancellation confirmations; negative experiences typically involve confusion over where the subscription was billed from, missed trial end dates, or delays in receiving refund decisions.
Overall, keeping receipts and noting whether the subscription was managed by Apple, Google, or Instasize improves the chances of a smooth cancellation or refund outcome.
Documentation checklist
- Account email and username
- Order/receipt number and purchase date
- Payment method (Apple ID, Google account, credit card)
- Screenshot or confirmation of subscription status
- Copy of cancellation confirmation or support ticket number
- Registered mail receipt if you send a written cancellation
Common mistakes
A frequent mistake is deleting the app and assuming the subscription was cancelled - deleting the app does not stop recurring charges if the subscription is managed through Apple/Google or directly through the developer. Another common error is cancelling only the in-app purchase attempt without checking the App Store or Google Play subscription settings when the store manages billing.
People also sometimes wait until after an automatic renewal has processed and then expect a refund as a default; refunds are not guaranteed and depend on provider policies and the specific circumstances. Finally, failing to keep receipts, confirmation emails, or proof of cancellation makes resolving disputes harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription | Refunds via Apple (possible, subject to Apple policy) | Easy |
| Google Play subscription | Refunds via Google Play (possible, subject to Google policy) | Easy |
| Direct subscription through Instasize (website/app) | Varies by developer policy (contact Instasize) | Medium |
| Written cancellation by mail | Refund unlikely unless agreed; useful for proof of cancellation | Hard |
After cancelling
After you cancel, save any cancellation confirmations and monitor your payment method for further charges. If you need a refund, start with the platform where you purchased the subscription (Apple, Google, or Instasize). If the platform does not resolve the issue, contact your bank or card issuer to dispute unauthorized or incorrect charges.
Helpful links: Apple subscriptions and purchases (Canada), Google Play subscriptions & refunds, Government of Canada - consumer protection information, Better Business Bureau - file a complaint, and Instasize official site.
Address
Instasize, LLC
38 W 13775 S, Ste. 300
Draper, Utah 84020
United States