Cancellation Kingsoft Office: Easy Method

What is Kingsoft Office

Kingsoft Office (commonly branded as WPS Office) is a cross-platform office suite that provides word processing, spreadsheet and presentation applications, plus premium features such as templates and AI-assisted tools. It is offered as free software with optional paid subscriptions and in-app purchases on platforms including iOS, Android, macOS and Windows.

How to cancel Kingsoft Office

• On iOS (App Store): open Settings on your iPhone or iPad → tap your name → Subscriptions → select the WPS Office subscription → Cancel Subscription. Note: you must cancel at least 24 hours before the end of the current billing period to avoid auto-renewal. For a guided walk‑through see AppCutter - cancel WPS Office (iOS).
• On Android (Google Play): open the Google Play Store → Menu → Subscriptions → select “WPS Office: PDF, Docs, Sheets” → Cancel. For details see AppCutter - cancel WPS Office (Android).
• Via PayPal (Web): sign in to PayPal.com → Settings → Payments → Manage Automatic Payments → locate “KINGSOFT OFFICE SOFTWARE CORPORATION LIMITED” or “WPS Office” and cancel the automatic payment profile. See AppCutter - PayPal guidance.
• On the Web / other: if you purchased directly on a WPS web page or third‑party site, sign in to the account you used to buy the subscription and turn off auto‑renew in subscription or billing settings. If you cannot find an in‑app option, contact support or the payment provider used for the purchase.

What happens when you cancel

Cancelling stops future automatic renewals; you retain access to paid features until the end of the current paid period unless the platform or provider refunds and revokes access earlier. Your account, documents and settings generally remain in place - cancelling a subscription typically does not delete your files. If you cancel a recurring PayPal approval, the merchant will no longer be authorized to charge future periods, but existing charges already processed are unaffected unless refunded.

Will I get a refund?

WPS/Kingsoft’s published policy states there are no unconditional refunds for instant digital deliveries; refunds are only considered in exceptional circumstances, such as technical service faults that prevented access to purchased premium features or duplicate charges. Approved refunds are returned to the original payment method and typically appear within 5 - 30 business days. If a refund is refused by WPS, you can still pursue a dispute through the payment provider (Apple, Google Play, PayPal or your card issuer) if you believe the charge was unauthorized or the product was materially not as described. For WPS’s stated policy see WPS Office refund policy.

Kingsoft Office plans and pricing

Your consumer rights in Canada

Canadian consumer protection does not automatically provide a 14‑day unconditional right of withdrawal for all digital goods; however, consumers are protected against misleading representations, undisclosed auto‑renewal terms or services that are not delivered as described. If WPS failed to provide the service purchased, charged without proper disclosure, or made cancellation unduly difficult, provincial consumer protection agencies and the Competition Bureau may consider those practices unfair. If WPS refuses a refund you believe is warranted, you can file a dispute with the payment provider (Apple/Google/PayPal/your card issuer) and lodge complaints with provincial consumer protection offices or the Competition Bureau.

Customer experiences

Reviews are mixed. Some Canadian users and software reviewers praise WPS Office as a capable and cost‑effective alternative to other office suites with broad platform support. Other users report difficulties: limited or slow customer support, unexpected charges, aggressive upselling or difficulty cancelling trials and subscriptions. Multiple public complaints on consumer review sites cite unexpected renewals and challenges obtaining refunds, while other reviewers emphasize good core functionality and cross‑device compatibility.

Documentation checklist

• Order receipt or invoice (email or screenshot), account email used for purchase, purchase date, platform used (App Store, Google Play, PayPal, direct web), last 4 digits of payment card or PayPal transaction ID, and screenshots of subscription/billing screens or charge entries.

Common mistakes

Common errors include cancelling the app but not the subscription in the App Store or Google Play (the subscription must be cancelled through the platform’s subscription management), waiting until too close to the renewal time (App Store requires at least 24 hours prior), and contacting WPS support without providing purchase documentation or the exact account used to subscribe. Another frequent issue is assuming account deletion is the same as subscription cancellation - deleting the app from a device does not stop recurring charges unless the subscription is cancelled through the payment platform.

Comparative recap

After cancelling

After you cancel, keep copies of receipts and confirmation screens, and monitor your payment method for any further charges. If you need a refund or face unauthorized billing, first contact WPS support and provide your documentation; if unresolved, file a dispute with the payment provider or a complaint with provincial consumer protection authorities. Helpful resources: WPS refund policy at WPS Office refund policy, cancellation guides at AppCutter, user reviews on Capterra Canada and complaints on Trustpilot. For regulatory guidance in Canada see the Competition Bureau at competitionbureau.gc.ca.

Address

Personal Information Protection Office, Building 5, Kingsoft Software Park, No. 321 Qiandao Ring Road, Tangjiawan Town, High‑tech District, Zhuhai City, Guangdong Province, 519080, China