Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Ixact Contact
137 Bentworth Avenue
M6A 1P6 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ixact Contact service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Ixact Contact: Easy Method
What is Ixact Contact
Ixact Contact is a CRM and marketing platform aimed primarily at real estate professionals. It combines contact management, email marketing (including automated monthly e-newsletters), agent websites with optional IDX integration, mobile apps, and add-on features such as social streaming and text marketing.
The service is offered on monthly or annual subscription plans with different tiers for individual users, team leaders and team members, plus optional add-ons and bulk credits for mass email or texting.
How to cancel Ixact Contact
- Send a written cancellation request by email to support@ixactcontact.com. The Subscriber Agreement accepts written notice (for example, email) as valid cancellation. Include your account email, account ID (if known), and the date you want the cancellation to take effect.
- If you prefer a paper record, also send a registered letter to IXACT Contact headquarters: IXACT Contact, 137 Bentworth Avenue, Toronto, Ontario, M6A 1P6, Canada. Keep a copy of the registered-mail receipt as proof of delivery.
- If your subscription was billed through Apple App Store or Google Play, check the store’s subscription management and refund processes - contact Apple or Google for app-store billing questions (Ixact’s public documentation does not describe a separate mobile cancellation process).
- Request written confirmation of cancellation and a statement of any remaining access or deletion timeline in the reply from support; save that confirmation.
What happens when you cancel
According to Ixact Contact’s documentation, once a cancellation is processed the account and any associated agent website or social stream are deactivated immediately. You should plan to export any data you need before cancelling or request an export from support prior to sending your cancellation notice.
Ixact Contact retains account data for a holding period of 18 months after cancellation; after that holding period the data is permanently deleted. Billing will stop for future charges, but the Subscriber Agreement states that payments already made are not refundable (see next section), so cancellation does not generally entitle you to a prorated refund for the current billing period.
Will I get a refund?
The Subscriber Agreement explicitly states that payments are non‑refundable: "None of the payments due hereunder are refundable." In practice that means Ixact Contact’s stated policy is not to issue refunds for subscriptions, including cancellations made before the next payment date.
Exceptions can sometimes arise through the payment platform (for example, Apple or Google if the charge was processed through their store), a goodwill decision by support, or under applicable consumer‑protection law. If you believe you have legal grounds for a refund under provincial consumer protection rules or you were charged in error, contact Ixact support, your card issuer, or the platform (Apple/Google) promptly to explore options.
Ixact Contact plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual - Monthly (billed monthly) | C$55.00 per month | Monthly | CRM, Email Marketing, Automated Monthly e‑Newsletter, Responsive Agent Website, Mobile App, Google Sync |
| Individual - Annual (billed annually) | C$561 per year (~C$46.75/month) | Annual | Same as Monthly plan; billed annually (15% savings) |
| Team Leader - Monthly (billed monthly) | C$55.00 per month | Monthly | Full team‑leader access (same features as individual) |
| Team Leader - Annual (billed annually) | C$561 per year (~C$46.75/month) | Annual | Same as monthly for team leader; billed annually (15% savings) |
| Team Member - Monthly (billed monthly) | C$34.00 per month | Monthly | Shared team member access |
| Team Member - Annual (billed annually) | C$28.90 per month equivalent (billed annually) | Annual | Shared team member access; billed annually (15% savings) |
| Optional Social Stream Add‑On | C$20.00 per month | Monthly | Automated social media content streaming |
| Mass Email - bulk top‑up packs | From C$10 to C$150 depending on volume | One‑time purchase | Additional email credits beyond 2,500 free monthly mass emails |
| Text Marketing Add‑On | C$5 per month + bulk credits (e.g., 500 credits C$15, 1,000 C$25…) | Monthly / bulk purchase | Custom texting number, texting credits |
| Agent Website Add‑Ons (IDX / Domain) | Domain C$24/year; IDX C$50/month or C$69 one‑time setup | Annual / Monthly / One‑time | Custom domain registration, IDX property listings integration |
| IXACT Recruiter - Individual / Team Leader | C$99/month or C$85/month equivalent (billed annually) | Monthly / Annual | Recruiting CRM and marketing system |
| IXACT Recruiter - Team Member | C$38/month equivalent (billed annually) | Annual | Recruiter team member access (annual billing) |
Your consumer rights in Canada
Ixact Contact’s Terms state that payments are non‑refundable, and their public documentation does not offer a statutory 14‑day refund right specific to Canadian customers. However, Canadian consumer protection is provincially administered, and rights can vary by province: some jurisdictions provide cooling‑off periods or protections for certain types of purchases, while others do not explicitly cover ongoing digital subscriptions.
If you believe a statutory consumer right applies (for example, a misrepresentation, a billing error, or non‑delivery of promised services), you can raise the matter with Ixact support, contact your credit card issuer to dispute a charge, or seek guidance from your provincial consumer protection office. For subscriptions billed through Apple or Google, their respective refund processes may also offer remedies.
Customer experiences
Public reviews are mixed. Industry review sites such as Capterra and GetApp have many positive comments about ease of use, value for money, newsletter and reminder features, and generally helpful support experiences. Client testimonials on Ixact’s site emphasize improved business performance and useful automation.
At the same time, other reviewers - particularly on Trustpilot - report poor responsiveness from support and billing teams, difficulty getting replies, and occasional technical issues such as delayed IDX setup or contact‑management problems. These mixed reports suggest your cancellation experience may vary; document all communications to reduce disputes.
Documentation checklist
- Account email and account ID (if known)
- Subscription invoices or receipts and the date of the last charge
- Copy of the cancellation email you will send and any support replies
- Registered‑mail proof of delivery if you send a physical letter
- Exports or backups of contacts, emails, website content, IDX data, and other data you want to keep
- Screenshots of account pages, billing history, and any error messages
Common mistakes
Common errors include failing to include the account email or identifying details in the cancellation request, which can delay processing; not saving written confirmation of cancellation; assuming a prorated refund will be issued automatically; and neglecting to export important data before sending the cancellation notice.
Another frequent pitfall is misunderstanding who billed the subscription: if the subscription was purchased through Apple App Store or Google Play, cancelling only through Ixact’s support may not stop recurring charges from the store. Always check how the charge appears on your statement and, if necessary, manage or request cancellation through the app store as well.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to Ixact support (support@ixactcontact.com) | No (per Subscriber Agreement; refunds not provided) | Low |
| Registered mail to HQ address | No (per Subscriber Agreement; refunds not provided) | Low - Medium |
| App Store / Google Play (if billed via the store) | Depends on platform refund policies (contact Apple/Google) | Medium |
| Chargeback or bank dispute | Possible if there is a billing error or unauthorized charge; not guaranteed | High |
After cancelling
Before you cancel, export any data you need (contacts, newsletters, website content). After cancelling, watch for confirmation from support and verify that charges stop on your statement. Remember that Ixact retains data for 18 months post‑cancellation and then permanently deletes it - if you need data after cancellation, contact support promptly for export options.
Useful links: Ixact Contact Subscriber Agreement: Subscriber Agreement; Data deletion or export information: Data Deletion / Export; contact support via support@ixactcontact.com. If your subscription was billed through a mobile app store, check Apple’s or Google’s subscription and refund pages for additional steps.
Address
IXACT Contact
137 Bentworth Avenue
Toronto, Ontario, M6A 1P6
Canada
For a paper trail, consider sending cancellation notice by registered mail and retain the delivery receipt as proof.