Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Jrny
1600 Landmark Drive
53527 Cottage Grove
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jrny service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Jrny: Easy Method
What is Jrny
Jrny is a subscription-based fitness platform that delivers adaptive workouts, trainer-led classes and whole-body training content for use on mobile devices and compatible equipment. It offers tiered plans (App and All‑Access) with monthly and annual options and features such as multiple user profiles and streaming entertainment on select devices.
How to cancel Jrny
- App Store (iOS): Cancel through Apple’s subscription management in your device Settings or via the App Store; Apple controls billing and refunds for App Store purchases.
- Google Play (Android): Cancel through Google Play’s subscription management (play.google.com) under Subscriptions; Google controls billing and refunds for Google Play purchases.
- Web (direct via jrny.com): For subscriptions purchased directly from JRNY, you may cancel by emailing support@jrny.com, calling 800‑605‑3369, or using on‑site account/cancellation links. JRNY states it will process cancellations within 72 hours; cancellations must be made at least 48 hours before renewal to avoid the next charge.
- If you need proof of delivery for mailed correspondence or a formal escalation, send notices by registered mail (recommended) to the corporate address (see “Address” below) and keep the tracking/receipt.
What happens when you cancel
When you cancel a subscription purchased through Apple or Google, the subscription will remain active until the end of the current billing cycle but will not renew; billing and refunds from those purchases are handled by Apple or Google. For subscriptions purchased directly through jrny.com, JRNY will process the cancellation request (within up to 72 hours) and stop future renewals; access typically continues through the end of the current paid or trial period. JRNY’s stated processing may be “effective immediately” for the renewal stop while still allowing access for the paid period. Expect your account and any associated content access to change according to the timing of your cancellation and the purchase channel.
Will I get a refund?
Monthly memberships are non‑refundable: fees for monthly plans are not refunded, though access continues until the paid period ends. Annual memberships are eligible for a refund only if cancelled within 30 days of the original billing; when JRNY grants an annual refund it may terminate access early, otherwise access continues until the period end. Purchases made through the App Store or Google Play follow those platforms’ refund policies; requests for refunds for those purchases must generally be made to Apple or Google, not directly to JRNY.
Jrny plans and pricing
| Plan | Price (CAD) | Period | Features / Notes |
|---|---|---|---|
| JRNY App Monthly | C$14.99 | Monthly | Adaptive workouts, trainer‑led classes, whole‑body workouts; up to 3 profiles; mobile/compatible equipment. |
| JRNY App Annual | C$149.00 | Annual | Same content as monthly at reduced annual rate; includes 2‑month free trial. |
| JRNY All‑Access Monthly | C$29.99 | Monthly | Full JRNY experience including streaming entertainment on built‑in touchscreen Bowflex products; up to 6 profiles. |
| JRNY All‑Access Annual | C$199.00 | Annual | Same as monthly All‑Access at reduced annual rate; includes 2‑month free trial. |
Your consumer rights in Canada
Under Canadian consumer protection laws, many provinces provide a 14‑day cooling‑off period for distance or online purchases that can allow consumers to cancel for any reason and receive a full refund. Provincial statutes (for example, Quebec’s Consumer Protection Act and Ontario’s Consumer Protection Act) may override a seller’s terms such as “all sales final” or blanket no‑refund policies. JRNY’s stated refund limits (no refunds for monthly plans and a 30‑day window for annual refunds) could conflict with these statutory rights for Canadian consumers. If you believe JRNY’s published terms conflict with your statutory rights, cite the relevant provincial consumer protection law when you contact them and keep documentation of your cancellation request and timing.
Customer experiences
User feedback is mixed. Many customers report a straightforward intake, professional service, responsive nursing support and reasonably fast medication delivery on the clinical side of the service. Positive comments commonly cite a simple intake process and helpful staff.
Conversely, numerous complaints note unexpected billing, unclear pricing, difficulty cancelling, charges without delivery of promised medications or visits, and cases where billing continued after attempted cancellations. Examples in reviews include users saying they were charged a much larger amount than advertised and that promised virtual services or medications were not delivered.
Documentation checklist
- Account email and username; order/invoice numbers and dates of purchase or renewal
- Screenshots of subscription pages, receipts, pricing claims, and any promotional offers
- Copies of cancellation requests (email threads, screenshots of on‑site cancellation confirmation) and timestamps
- Bank/credit card statements showing charges and charge dates
- Registered mail receipts or delivery confirmation if you sent physical correspondence
- Any correspondence with JRNY, Apple, or Google about refunds or cancellations
Common mistakes
Common errors include attempting to cancel a subscription through JRNY when the purchase was made through Apple or Google - those platforms must be used to stop renewals and request refunds for their purchases. Another frequent mistake is missing the required cutoff (JRNY advises cancelling at least 48 hours before renewal) and assuming a single email or phone call will immediately stop billing without confirmation. Users also sometimes expect a refund for monthly plans despite JRNY’s non‑refundable monthly policy, and they fail to keep proof of cancellation or follow up promptly when billing continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple per App Store policy (not JRNY) | Medium - cancel via Apple; refund subject to Apple's review |
| Google Play (Android) | Refunds handled by Google Play policies (not JRNY) | Medium - cancel via Google Play; refund subject to Google's review |
| Web (direct via JRNY) | Monthly: non‑refundable. Annual: refundable only within 30 days of initial billing (per JRNY). | Low to Medium - can cancel via email/phone/on‑site; allow up to 72 hours for processing |
After cancelling
After you cancel, keep all confirmation emails, screenshots and bank statements showing that the subscription will not renew. If you purchased through Apple or Google and need a refund, use Apple's or Google's refund request processes: Apple subscriptions are managed via Apple support for subscriptions, and Google Play refunds are handled at Google Play Help. For direct JRNY purchases contact support@jrny.com or call 800‑605‑3369. If you cannot resolve billing or refund issues, cite your provincial consumer protection rights and consider escalating with a registered‑mail notice to the corporate address (keep the receipt as proof) and, if necessary, contacting your payment provider or your provincial consumer protection office; official federal consumer information is available at Government of Canada consumer information.
Address
Johnson Health Tech Trading, Inc., Attn: Legal / Customer Service, 1600 Landmark Drive, Cottage Grove, WI 53527, United States