Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Leonardo Ai
Suite 1007, 120 High St
2060 North Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Leonardo Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Leonardo Ai: Easy Method
What is Leonardo Ai
Overview
Leonardo Ai (Leonardo.Ai) is an online image-generation platform that offers a free tier plus paid subscription plans and token top-ups to access private generations, additional tokens, and higher‑quality models. It operates via its web platform and mobile apps (iOS/Android) and provides in‑product support channels for billing and account help.
How to cancel Leonardo Ai
- Via the web account: Sign in, go to Tokens → “Manage Subscription” → “Cancel Your Subscription.” Cancellation takes effect at the end of the current billing cycle; unused tokens remain valid until then.
- If you purchased via the Apple App Store or Google Play, you must cancel through Apple or Google directly (their standard subscription management pages/apps), because Leonardo.Ai’s Help Center and Terms do not provide an in‑product cancellation path for those in‑app purchases.
- If you encounter billing after cancellation or need a refund, contact Leonardo support via the in‑chat “Talk to a person” option or email support@leonardo.ai, citing “Billing” and the account email.
What happens when you cancel
When you cancel a paid Leonardo.Ai subscription from the web, the cancellation is effective at the end of your current billing period. You retain access to any unused tokens and paid features until that date; after the billing period ends your account is downgraded to the Free plan and any remaining unused tokens expire. For App Store or Google Play purchases, cancelling through Apple/Google will stop future in‑app renewals but the behavior of tokens and in‑app entitlements follows the provider’s rules - check your App Store/Google Play subscription status for exact access timing.
Will I get a refund?
Refund requests at Leonardo.Ai are manually assessed by support agents. To request a refund, contact support via the in‑chat “Talk to a person” or email support@leonardo.ai and include “Billing” and your account email. Refunds may be granted for circumstances such as technical issues, non‑delivery of tokens, or defective digital goods consistent with consumer protections; simple “changed mind” requests are often refused. The company references compliance with Australian Consumer Law for eligibility criteria, but each refund is handled case‑by‑case.
Leonardo Ai plans and pricing
| Plan / Item | Price (CAD) | Period | Notes |
|---|---|---|---|
| Apprentice (monthly) | C$19.99 | Monthly (in‑app) | Entry paid tier via iOS; token allowance and private generations |
| Artisan (monthly) | C$49.99 | Monthly (in‑app) | Mid‑tier plan via iOS |
| Maestro (monthly) | C$99.99 | Monthly (in‑app) | Top tier via iOS |
| Apprentice (yearly) | C$199.99 | Annual (in‑app) | Yearly prepaid variant |
| Artisan (yearly) | C$499.99 | Annual (in‑app) | Mid‑tier yearly prepaid |
| Maestro (yearly) | C$999.99 | Annual (in‑app) | High‑tier yearly prepaid |
| Top‑up Tokens - 5,500 | C$19.00 | One‑time (in‑app) | Token top‑up |
| Top‑up Tokens - 35,000 | C$89.00 | One‑time (in‑app) | Token top‑up |
| Top‑up Tokens - 165,000 | C$349.00 | One‑time (in‑app) | Token top‑up |
Your consumer rights in Canada
Leonardo.Ai’s published terms refer to Australian Consumer Law, but Canadian consumers retain the protections of Canadian federal and provincial consumer‑protection laws that apply to digital goods and services. Mandatory local rights (such as remedies for defective digital services, misleading representations, or failure to supply paid digital content) cannot be contracted away. If you believe your statutory consumer rights in Canada have been breached, you may raise the issue with Leonardo support, your payment provider (Apple/Google/card issuer), and, if needed, your provincial consumer protection office or the Competition Bureau for guidance.
Customer experiences
User reviews show a mix of positive and negative experiences. Many customers praise Leonardo’s corporate support for responsiveness and professionalism - examples include timely assistance with refunds, email changes, and billing problems. Conversely, some users report problems such as being charged after they thought they cancelled, or dissatisfaction with image outputs not matching prompts. These mixed reports underline the importance of saving cancellation confirmations and contacting support promptly if unexpected billing occurs.
Documentation checklist
- Account email and username
- Date/time and method of cancellation (screenshot or confirmation text)
- Subscription receipt or App Store/Google Play purchase receipt
- Bank/card statement showing the charge you dispute
- Any chat transcripts, support ticket numbers, or emails exchanged with Leonardo support
Common mistakes
Users commonly assume cancelling inside the app always stops billing; when the purchase was made through Apple or Google, cancellation must be completed with that provider. Another frequent error is not saving or screenshotting the cancellation confirmation - without proof it is harder to contest post‑cancellation charges. Some expect automatic refunds for a change of mind; Leonardo assesses refunds case‑by‑case and will often deny regret‑change requests.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (via Account) | Refunds are manually assessed by Leonardo support; possible for technical/non‑delivery issues | Easy - cancel in account; follow up with support for refunds |
| App Store / Google Play | Refunds handled under Apple/Google policies; Leonardo cannot directly cancel in‑app subscriptions | Moderate - must manage through Apple/Google subscription pages and follow their refund paths |
After cancelling
After cancelling, keep copies of your cancellation confirmation and payment receipts. If you need help, contact Leonardo support via the in‑product chat (“Talk to a person”) or email support@leonardo.ai. For App Store or Google Play purchases, use Apple’s subscription support (Manage subscriptions on iPhone or iPad) or Google Play’s subscription help (Cancel, pause, or change a subscription). If you plan to escalate a billing dispute, consider contacting your payment provider (card issuer) and keep all documentation.
Address
For formal correspondence, send a letter (recommended via registered mail to provide proof of delivery):
Leonardo Interactive Pty Ltd
Suite 1007, 120 High St
North Sydney, NSW 2060
Australia