Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Jimdo
Stresemannstraße 375
22761 Hamburg
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jimdo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Jimdo: Easy Method
What is Jimdo
Jimdo is a website builder and hosting service that lets individuals and small businesses create websites without coding. It offers tiered subscription plans that typically include a custom domain, removal of ads, and varying levels of features and support.
How to cancel Jimdo
- Web (Dashboard): Log into your Jimdo account → Dashboard → Plan & Billing (or Subscription) → “Cancel plan/subscription” → confirm. You can revert the cancellation until it is processed by using “Reactivate plan.” After cancellation the site is downgraded to the Free tier. Note that annual plans generally must be cancelled at least one month before renewal to stop auto‑renewal. No partial refunds for early cancellation are provided unless stated in Jimdo’s Terms.
- App‑store purchases: Jimdo’s Help Center does not give a separate procedure for cancelling subscriptions purchased through the Apple App Store or Google Play; such cancellations and refund requests are usually handled under Apple/Google policies rather than directly through Jimdo. Check the App Store / Google Play subscription management pages if your purchase was made there.
- If you prefer written notice, send a cancellation request by registered mail (raccomandata A/R) to Jimdo GmbH, Stresemannstraße 375, 22761 Hamburg, Germany, and retain postal proof. Also keep screenshots or email confirmations of any dashboard cancellation actions.
What happens when you cancel
When you cancel a paid Jimdo plan the subscription stops and the site is typically downgraded to the Free tier; paid features (such as a custom domain or premium templates) will no longer be available once the paid period ends. If you cancel from the dashboard you may be able to reactivate until the cancellation is processed. Cancelling prevents future renewals when done according to the timing required by your plan, but does not necessarily remove your site or data immediately; check the Help Center for data retention and export options before cancelling.
Will I get a refund?
In Canada, customers generally have a 14‑day revocation (cooling‑off) right from the date of purchase; if you cancel within that window you may be eligible for a refund. Outside the revocation period, Jimdo’s stated policy is that early cancellations do not entitle you to partial refunds unless specifically provided in the Terms. Annual subscriptions normally must be cancelled at least one month before renewal to avoid being charged for the next period, and refunds after the revocation window are generally not available. If your purchase was made through Apple or Google, refund eligibility and the process are governed by their store policies rather than Jimdo’s direct refund rules.
Jimdo plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Annual equivalent (~US$149 - 165/year) | CA$238 - CA$244 total (~CA$20/month) | Annual | Standard Jimdo plan features (custom domain, ad‑free, etc.) |
Jimdo does not typically advertise fixed CAD pricing; customers in Canada are often charged in USD and billed in CAD using the applicable exchange rate at billing time. Exact amounts depend on currency conversion and any taxes.
Your consumer rights in Canada
Canadian consumers benefit from a 14‑day cooling‑off or revocation right for digital purchases; Jimdo acknowledges this right and may provide refunds within that period. Beyond the revocation window, your rights are governed by the contract and Jimdo’s Terms - for example, the requirement to cancel annual plans at least one month before renewal. If you believe Jimdo has not respected statutory consumer protections, you can contact your provincial consumer protection office for guidance.
Customer experiences
User feedback is mixed. Many customers praise Jimdo for being easy to use and suitable for non‑technical users, and some report friendly and helpful support. Conversely, several users have reported slow or unresponsive customer support, difficulties cancelling subscriptions or stopping auto‑renewals, and complaints about price increases or billing problems. Because experiences vary, keep clear records of purchases and cancellation attempts.
Documentation checklist
- Account email and username; order or invoice number; subscription ID (if shown in dashboard)
- Proof of purchase (date and payment method) and screenshots of billing or subscription pages
- Screenshot or copy of the dashboard cancellation confirmation and any support correspondence
- If sending written notice, copy of the registered mail receipt (raccomandata A/R) and a dated letter requesting cancellation
- Links or references to Jimdo Help Center or Terms for your records: Jimdo Help Center, Jimdo Terms
Common mistakes
Common errors include waiting until after the renewal deadline to cancel (so the charge is already processed), assuming you will receive a pro‑rata refund when the Terms disallow it, and trying to cancel an App‑Store purchase through Jimdo rather than via Apple/Google. Other mistakes are failing to save written confirmation of cancellation, or not de‑linking or transferring a custom domain before the plan ends, which can cause service interruptions or unexpected domain renewal charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Dashboard) | 14‑day revocation may allow refund; otherwise generally no partial refund per Terms | Low - straightforward in dashboard, though some users report occasional problems |
| App Store / Google Play | Refunds handled by Apple/Google per their policies (varies) | Varies - follow the platform’s subscription management and refund processes |
After cancelling
After you cancel, keep copies of all confirmation messages and any mailed receipts. Check that your billing has stopped and monitor your payment method for unexpected charges. If you use a custom domain, confirm whether it remains registered and whether you need to transfer or renew it separately. For further help or unresolved billing disputes, consult the Jimdo Help Center, contact Jimdo support via their contact page at Jimdo Contact, and review the Terms that applied to your purchase.
Address
Jimdo GmbH
Stresemannstraße 375
22761 Hamburg
Germany
For written cancellations it is advisable to send by registered mail (raccomandata A/R) and retain the postal proof.