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Cancellation service #1 in Canada
WPS Office is a cross‑platform office suite that provides document, spreadsheet and presentation tools plus PDF and cloud features. It offers a free tier for basic use and paid tiers (WPS Pro, WPS AI and bundles) that add advanced PDF tools, templates, OCR, e‑signatures, larger cloud storage and AI features.
When you cancel auto‑renewal, your subscription normally remains active until the end of the paid period; you retain access to paid features until that expiry. Cancelling prevents future charges but does not usually delete your WPS account or stored files - cloud documents and local files remain unless you remove them. Deleting the WPS app from a device does not automatically cancel subscriptions billed through the App Store or Google Play.
WPS’s general policy is that subscription payments are non‑refundable: cancelled subscriptions typically continue until the period end and no partial refunds are issued. Exceptions are limited - refunds may be considered for technical faults, duplicate charges, or where required by law, and are made at WPS’s discretion. One‑time licensed products with an activation code are usually eligible for a full refund within 30 days of purchase. Virtual/in‑app purchases are generally non‑refundable after delivery, except for service faults or duplicate billing; approved refunds are issued to the original payment method and typically take 5 - 30 business days to process.
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| WPS Standard (Free) | C$0.00 | Free / Always | Basic PDF tools, free PDF reader, limited templates, 1 GB cloud, 47 formats supported |
| WPS Pro (Annual) | ≈ C$4.00/month (billed US$35.99/yr) | Annual | Full PDF features, document conversion, unlimited templates, OCR, e‑signature, 20 GB cloud, ad‑free |
| WPS Pro (Monthly) | ≈ C$4.80/month | Monthly | Same as annual WPS Pro, month‑to‑month |
| WPS AI | ≈ C$16.00/month | Monthly | AI Spell Check, AI Translate, AI Photos, AI Writer, AI Chat PDF, AI Slides |
| WPS Pro + WPS AI (Annual) | ≈ C$171.00/year | Annual | Full PDF, templates, 20 GB cloud + all AI features |
| WPS Pro + WPS AI (Monthly) | ≈ C$14.40/month | Monthly | Same as annual Pro+AI, month‑to‑month |
Canadian consumer protection generally does not provide an automatic 14‑day cooling‑off right for digital services that are delivered immediately, such as subscription apps. That means WPS’s stated non‑refund policy for subscriptions is consistent with common practice in digital services. If you purchased through Apple or Google Play, platform refund and dispute mechanisms may apply rather than WPS’s own policy. For statutory protections or specific disputes, contact your provincial consumer protection office or consider payment provider chargeback options if appropriate and justified.
Reviews are mixed. Several product‑review sites in Canada note WPS is a cost‑effective, easy‑to‑use alternative to Microsoft Office with a familiar layout and solid basic functionality. Conversely, many user reviews on public forums report aggressive upgrade prompts, automatic trial enrolments, unexpected charges and difficulty cancelling or unregistering - accounts describe the behaviour as misleading in some cases. There are also forum posts alleging unwanted installs or intrusive behaviour; weigh these experiences alongside the product’s features when deciding whether to subscribe.
Avoid these typical pitfalls: deleting the WPS app without cancelling the subscription (this does not stop App Store/Google Play billing); assuming a 14‑day unconditional cooling‑off right for digital subscriptions in Canada; contacting WPS for refunds on payments made through Apple or Google rather than using the platform’s support/refund channels; and failing to keep proof of purchase or billing statements when requesting a refund or disputing a charge.
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple per App Store policy; WPS generally cannot refund App Store charges. | Medium - must request via Apple Support / Report a Problem. |
| Android (Google Play) | Refunds handled by Google Play per its rules; WPS cannot directly refund Play purchases. | Medium - request via Google Play Help or the Play app. |
| Web (Direct via WPS) | WPS generally does not refund subscriptions; limited exceptions for technical faults or where law requires. One‑time licenses refundable within 30 days. | Low for cancelling auto‑renew; refund requests are possible but success is limited. |
| One‑time license (activation code) | Full refund generally available within 30 days of purchase. | Low - follow WPS refund process and provide proof of purchase. |
After you cancel, verify your subscription status in the App Store, Google Play or your WPS account so auto‑renew is off. Keep copies of receipts, confirmation screenshots and any cancellation or registered‑mail receipts. If you need further help, use the platform support channels for store purchases, or contact WPS support for direct purchases. Helpful links: WPS home and account pages at wps.com, Apple subscriptions support at Apple - manage subscriptions, and Google Play subscriptions support at Google Play - manage or cancel subscriptions. For WPS customer support, visit WPS Support.
Send registered‑mail (raccomandata A/R) cancellation or formal notices to:
WPS SOFTWARE PTE. LTD.
6 Raffles Quay #14‑06
Singapore 048580
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.