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Cancel KEEPSAFE
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Cancellation service #1 in Canada
Calculated on 5.6K reviews

I hereby notify you of my decision to terminate the contract relating to the Keepsafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keepsafe: Easy Method
What is Keepsafe
Keepsafe is a mobile and web service that provides a private vault for photos and other files, with optional Premium features such as encrypted album locking, cloud backup, space-saving tools, recovery options and an ad-free experience. It is offered as a free app with paid subscription tiers for additional storage and features.
How to cancel Keepsafe
- Google Play (Android): Open the Google Play Store → Payments & Subscriptions → Subscriptions → find Keepsafe Premium → Cancel. Cancel at least 48 hours before renewal to avoid auto‑renewal. You retain Premium access until the end of the billing period.
- App Store (iOS): Open iOS Settings → Tap your name → Subscriptions → find Keepsafe Premium → Cancel. Cancel at least 48 hours before renewal; access continues until the end of the term.
- Web / via Keepsafe Terms: Log into your Keepsafe account and follow account/subscription options or use the platform indicated in the terms (Apple’s “Manage App Subscriptions” or Google Play’s “My Apps” pages). Cancel at least 24 hours before renewal as advised in the Terms. No prorated refund is available; subscription remains active until the period ends.
What happens when you cancel
When you cancel a Keepsafe subscription, the subscription will stop auto‑renewing but your Premium access typically remains active until the end of the current billing period. After that date you will lose Premium features and revert to the free account level.
Your stored items generally remain associated with your account; however, access to cloud storage limits and Premium‑only features will change according to your account type. Keepsafe’s Terms note there are no prorated refunds and that paid periods remain active until they expire.
Will I get a refund?
Keepsafe’s Refund Policy and Terms of Service state that refunds are not offered and that subscription fees are non‑refundable. Keepsafe also states it does not provide prorated refunds for cancelled subscriptions once a billing period has been paid.
That said, consumers may still pursue exceptions - for example, by requesting a review from the app store used to purchase (Google Play or Apple) or disputing unauthorized or incorrect charges through their payment provider or bank. Outcomes for those routes vary and are handled by the platform or financial institution, not by Keepsafe’s standard refund policy.
Keepsafe plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Premium | approx. CA$?? (converted from US$13.49) | Monthly | Keepsafe Premium features (Album Lock, Private Cloud up to 10 000 items, Space Saver, Trash Recovery, Ad‑Free, Custom Album Covers) |
| Yearly Premium | approx. CA$244.40/year (≈ CA$20/month) as per user reports | Annual | Keepsafe Premium features (same as above) |
Your consumer rights in Canada
Canadian consumers have protections under provincial consumer protection laws that can limit or override contract terms such as a blanket “no refunds” policy in some circumstances. There is no single federal cooling‑off period for digital subscriptions comparable to the EU’s 14‑day right of withdrawal, but provincial rules, unfair practices provisions and general consumer protection mechanisms can apply.
If you believe a charge was unauthorized, incorrect, or the service was misrepresented, you may file a dispute with your payment provider (credit card issuer, bank) or request a refund through the app store (Google Play or Apple). You may also contact your provincial consumer protection office for guidance or to file a complaint if Keepsafe’s stated policies conflict with your legal rights.
Customer experiences
Many users praise Keepsafe for being easy to use, having effective privacy features and responsive customer service, and for reliably protecting photos and files. Positive reports include satisfaction with long‑term use and smooth handling of damaged shipment replacements where purchases involved physical goods.
At the same time, some users report frustrations: promotional incentives for reviews not being honored, difficulties with subscription management (for example, trouble cancelling or downgrading, unexpected auto‑renewals), and mixed experiences with customer support. Such mixed reviews suggest checking receipts and confirming cancellation steps carefully.
Documentation checklist
- Subscription receipt or invoice (from Google Play, Apple, or payment statement)
- Order/subscription ID or the email used for the Keepsafe account
- Screenshots of your subscription status in the app store or Keepsafe account and of any error messages
- Copies of cancellation attempts/emails with dates and any support ticket numbers
- Bank or card statement showing the charge you wish to dispute
Common mistakes
Common mistakes include cancelling inside the Keepsafe app rather than through the store used to purchase the subscription (Google Play or Apple), which can leave the subscription active; waiting until too close to renewal (less than the suggested 48 or 24 hours); assuming “no refunds” makes disputes impossible; and contacting only the app developer instead of also checking refund options with the app store or payment provider.
Example: a user who purchased on iOS must cancel via Apple subscriptions in Settings - cancelling in the Keepsafe app will not stop App Store billing. Another example: waiting until the day of renewal can result in the charge being processed before cancellation completes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play (Android subscription) | Unlikely from Keepsafe; possible to request a refund through Google Play in some cases | Low - Medium (depending on Google’s decision) |
| App Store (iOS subscription) | Unlikely from Keepsafe; Apple may grant refunds in certain circumstances | Low - Medium (Apple review required) |
| Web / Direct (Keepsafe Terms) | Keepsafe’s Terms state no refunds and no prorated refunds | Medium (appeals or support requests often needed; limited by policy) |
| Bank / Card dispute | Possible depending on issuer review and evidence | Medium - High (formal dispute process, may take time) |
After cancelling
After you cancel, keep confirmation of cancellation (screenshots or emails) and monitor your bank or card statements to ensure renewals stop. If you don’t receive confirmation, check the app store subscription page to verify status.
Helpful links: manage Google Play subscriptions at Google Play subscriptions, manage Apple subscriptions via Apple support at Apple subscriptions, and review Keepsafe’s site and terms at Keepsafe and Keepsafe Terms. If you believe charges are incorrect or unauthorized, contact your payment provider and consider contacting your provincial consumer protection office for next steps.
Address
For formal notices per Keepsafe’s Terms of Service (send via registered mail to ensure delivery): 427 Bryant St., San Francisco, CA 94107.