Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Komoot
Friedrich‑Wilhelm‑Boelcke‑Straße 2
14473 Potsdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Komoot service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Komoot: Easy Method
What is Komoot
Komoot is a route-planning and navigation service for outdoor activities (hiking, cycling, mountain biking, etc.) that offers offline maps, turn-by-turn voice navigation and subscription or one-time map purchases. It’s available as a web service and as mobile apps distributed through the Apple App Store and Google Play.
How to cancel Komoot
- Google Play (Android): Open the Google Play Store app → Menu → Subscriptions → select Komoot → Cancel subscription. Cancelling in Google Play stops automatic renewal; your Komoot access continues until the end of the paid period. More at Komoot Support.
- Apple App Store (iOS): Open your iPhone/iPad Settings → Tap your name → Subscriptions → select Komoot → Cancel. The Komoot app cannot cancel App Store subscriptions for you. Cancelling stops renewal while you retain access until the paid period ends. See Komoot Support.
- Komoot website: Sign in at komoot.com → Account Settings → Premium → Cancel. Cancelling on the website stops future renewals; access remains until the paid period expires. See Komoot Support.
- By letter or email (optional): You may send a signed cancellation request including your komoot username and registered e‑mail address to komoot GmbH (postal address in the Address section below) or contact support via the komoot Help Center. When using postal mail include proof of purchase and the subscription details.
- One-time purchases (Region Packs, World Pack): No cancellation required - these are not recurring subscriptions.
What happens when you cancel
When you cancel a renewing komoot Premium subscription the automatic renewal is stopped; you keep full Premium access until the end of the paid period you already paid for. Komoot does not typically remove your recorded activities or maps you’ve downloaded during the paid period, but any future access to Premium-only features will end when the subscription term expires. One-time purchases (region bundles, World Pack) remain available indefinitely and are not affected by subscription cancellation.
Will I get a refund?
Refund eligibility depends on how and when you purchased. For purchases made via the komoot website, one-time map purchases are eligible for a refund within 14 days of purchase; weekly and monthly subscriptions within 20 days; annual or multi-year subscriptions within 60 days. If you bought through Google Play or Apple’s App Store, refunds are governed by Google’s and Apple’s policies respectively - komoot cannot directly issue refunds for purchases handled by those platforms. For komoot website refunds, include your order details and request via the komoot Help Center; for platform purchases follow the platform refund flow.
Komoot plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Single Region (one-time) | ≈ C$6.00 | Lifetime | Offline maps and voice navigation for one region |
| Region Bundle (one-time) | ≈ C$13.50 | Lifetime | Offline maps and voice navigation for multiple regions |
| World Pack (one-time) | ≈ C$45.00 | Lifetime | Offline maps and voice navigation worldwide |
| Komoot Premium (annual) | ≈ C$90.00 | Yearly | Worldwide offline maps, multi-day planner, sport-specific maps, weather, live tracking, Collections, 3D maps, Garmin integration |
| Discounted Komoot Premium (offer) | ≈ C$30.00 | Yearly (limited-time offer) | Same Premium features at a promotional price |
Note: Exact CAD pricing at purchase may vary because Apple and Google apply their own conversion and regional pricing.
Your consumer rights in Canada
Canadian consumer protection varies by province, but many jurisdictions recognize cooling-off or refund expectations for digital purchases in limited circumstances. Komoot’s stated refund windows (14 days for one-time maps, 20 days for short subscriptions, 60 days for yearly plans when purchased via the website) are generally more generous than minimum federal requirements. However, when purchases are made through Apple or Google Play, the respective store’s refund and dispute processes apply; you may need to file your request through those platforms rather than directly with komoot. Canadian law also expects recurring-service cancellation to be reasonably accessible; delegating cancellation to the store settings is a common and generally accepted practice.
Customer experiences
Users often praise komoot for an intuitive interface and useful planning and tracking features; some find customer support responsive and the app suitable for long trips. On the other hand there are recurring complaints: difficulties exporting large amounts of data, occasional routing errors (e.g., “No known road leads to this waypoint”), perceived lack of coverage in some Canadian regions (notably parts of British Columbia), and dissatisfaction with Premium cost relative to perceived value. These positives and negatives reflect varied individual expectations and use cases.
Documentation checklist
- Komoot username and registered e‑mail address
- Order ID or receipt (app store receipt or komoot website confirmation)
- Purchase date and product (e.g., Premium annual, World Pack)
- Platform used to purchase (Komoot website / Google Play / Apple App Store)
- Reason for cancellation/refund request and any supporting screenshots
- Preferred contact details for follow-up (e‑mail, postal address if sending letter)
Common mistakes
Users sometimes try to cancel a subscription inside the komoot mobile app when the subscription was purchased through Apple or Google; in those cases the app cannot cancel for you and you must cancel through the store’s subscription settings. Another common issue is expecting komoot to issue a refund for an App Store or Google Play purchase - refunds for those purchases must be requested from the platform. People also forget to include order IDs or the registered e‑mail, which delays support handling. Finally, some users misunderstand one-time map purchases as subscriptions and attempt to “cancel” them; those purchases do not renew and do not require cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Komoot website (Account Settings → Premium) | Refund possible within komoot’s stated windows (14/20/60 days depending on product) | Easy |
| Google Play (Android) | Refunds handled via Google Play refund process | Medium (use Google Play console) |
| Apple App Store (iOS) | Refunds handled via Apple; request through Apple’s report-a-problem flow | Medium - Hard (Apple review required) |
| Postal letter / e‑mail to komoot GmbH | Can be used to cancel or request support; web purchases have komoot refund windows | Medium (slower response) |
After cancelling
After you cancel, confirm cancellation in the store or account settings and keep confirmation screenshots or e‑mails. If you need a refund for a web purchase, file it via the komoot Help Center and provide the documentation checklist items above. For platform refunds start with the appropriate store: Google Play refunds are handled via Google Play Help; Apple refunds via Apple’s report-a-problem. For komoot account or billing help see Managing, renewing and cancelling komoot Premium and Komoot refunds.
Address
komoot GmbH
Friedrich‑Wilhelm‑Boelcke‑Straße 2
14473 Potsdam
Germany